Feature Requests

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On the booking, quote or Inquiry pages show the day of the week. This saves having to open a calendar app to show the day of week.
Example:
Quote: Betty Boop at Captain Morse House
Quote # ORQ2964621
Arriving Aug 14, 2022 and departing Aug 20, 2022 (6 nights)

Would show instead
Arriving Sunday, Aug 14, 2022 and departing Saturday, Aug 20, 2022 (6 nights)

Is there any way to add space for TEXT in the cleaning date field?  We assign cleaners to units a month in advance and when we print the daily checklist it would be AWESOME to see their name next to the date.

Yep, from a reporting side it can be complex if parent listings are split across owners -- you either have to create a combination owner or do things by hand as you're doing.

We are thinking about how best to address this, but it is pretty complex to get right (what if owner share changes, etc.). And it should also flow into other places like occupancy reports etc. Lots to do!

We've got plans to improve the alert system, but for the time being, the best way to handle that is to disable the alerts you don't need to see.

Most of the alerts you receive should be listed in Settings > System Alerts. If there are any you get that you don't see on the system alerts page, send us a ticket. There are a few we have not gotten around to upgrading yet.

Great, thanks! Looks like changing my profile address didn't change the from: address on my theme, so all is good.

That said, I will keep my vote for this feature request because I think some flexibility in the system about directing certain types of messages (e.g. inquiries) to specific email addresses would be helpful. To be honest, a lot of the bulk messages generated by the system (SecDep scheduled, SecDep released, etc.) are background noise and largely ignorable, so I'd like them to go to an archive, but some messages (e.g. SecDep failed, payment failed, inquiries, etc.) need to be dealt with and having those go to an account I actually monitor would help separate the wheat from the chaff.

For existing bookings, the phone number door code will not be assigned because the booking was created before the manual door lock was mapped. You can use the batch update page to assign the door lock for all future existing bookings here: https://app.ownerrez.com/settings/locks/batch

For new bookings that come in after you map the manual door lock, the code will be assigned automatically as soon as the phone number is available.

Yes, that's somewhat correct:

1. Your Profile address is the email you use to log in to OwnerRez, and also where your OwnerRez system messages are sent.

https://app.ownerrez.com/account/profile

2. You can set up Themes to have emails sent to guests from a different email entirely:

https://www.ownerrez.com/support/articles/theming

We recommend Verifying your email, and it has to be an address at a domain you own:

https://www.ownerrez.com/support/articles/email-from-reply-to-verified-sender

I've created a manual door lock, and mapped all my properties to a lock (not sure if I even needed to map them as I simple want to have a merge field for the last 4 digits), but when I'm adding the door lock merge fields, it doesn't add the last 4 digits of existing number for any. Am I adding the wrong merge fields? What should they be? Thanks.

I've had fantastic luck with purchasing two side-by-side condos and creating a "parent" listing where a single party can rent both sides as a combined unit--usually at a premium to the combined price of the two child listings.

The only issue is that this makes running month-end reporting a little frustrating, as I have to manually adjust numbers (taxes, owner statements, etc.) to account for the revenue of the "parent" listing.

OR already has a mutual blocking feature, but it'd be nice to expand that and have the system be fully aware of parent/child listing relationships (e.g. if a parent listing has two child listings, then revenue can be assigned 50% to one and 50% to the other [or any other customizable percentage and combination of units]) for the purpose of end-of-month reporting and such.

We did not add a merge field for last 4 of phone because that's a bit too specific.

Instead, if you want to insert the last 4 (or last 5/6/etc.) of the phone number, you can setup a manual door lock with a generation strategy of last 4 digits from the phone number, generated when the booking is created. Then, the door code merge fields will contain your selected subset of digits.

This approach is more flexible because it works for hosts with lock codes of any length up to 10 digits.

I feel like I ran across something recently indicating I could do this (have my emails to guests come from a different address than my actual email address set up in OwnerRez) -- that way, I could set up "ownerrez@mydomain.com" for all the system alerts that OR sends but then have my emails to guests appear to come from "info@mydomain.com." That would effectively solve my issue (at least 90%, anyway). But I can't find that now. Any hints? Or still not possible?

