Feature Requests

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I agree with Steven C. The zapier integration would be amazing. It would then be able to link with Xero - for most of the most common triggers at least (bookings, cancellations, changes etc.) And also would be able to link with Mailchimp and a heap of others.

Bummer. My primary goal was to send quotes as I see many response-to-inquiry quote emails go unopened. Thanks

You can use SMS to manually send messages to any guest. You can also configure automatic templates and triggers to be used for booked guests. Just not inquiries yet.

This is not currently supported, but will be added in the future.

Set up phone, set up SMS quote template, how does the text with quote link trigger? anything else I need to set up? tx

Can I second the request to allow transactional emails to go to a different place than actual personal guest emails (either inquiries or the reply-to address on messages sent from OR to the guest)? I've actually been meaning to drop by these forums for several weeks to make this request but keep forgetting to get around to it.

What happens is that my email account gets utterly buried in all kinds of transactional messages (booking created, payment taken, check-in time changed, etc.), which makes it hard to notice when there's an actual email from a guest. Several times now I've missed guest emails for hours or even days and have had to apologize to guests for missing them and not responding.

Ideally, I'd like to have transactional messages go to one account and preserve my main account for actual personal communications--and then even forward the main account to a ticket-tracking system like Intercom or something so that I can keep easier track of which messages I've read and responded to.

Yep, all of the above is correct. We have a couple of plans to help with this:

a) create a dashboard inside OwnerRez that shows action items like unread inquiries
b) digest emails
c) subscription management for alerts so that you can add additional emails

No ETA on those yet, but definitely something we will be doing. In the meantime, a couple of ideas:

1) You can see the unread inquiry count on the Inquiries tab on OwnerRez
2) Create a filter in your email that looks for the "inquiry from" keyword and breaks it out into a separate label or stars it

As far as I understand

1) "inquiry is created" system alert is activated only if there is an inquiry from OR widget

2) there is no way of having the alert to be sent to a different email address than the account email address
when an inquiry is created from OR widget.

3) There is no way of creating a trigger for an inquiry created. As a result, when there is a new inquiry created
I can't create a trigger and attach it to a template so I can send the inquiry to the specific email address I want.

Due to the above reasons, "inquiry is created" system alert ends up in a busy email box and often it takes a
while for me to see them.

Inquiries are gold for all of us and we should not waste them by replying late.

I think it'll be great to have a solution to this problem.

You should be able to do this using a custom iCal calendar export, where you've selected the option to include booking information and notes. I don't see any custom iCal calendar exports in your account - give that a try and see if it does what you're after.

https://www.ownerrez.com/support/articles/bookings-display-for-cleaners

Sharing calendar question: My husband needs to see when I'm coming and going for cleaning/maintenance or just have blocked off dates for family. All of this just shows up as "blocked" instead of the label I give it, how can I enable him to be able to see the reason I have blocked? I have clicked on all of the available options for exporting the calendar but none of them show the reason for blocking. I have two properties that we basically do all of the work/cleaning, etc. for. We also have very complicated individual schedules, so this would be a life saver for me, not having to remind him each week of where or when I'm going. HELP PLEASE

Makes sense to me. We'll put it on the dev list.

I'd like an automatic email/message to be sent 1 hour after the booking is done (not immediately) if the real email address is not in OR, so it doesn't look like an automated message.

Looks like the guests tend to ignore automated messages and they don't respond to them.

Gotcha. Yes, this is a known need that's already been written up to be addressed.

In my OR page at this link: https://app.ownerrez.com/taxes

The table columns are DESCRIPTION; AMOUNT; PROPERTY; STATUS

I have 4 rules but at a glance it's not possible for me to see that some of the rules are excluded from Airbnb and HomeAway/VRBO listing sites.

Same kind of thinking as the Property column - at a glance I could see if a rule only applies to one property, and that's very useful. Adding another column that shows the listing site (could be 'all' or only 'vrbo' or all but 'airbnb' for example) would be much simpler than having to click into each rule and scan for the area where listing sites are listed. They aren't super obvious at a glance.

Obviously there is a workaround, but this seems like an easy change to implement and I think it has enough value that it should be considered.

I'm not completely clear which rules you think should be mentioned under the taxes?

The tax rules page here: https://app.ownerrez.com/taxes doesn't show which rules are excluded based on listing site.

THere is tons of room to add that and seeing it at a glance would save lots of anguish while wondering about whether or not a particular tax rule is being applied.

I just spent an hour puzzling through historical records to see how and where and why taxes were being applied without realizing (until I noticed it buried deep in a support document) that I need to watch out for excluded listing sites.

Right now the only offset after created is number of days. What sorts of things would be useful to be more granular about?

Hello there,

Being able to set triggers to be sent at certain times is great, however, I'd personally find it very useful if I could set triggers to be sent x hours after booking is created.

This would be a really good feature - I'd like it too

Yes, this type of functionality is planned for the future, particularly involving the new tags.

What about using a custom field? Use it as a basic text entry and include the notes you'd normally want reminders for. Then set up a trigger to email YOU a week/day before the stay and include that custom field in the message thereby reminding you to take an action (order linens, order birthday cake, drop off wine, etc). Custom fields can already be included in daily checklists too.

Unfortunately, the email-to-text feature is extremely unreliable. Messages are sometimes delayed for hours...and often never received. I played with it last year and gave up. You are better off waiting for OR to implement a true text based notification system.

Hello,

It would be nice if we could link a trigger to a custom field, such as "ID provided". If this existed I could create a trigger to send the Check-in instructions when (1) the booking is paid in full, (2) Rental agreement is signed AS WELL AS when (3) the ID has been provided (which they system could validate if the custom field was checked or filled in with YES or something.)

Or, we could create a trigger to send a request for them to sign the rental agreement & provide their ID if there is no signed agreement on file and the custom field for ID is not checked.

I can think of quite a few uses for this kind of usability.

Any updates? I would love to test this!

Any updates on this feature being developed?

+ 1 for Xero integration

Having a cleaning support system to assign cleaners would be great. We currently use Resort Cleaning and they work well, but would like to have an all-in-one solution through OwnerRez at some point.

Awesome!

Yep! This is on the to-do list for tags.