My client is freaking out because of this, help

(I tried to find the answer to this but couldn't, so trying here.)

I just set up my first property management property and I got it API-integrated with Airbnb and most things are working, but one issue is driving my client crazy. When I send out canned messages from OwnerRez, it shows on Airbnb as coming from the owner.  Welcome message, directions, etc., all this stuff shows as coming from the owner of the Airbnb account, which is my client.  Also, if I reply to someone using the CRM, it also shows as coming from her.  She hates this, she wants messages from me to say they're from me. I don't disagree. 

How can I change the "from" for channel messages to be from me (the Airbnb co-host), and not the owner of the Airbnb account?

Thanks in advance for any assistance.

Unfortunately, at present this is a known limitation of the API at present.  Work is ongoing to improve flexibility in this area, so I don't believe it will be too much longer - likely sometime this year.

That bites, but I'm glad you're working on it.

We actually have a private beta going on at this moment to test out some changes to Airbnb messaging to support co-hosts better. The effort is so new that not all our team know about it yet.

If you would like to join that effort, write in to the help desk and ask specifically to be "converted to modern threads". Hopefully that'll get you to the correct department. Mentioning this post too should help.

Also very much want this to be solved!! I am the Owner. My PM/co-host primarily uses Hospitable. Can we both be connected to Airbnb and she can reply as herself through Airbnb or Hospitable instead?

My PM/co-host primarily uses Hospitable. Can we both be connected to Airbnb and she can reply as herself through Airbnb

No, unfortunately, definitely not - Airbnb does not permit more than one channel manager to be connected to the same account at the same time.

Hi, in case this helps anyone, this was solved... she is co-hosting on my Airbnb listing through her own Airbnb account connected via Hospitable, while I am connected to it through OwnerRez. We can each now message Airbnb from separate accounts.