Same problem, thought this would be one of the key features?

So if I don't have the lock service, is there now an insert field for the last 4-digits of the Guest Primary Phone Number?

Hi everyone,

This Feature Request is now finished! Check out the blog post about it last week:

https://www.ownerrez.com/blog/last-4-of-phone-for-door-code-autocreate-listing-sites-cleaning-fees-on-statements-charge-snapshots-delayed-code-generation

The end of month display has been mentioned many times. I don't think thetecwill be a quick fix for this but I agree it's one off the most annoying features.

#1 is even worse on mobile, where it shrinks the month to 15 days. It makes it difficult to see checkins/checkouts on the 15th.

I would use the heck out of this for Airbnb and pet fees.

Great, looking forward to it. Just got one in myself.

No reply on this yet. But thanks for checking!

No ETA currently, but it's on the list for sure.

Any idea when blogging might be available.

Thank you

Additional use case would be for monthly fees when owner has blocked the property for personal use, so there is no revenue.

Is there a reply to this? it says there is but I dont see it..

If you record an expense for $0 that might work. I did it last month and it seemed to accomplish what you are looking for.

This is a great request!!!!

The POC/Rental Agreement usually highlights for us situations where the guest needs to add something like a pet fee. Currently the way OR is setup you can not change the charges/or charge a guest if the booking is linked to the OTA so you end up unlinking them which can be problematic for cancellations, moves and the like.

Being able to charge for additional services at the time of POC would be a great enhancement for those OTAs that don't want to or have a method for additional charges.

I like this idea as well. Booking data is rolled up to the rent total and I havent found an easy way to get what the guest paid for each night. Since we charge higher rates on the weekends it would be great to see each of the days in the booking and what was actually paid for those days.

Our revenue management tool is going to adjust rates and when doing a comparative analysis of this year this day compared to last year this day will give an indication if perhaps there is more going on in the market than was anticipated, etc...

One other thought is handling of the channel fees, discounts, and surcharges... The daily rate on a multi day booking is adjusted by these amounts and there should be some way to toggle whether to use them or not in calculations for the daily actuals. I might suggest using percent of total. 300.00 booking for 2 days with 1 day being 200 and one day being 100 would have a discount of 52.50 being allocated as 2/3 to the first day and 1/3 to the second day or an actual rate of 165 for the first day and 82.50 for the second.

After using OR for the past few months we've noticed there are a couple of Ribbon enhancements that would be extremely helpful

1. When you get to the end of a month the ribbon is very difficult to use when you are trying to see availability for multiple days that span the month end. You only option is to move a month forward and you lose the view of the previous days at the end of the month. The enhancement that we would love to see is to make the ribbon move by weeks instead of by months. This way when you get to the end of a month you could move a week forward and still have a view of the last few days of the previous month and the next few days of the upcoming or current month.

2. The hovers on the ribbon for the current bookings are great. We however get a large number of calls for guests looking to book direct. When "shopping" for available space it would be great if we could highlight the days for a particular property and have it provide the "base" rate. Similar to what it does if you click on them when the create quote dialog displays. This would give us a quick rate for the lookey loos. Another option here might be a "toggle" that would display the rate calendar in a ribbon format. IE display the base/spot rates for the days that are not occupied with an actual booking.

Hi, Ozark Stays, thanks for the suggestion. Just so you know (and maybe you already do) when the payment receipt email is generated, it shows the billing name, email, phone and address of the person that paid, not the guest. So in the case you mentioned with the two Arkansas government employees, if each of them did a separate payment, each of those payments would individually show their own name and info, not the POC/guest name from the booking. Now it also shows the POC/guest name on the booking at the top, but the billing info is under that. Dunno if this helps, just pointing it out.

This company make a beefy lockbox that runs on bluetooth (for long battery life) via separate wifi hub. I think it would be possible for O.R. to integrate with this for generating codes. I have an old farmhouse door so not easy (nor would it look good) to put one of those modern smart locks on it, so I just hung this smart lock box on the door knob! I'm sure there are also many others that don't want to go through the trouble of installing a smart lock.
https://www.populife.co/overview