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It seems like linking GVR to our OR hosted website is the better way to go, rather than using the GVR platform.
Hi Trinity. I'm not sure what you mean by "using the GVR platform". Google does …
(Posted Mar 22, 2024 9:20 AM)
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Mar 22, 2024 9:20 AM |
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Hi Cheryl, we do plan to expand our automatic deposit import feature to include more processors, but it's unlikely that that will include OpenEdge. We have very few customers using the OpenEdge gate…
(Posted Mar 19, 2024 5:48 PM)
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Mar 19, 2024 5:48 PM |
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when someone books on GVR is it the same as if they book on our personal website? In this case do I need to set up different triggers for automated messages to go out or will it automatically send as…
(Posted Mar 18, 2024 9:49 AM)
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Mar 18, 2024 9:49 AM |
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I was ready to launch into adding my 16 listings to Google Travel but based on the traffic and issues...would you recommend I waits for some of this to be resolved. I prefer not to be spend too much…
(Posted Mar 18, 2024 6:54 AM)
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Mar 18, 2024 6:54 AM |
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I've been monitoring all the comments all day on the OwnerRez FB Support Group as well as this forum and assumed that when integrated with GVR that I would receive the same Pet Fee error that everyon…
(Posted Mar 14, 2024 10:31 AM)
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Mar 14, 2024 10:31 AM |
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Looks like this might be the culprit:
https://status.ownerrez.com/notices/kbfpdditpacb9j85-vrbo-inbound-messages-not-found
Still an open issue from yesterday, so the timeline is right for tha…
(Posted Feb 23, 2024 8:25 AM)
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Feb 23, 2024 8:25 AM |
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I looked at your account, and there should be an inquiry in the conversation stream. Vrbo channels automatically sync messages from Vrbo now, and the email side is unnecessary. In fact, the email s…
(Posted Feb 23, 2024 7:40 AM)
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Feb 23, 2024 7:40 AM |
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Also, Paul, what about triggers for abandoned bookings?
Good one!
I believe you can create a trigger for "scheduled time" and make it [x] days after inquiry is created and then target the "q…
(Posted Feb 22, 2024 5:42 PM)
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Feb 22, 2024 5:42 PM |
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Hi Bonnie,
Looking at the Key Focus area for Q1 and Q2, as well as the general roadmap, I would estimate that it lands sometime between Q2 and Q3 at this point.
We have had a number of set ba…
(Posted Feb 21, 2024 6:38 PM)
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Feb 21, 2024 6:38 PM |
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Could you also explain why an inquiry is triggered when someone is initiating a booking via my website, which uses the booking widget, and how I can prevent a message to them from being triggered in …
(Posted Feb 21, 2024 4:34 PM)
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Feb 21, 2024 4:34 PM |
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There's a complication in this, in that when someone is starting to book on my website, I get notification of it being an inquiry.
When you get that alert saying that "Book Now started by Joe Bl…
(Posted Feb 21, 2024 4:29 PM)
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Feb 21, 2024 4:29 PM |
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Also, I'm not seeing a condition for time of day for the trigger to go off. This is important, as if I receive an inquiry during the daytime when I'm awake or not away, then I don't want a triggered …
(Posted Feb 21, 2024 4:16 PM)
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Feb 21, 2024 4:16 PM |
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We actually have a task to do this on our near-term roadmap. Not a trigger, but a "bulk send" tool basically that lets you select active/future bookings right on the main Bookings list view and then…
(Posted Feb 15, 2024 7:47 AM)
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Feb 15, 2024 7:47 AM |
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Great suggestion! One tip - you can filter the ribbons calendar (using the Bookings filter button at the top) to see which ribbons have "renter agreement signed" versus ones that don't. That's not …
(Posted Feb 15, 2024 7:39 AM)
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Feb 15, 2024 7:39 AM |
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Just as a follow-up to anyone reading this... We integrate with a number of third party device platforms that DO already support Yale Wifi and other Yale locks . RemoteLock and Jervis for instance. …
(Posted Jan 30, 2024 12:45 PM)
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Jan 30, 2024 12:45 PM |
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Hi Richard and Dallas, any email message that you send to the booking (which goes to the platform email address) will land in the message system and, thus, echo back a "new message". This includes t…
(Posted Jan 30, 2024 8:04 AM)
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Jan 30, 2024 8:04 AM |
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Hi everyone,
If you are seeing an "echo" message coming back from Booking.com, that is probably happening because you have a trigger in OwnerRez sending an email template to your Booking.com gues…
(Posted Jan 29, 2024 7:58 AM)
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Jan 29, 2024 7:58 AM |
General Help and Questions » Owner Portal
Hey James,
Have you considered configuring "portal branding" feature? It's free, and it would allow you to give your owner a simple URL to remember using your own domain name like:
https://p…
(Posted Jan 24, 2024 11:04 AM)
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Jan 24, 2024 11:04 AM |
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Great idea, Heroes. We have a bunch of stuff coming out around the guest forms and guest experience, leading to internationalization and language settings. We had not talked about the currency thin…
(Posted Jan 22, 2024 12:08 PM)
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Jan 22, 2024 12:08 PM |
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Hi Rachel P! I noticed your reply here which led to me finding your account and ticket conversations with helpdesk. I just responded to you there too, but your website is good to go and live. I ex…
(Posted Jan 22, 2024 11:28 AM)
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Jan 22, 2024 11:28 AM |
