Feature Requests

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Yes, that sort of thing, for sure! But it'll take time.

We would love to be able to either add $0 charges to owners statements or at least add notes to the owners statements in order to let owners know anything special that we have done for them in a specific statement period.
For example: 3/12/21- unclogged toilet for guest, replaced batteries in living room remote, blew off decks and cleaned out the fire pit.
We want the owners to be able to see the “Included” items that we don’t charge additional for hit take care of as part of their maintenance package.

We are looking to get the functionality of adding $0 charges to our owner's statements that way when we do something at the cabin that is included in their monthly maintenance fee but we want to let the owner know we took care of it, it shows on their statements. Such as Changing Air Filters, Mowing the lawn, Changing out batteries in remotes, guest calls for unclogging a toilet, etc. All items that are included in their monthly maintenance fees but that the owners like to see we were doing something for that fee every month!
If there is a workaround someone has created or found for this please let me know!

I love the discount code feature but am hoping you can easily add an option for a flat rate (instead of a dollar amount or percentage off). For example, I want to charge friends only $50 a night but the current discount code options will only let me do this if my rate is the same every night.

We have situations where we may need to reach out to multiple guests at the same time with reminders, issues, etc... It would be great if there was a way to utilize the OR SMS capability to send a message to the current guest in all selected properties. Or send an SMS to all guest in selected properties for dates of date ranges in the future. For example I might have 7 units in a building and construction is occurring between April 7 and April 14. I would like to send a message to all guests that have a booking in those specific 7 units between April 7 and 14 to let them know that there will be construction and how it may impact their stay.

Brivo has the ability to send email and SMS - to solve my problem of OR not having booking and/or property status fields might it be possible to actually send to brivo with the Integration of the booking the guest email and phone number? I could then use Brivo to trigger the email or sms I want the guest to get the first time that their code is entered into the door lock.

More integration as in when a guest calls it will "Popup" their reservation if their phone number is recognized?

If you are going to do last 4 of phone can you also populate the Door Lock integration (Brivo) please?

Hi Dori and Tracey,

The problem with this is that it's not one night that is available - it can be on both sides. When both sides are available, the language changes to something like "the night before (date) and the night after (date). This allows you to use the same field code to target both scenarios. We can definitely add more field codes to show specific dates, so this is a good suggestion. I just wanted to point that out.

Hi Alanna,

We don't have integration yet, as you know, and no ETA for that to be scheduled. I turned this topic into a Feature Request so now you can up-vote it to add your support.

Hi Dori,

Thanks for the suggestion!

You may already know this, but we have a blurb written in our QuickBooks FAQ doc here about this issue:

https://www.ownerrez.com/support/articles/quickbooks-common-issues-questions#taxes

Basically, we don't support the built-in tax wizard that QuickBooks uses because it creates complications. Instead we recommend using Product or Service Items in QB to map to a Taxes liability account. Then map your OR taxes to those Product or Service Items instead.

But we will leave this here as a feature request to see if we can get the built-in tax wizard supported in the future.

Is there any chance of OR integrating with pricing via Airdna? I've found their stats to be most helpful, but they haven't had a pricing tool yet. I see that they have a new feature, to link with Airbnb, and I am wondering about an API connection with OR.

Were you able to find another resolution for this language?

I am looking for the same thing! Were you able to figure this out?

I'd prefer last X of number where X can be defined in settings. We use 7-digit phone number for a property in urban area where people could more easily see/watch you typing in a passcode.

Interested to know what functionality would be gained by an integration? I can't see what information from the device or data sent to the device would be useful? Other than sending the clients number so they get a text when they are making a lot of noise. Most people are on the free plan with minut, access to their api I believe would incur a monthly fee.

Currently, you can either print the report (your browser should let you print to PDF) or export to Excel.

I'm not sure exactly what a "document format" would look like, do you have an example? If you want to make something that's got a cover page or something like that, you could export to Excel, then copy that data into Word.

I prefer my reports to look like reports rather than spreadsheets. I would like a
way to select that option when viewing and printing them. If it's already available,
please explain how to access them. Thanks

Hoping to put this one on the list of vendors to partner with on API integration

https://www.minut.com/

Currently, the tax lines are coming into QB as a line item on the invoice.

Taxes should be coming through to the Tax line item on the invoice so that the tax reporting is correct.

Currently, I have multiple invoices with tax line items from OR, but when I run the tax reports in QB, they show $0 collected in taxes, because the amounts are not showing up in the tax field.

Please direct the taxes in OR to flow through to the Tax field in QB so that they can be reported on from QB.

Thanks!!

Hi Sloanish,

This is a duplicate of https://www.ownerrez.com/forums/requests/code-field-for-last-4-digits-of-the-guest-primary-phone-number make sure you vote over there to consolidate all the votes in one spot!

I want this too. Post below is copied from another post.

Give us the option to utilize last 4 digits of phone number starting with the mobile number if available, and then any other phone number if mobile is not available and finally, if no phone is available continue to use the random number.

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/email-tag-for-the-last-4-digits-of-a-bookings-mobile-phone-number)]

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/email-tag-for-the-last-4-digits-of-a-bookings-mobile-phone-number)]

Yes, that's it exactly.
Customers would be Property A, Property B, etc.
Sub-customers would be the guests of each property.

This allows for drill-down reporting in QB that I find extremely useful.

Thanks for considering it.

Thanks, I'll watch for the update.

Interesting recommendation, Dori. Thanks for suggesting.

To be clear, the main "Customer" would be the property name like "Acme Beach House" and then that would have a sub-customer of Susy Jones.

I didn't know that QB supported multi-level Customers. Interesting!

Hi Dori,

It only zero's out the invoice if the charges in OwnerRez are zero'd out. The QB invoice is always designed to mimic (ie. be an exact copy) of the charges on the booking. So when the booking charges change (whether for a refund or any other reason) the QB invoice will match.

The problem is that refunds are not created in QB (as a credit memo or whatever) so it does leave a problem with cancellations/refunds.

We plan to update our QB process to handle sales in a way where money is transferred from liability (for the initial payment) to an invoice or sales receipt later when the booking arrives. This will also help with the refund issue.

100% agreed. This could be useful for several events like trash, mowing days, etc.

Yep, that will definitely be fixed in a future release! We have plans to make calling a more full fledged feature tied to the same number -- where you can call in and out on the number as well, and the voicemail will be showing in CRM and conversations as well as the guest conversation view.

Great to hear you're getting full use of the SMS :-D