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Ella, if you don't mind, message me through our help desk (send a ticket through Contact Us page or use help@ownerreservations.com) about the person you signed up. I took a quick glance at some repo…
(Posted Jan 5, 2017 4:58 PM)
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Jan 5, 2017 4:58 PM |
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Thanks for signing up others! We don't have a report you can look at per se, but we do a monthly report internally and send out payments via PayPal. It tends to be faster as an internal process tha…
(Posted Jan 5, 2017 4:52 PM)
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Jan 5, 2017 4:52 PM |
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Jackie, you can already do that! Go to Settings > Listing Sites and add a custom listing site (on the right side) for your own website. If you have multiple listing sites, enter them all! Then, ev…
(Posted Jan 3, 2017 10:52 AM)
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Jan 3, 2017 10:52 AM |
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Hi BlueMtnCabins,
Yes, this is basically saying that the "remaining balance" that the scheduled payment is supposed to collect is $0 so nothing was collected. The "ERROR" language is misleading, an…
(Posted Dec 20, 2016 9:46 AM)
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Dec 20, 2016 9:46 AM |
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Ok thanks for the feedback. What timezone are you in? We've noticed that a couple users asking about it are mid-west/central USA time zones strangely enough.
(Posted Nov 12, 2016 1:29 PM)
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Nov 12, 2016 1:29 PM |
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Hi Susan,
We've had reports of this today from all over, but we haven't been able to reproduce it on our side. We think it's happening because of a ribbon update we did yesterday. We believe that …
(Posted Nov 12, 2016 12:50 PM)
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Nov 12, 2016 12:50 PM |
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That's a very good point about not wanting to give them the idea of cancelling - definitely not a good idea. The variable idea is a really good. Thanks for the suggestion.
(Posted Nov 7, 2016 8:06 AM)
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Nov 7, 2016 8:06 AM |
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That's a great message to send.
Does the date coincide with a prominent booking date? Or payment date? For instance, is 60 days out the same time you require the the final payment to be made? If …
(Posted Nov 4, 2016 12:02 PM)
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Nov 4, 2016 12:02 PM |
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Yes, you should set up both import and export. No, it will not cause duplicates. If there are any conflicts our system will email you about the problem. Otherwise, the import/export will keep Airb…
(Posted Nov 4, 2016 10:54 AM)
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Nov 4, 2016 10:54 AM |
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[quote=Marinas Edge]does the season mean the season in which the guest stayed for the trigger?[/quote]
It's the season that the booking occurs within.
If you set:
Send: 90 days after departure
Sea…
(Posted Nov 2, 2016 10:43 AM)
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Nov 2, 2016 10:43 AM |
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Yes, only at a special time. It shows when (a) the booking, more specifically the guest, has no previous email address and (b) if the email template has no other TO email address being used. This is …
(Posted Oct 17, 2016 4:09 PM)
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Oct 17, 2016 4:09 PM |
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Not automatically but you could do Booking > Send Email and prepare a template to send them every time. Here's one that I've seen some users send out. VERY effective and the Airbnb person almost al…
(Posted Oct 13, 2016 12:34 PM)
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Oct 13, 2016 12:34 PM |
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I looked at the May 20-25 issue, and I believe this is happening because you have rates entered in the wrong "Spring" season. You actually have two different "Spring" seasons created but the name on…
(Posted Oct 10, 2016 4:52 PM)
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Oct 10, 2016 4:52 PM |
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Hi Susan,
You want to set a rule on the season to not allow less than 7 days. To do that, open the season and fill in the Minimum Nights field under Length Restrictions settings. This will overrid…
(Posted Oct 10, 2016 4:39 PM)
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Oct 10, 2016 4:39 PM |
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Hi Susan,
I took a quick look....
I do see some issues. I notice for instance that if I pick your Regency Towers property and do some dates in June 2017, nothing comes back.
And I see why that is…
(Posted Oct 10, 2016 2:53 PM)
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Oct 10, 2016 2:53 PM |
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I wanted to talk about the damage protection insurance part as well, since you mentioned it.
You are absolutely correct that VRBO and some of the other players in the industry have VERY BAD products…
(Posted Oct 1, 2016 6:41 PM)
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Oct 1, 2016 6:41 PM |
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Security deposits (for damage which are done as "holds" on the credit card) are a great feature in our system, and we have a lot of great automation built around that process.
The charges that you s…
(Posted Oct 1, 2016 6:31 PM)
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Oct 1, 2016 6:31 PM |
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Hi again!
We do not have our own internal credit card processing. We feel that it's better to integrate with other systems and offer variety so that users can shop and get different rates. We have…
(Posted Oct 1, 2016 4:45 PM)
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Oct 1, 2016 4:45 PM |
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Hi!
We can definitely convert the PDF file for you and get a renter agreement set up for you in the system.
Our renter agreement actually uses a text based system so that you can fully customize it…
(Posted Oct 1, 2016 4:40 PM)
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Oct 1, 2016 4:40 PM |
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Todd, you can also find canceled bookings under the general search as well. If you know the name (or any part of it) enter it up top in the search box.
That returns all records that match and shows …
(Posted Sep 30, 2016 2:48 PM)
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Sep 30, 2016 2:48 PM |
