Feature Requests

Sort by

• Newest Reply
• Newest Topic

How do I get reply emails from guests to show up in ownerrez?

For example, we have our own website, the guest fills out a booking inquiry, we then reply to that inquiry in ownerrez with a quote, customer replies to that email… but their reply only goes to our external email inbox.

How do I get their reply to also be imported in to ownerrez and presumably show up next to the booking in question?

We verified our domain with ownerrez, so our outgoing emails appear to come from our domian, but how to we get the replies to comeback in to ownerrez? Is it as simply as setting an email account forwarder from ouremail@ourdomain.com to ouruniquecode@inquiryspot.com?

Thanks for the help 👍

Would be great when this is available. I'm having the same issue - colors too close.

Isnt this a bit chicken and egg? We don't know what level of bookings we may be missing out on because we are not in the game. Forums from another PMS provider suggests that bookings are being made by clients. So I believe there is evidence of people booking this way.

I follow how we can add custom fields to gather guest information and more during booking and relay that on the rental agreement. But, can someone provide some direction if we want to require a name (and more info) for each Adult guest in the booking? What I read had an emergency name, but I have one house for example that can sleep 26 and need to issue resort entry passes/parking passes for each vehicle. If I could key off the Adults they suggest and then have a field to require a name, number, and then an optional field for vehicle Y/N, then I can have the proper number of fields presented in the booking form. Otherwise, I can create a free form table with up to 26 lines, but not as elegant. Ideas?

While there is a great deal of noise about Google entering the market for bookings - understandable, since they're huge - we see no evidence that very many actual guests are using them to make reservations. So at present, we don't view integrating with them as a priority.

Additionally, Google has a long history of making loud announcements of entering into markets, making a half-baked attempt at them, and then abruptly either cancelling the effort or leaving it half-backed to die slowly. Thus, it isn't good business to immediately spend our resources on them, without first seeing evidence that there's something real there.

This can change at any time of course, and we're tracking how much demand for this integration there is from both our clients and from guests.

A simple little check mark the owner can select in the access portal when blocking off dates that notifies PM that the owner will clean and reset the rental, rather than the PM.

Seems to be a very good property Lock system.
It asks you to insert a special code into the lock when you check out. This alerts the cleaners and management.

https://www.getlynx.co/integrations/

Good idea. We don't show the listing site/channel selector when creating new quotes at all, but we could at least copy the listing site across if the new quote originates from a copy.

It would be handy to be able to "bake in" a 3% increase for my custom source and not have to add a 3% "administrative fee" line item for my credit card fee.

The listing site field is not copied when copying a quote. Can this be made visible in the copy quote screen so that by default it's populated with the copy source or we can change it?

Can these default settings be adjusted to accommodate my preferences?
1. Number of days for reservations automatically sets at 2, yet mine should be set to come up with 3. (blocks etc. from 2 to 3)
2. The emails that will go out with every change. (I don't want all these emails clogging up my box, so I have to uncheck them everytime.)

It would be nice to have property private codes or tags show up instead of property names. This would make it so much easier to identify the properties by their internal names.

Just like Airbnb does. I believe competitor software Lodgix has this ability and also the ability to issue guest credits with validity for a certain amount of time.

Yep, the review window feature will definitely be included once we get the automatic reviews developed!

I use Smartbnb now for reviews and one of the huge benefits is on bad reviews. If a guest had a big party or some big issue and they see that you have done a review they will likely respond and often also with a bad review. In Smartbnb, you can choose bad review and they then hold the review until the end of the timeframe allowed to post so the guest then doesn't see it until it is too late for them to respond. It would be great if this feature is also included once automated reviews are possible in OwnerRez.

Please add this. Literally waiting 2 hours before going to bed so I can review a bad guest on the last minute.

I have turned this into a Feature Request topic so that you can use the buttons to vote for it. Please add your vote. A lot of users have asked about and Vrbo has temporarily paused their work on it, so we're trying to generate interest so that they can see (and we can share with them) the topic being discussed. If you know or have VR friends in the industry that are interested, have them come here and up-vote this topic as well.

I have noticed a lot of confusion on the FB group (myself included) When adding custom fields to our rental agreements. Folks keep trying to create rental agreements that don't make sense because it is presented to the guest in two parts. The ONLY way for us to see what we have created and what the guest sees is to create a fake booking! This is SO inefficient!
Can there please be a way for us to see (preview)the page a guest sees right before signing the agreement? The page that shows all the custom fields that guests are signing and in what order they show up.
Thanks!!

Actually I think this was already requested by Michael? https://www.ownerrez.com/forums/requests/tag-triggers

Basically if a tag is added to a trigger I would like the email still to be sent.
So its to cover a subsequent manually adding of tags. Many scenarios where this could be useful.
Eg I tag my booking with cleaner confirmed so I may not want to send my arrival information until I have an OK from the cleaner. A trigger on a manual adding of a tag would solve that.

Can you explain the business case for this a bit more? Thanks, Richard.

Can we have a trigger that fires when a tag is added or changed.

Thank you~

I understand the concept. I tried it every which way (segmented, non segmented, tailored, generic). It is a waste of time and effort. Most emails probably ends up in spam (never opened) and the few that are - generate no activity. I think email is dead as advert medium. Don't know about you, but every time I log into my email, all I do is delete delete delete. So does everyone else.

Looks like we missed pointing out that this feature has been released:

https://www.ownerrez.com/blog/wordpress-plugin-beta-preview-charges-rentonly-discount-nontaxed-rent-holiday-criteria-igloo-locks-better-email-defaults

You want to segment your mailing list so you can target newsletters to a specific audience. Content that applies to a specific audience will get better response than general content blasted to everyone.

You may either send completely different newsletters to somebody who inquired and didn't book, vs those that booked.

Or you might send the same newsletter, but use some logic fields to reference when they stayed, or inquired, etc. to make the message personalized to their situation.

why? I am not sure what would be the difference?

I agree!

As an added thought to this it might be nice to have not only the minimum but a maximum as well.

Would love to be able to create a surcharge that is a percentage of the rent with an absolute minimum charge. For example on the LDW there would be a minimum charge of $27.00 but I would like to be able to charge XX% of rent. So for example I would like to charge the fee as 3% of rent. On a 1000.00 rent charge it would be a charge of $30.00. If the rent were only 500.00 then the charge would be $27.00 instead of the calculated 3% of $15.00.

The challenge the original poster mentioned is that certain fees are calculated as a percentage of gross revenue, which is only attainable (if prorating for the period) by generating an owner statement.

I can't speak to her specific example, but one that impacts us is that a business tax needs to be charged to the owner that is a percentage of total monthly revenue. This is not a tax that can be passed to guests so it's not included in booking fees/charges. The total prorated/in-period revenue for the month is what it needs to be calculated on. In order for us to add it as an expense, we currently have to create an owner statement to obtain that prorated/in-period revenue amount. Then we calculate the business tax, delete the statement, add the expense, and create a new statement.