I had one renter who paid his balance due early (using link).
But on the date of normal due (30 days prior to check in) I received the email:
A scheduled payment of $0.00 for booking # ORB656392 just ERRORED
Here are some of the details...
Property: Appalachian Escape Cabin
Guest's Name: XXXXX XXXXX
Error Message: The collection amount must be greater than 0.00.
I would think that system should detect that due have been paid and NOT generate ERROR email (or at least generate something like BALANCE PAID IN FULL BY DUE DATE)
Hi BlueMtnCabins,
Yes, this is basically saying that the "remaining balance" that the scheduled payment is supposed to collect is $0 so nothing was collected. The "ERROR" language is misleading, and we do plan on changing that.
As a side note, the guest does not get any email or notification from this - only you do. So don't worry that the guest saw a message about their payment erroring.
-Michelle