Feature Requests

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Our check-in details are automatically sent when a guest signs the renter agreement but it sometimes go to their spam.

A field code that displays the date renter agreement was signed would be really helpful, as we can automate a reminder to check spam on {RENTERSIGNEDDATE}.

This has come to the forefront again. We have a pool table, and a paragraph in the RA that pool table is not to be moved. Had guests who signed the RA., but they took upon themselves to move the pool table off of its levelers, away from its normal location by about a foot. Now I held the deposit but it is bickering back and forth. We really need to make them initial explicitly the important paragraphs.

I would like to set up a discount code for free items. Such as free airport transfers for 5 night stay or more. We also give free Yeti mugs when guests book a 2 week reservation. Would anyone else find this feature helpful?

The QB sync is designed to update charge changes on bookings in OwnerRez to invoices in QB. If you're making a change you don't want to sync to QB, you could first go to the QB tab of the booking and turn off the sync for just that one booking -- then the change won't sync to QB and you can update on the QB side.

Grrrr. This is such a frustrating issue for me; I really can't get my head around how it's considered okay for OR to reach back in time and change historical transactions on my QB side. I know you all go in and zero out the invoice on the OR side in the case of a cancellation, but please please please don't update that to a past invoice on the QB side. It messes up my registry. I still have to refund the cash, which I do on my QB side.
There has got to be a better way!!

Hi Emma:
I just saw this! Where do I map it on the OR side? I see the "Location" area in the Property setting. But how can I map that to one of the locations in my list on the QB side?
Thanks for your help!

I currently use Point Central and am not 100% pleased. Are you having better success with Brivo over Remote Lock? I'm trying to research both and will be making a change very soon. My area has some spots where cell signal and wifi are not so great.

With my old PMS, you could set allowed check-in/out days on any day in Pricelabs, which was incredibly helpful when you ended up with gaps that wouldn't typically be bookable.

The feature of being able to attach files and images to a reservation is awesome.
It would be improved if we could edit the name of the pasted image to something more descriptive.
For example, renaming the image of a check to Check1 would be really nice.

I'm afraid there are no plans to integrate with Stripe Identity in the foreseeable future.

Hi Ken Sorry I didn't make that clear. It was more about using tags to control which Form Messages get displayed for a booking. Rather than displaying the tags themselves in the form messages.
So for example, if a booking has Tag A then show a message. If a booking has Tag B then don't show a message or show an alternative message.
In a multilingual environment, I am looking for ways to make the booking forms easier to navigate for non-English speakers. Currently, the only criteria we can use for form messages is property assignment.

Is there any movement on this or do I need to hire a web developer? Thanks!

https://stripe.com/docs/identity/verify-identity-documents?platform=web&type=modal#handle-verification-events

Having the cost for damage protection deducted at time of booking, like listing fees, instead of a lump sum invoice at the end of the month. Go ahead and hold it out. It would make reconciling easier i think. And the monthly invoice not so intimidating!!

Not sure exactly what you mean? You can use Tags in Triggers, to control which message templates are sent out. It's a bit unclear how we'd use Tags in the actual messages - there can be any number of them, so... a bullet list? That doesn't seem particularly useful.

Can tags and other booking field criteria be added to the Form Messages?

The ability to automatically send enquirers followup emails seems to me to be a basic requirement of a good booking system.
OR does so much well and makes my admin so much easier and I'm very pleased I chose it - but the lack of this ability does NOT! It drives me crazy. Can you tell me when this feature will be available please.
So many of the OR updates make absolutely no difference to me in any way. This would make a massive positive difference.

Yes, that makes sense, and should be doable, though as always I don't have an ETA.

Hi Lisa, great suggestion and we agree. We've talked about having a simple process for this like... booking list view > filter to find range of bookings > batch button > email > open window > select template or compose > send. Hugely useful no doubt. The problem is spam. We've grown a lot over the past couple years and everything we do re: email and SMS has to consider bad actors and/or users that have good intentions but get carried away. It doesn't take much to hurt sending reputations and we hard to maintain ours. We've got some ideas for how to do this for both email and SMS, just need space on the roadmap to do so.

I would love if there was a way to run a report so that archived properties income details are also shown.

I often run the Bookings Summary Report compared to the prior year, but because we no longer manage some of the properties from the prior year it does not show the total income we made for the year. It would be helpful to be able to see total income earned from all properties including those that had been archived.

Thank you

Basically you're asking for a custom OwnerRez app, which is a very large project that certainly won't happen anytime soon.

However, since OwnerRez exports data using the iCal Internet calendar standard, you can use any other program or app that supports that same standard, and there are loads of them. We don't have any in particular to recommend, but Wikipedia has a page:

https://en.wikipedia.org/wiki/List_of_applications_with_iCalendar_support

This weekend new Covid Regulations were announced that go into effect one week from today. I needed a way to immediately email all our current guests (who will still be here when the new regulations take effect) and all future guests who will be staying with us between the regulation start date and 30 days after.

Currently this is not possible in OR, but I feel this is critical feature for a vacation rental management software to have, as I can think of many reasons where PM would need to contact current and future guests to inform them of urgent information. For example:

Forrest Fires
Road Closures
Landslides
Hurricanes
Covid Regulations
Wildlife warnings (Bears, etc.)

I completely understand why OR does not want to become an email marketing software but I do feel there needs to be some capability for immediate communication with current and future guests.

A new trigger option that worked something like this might do the trick:

Send message immediately to "All Guests" staying between "enter date range" if the following criteria are met "Tags, Status, etc. as with current trigger criteria options.

I understand I could export all the guests and send this message via Mail Chimp or another email marketing software but in emergency situations this is just too time consuming and most of the situations I can think of for needing this capability would be constantly changing requiring follows to be sent to let guests know of the status.

Minut uses the guests phone number to send sms messages if there's a noise alert.

I think the first step on this would be to simply allow housekeepers access to the stay reports, which already exist. I would not consider this "requiring more sophistication". That would be great added value for the users of the software. To take it up a notch from there, creating a "daily report" that could be expanded for up to 7 days (or longer) would effectively mirror the report that we give housekeepers now. Our problem is that once we cease using our own database for reservations, we lose our automated cleaning report.... If a client needs more "sophistication", then by all means they can use one of the partners that specialize in housekeeping software, but on first glance, this adds $5/unit/month that seems like an unnecessary additional expense. We have been very impressed with all of the features of the OR software, it seems to have solutions for almost everything, the one exception being the ability to allow housekeepers access to the information they need. Sure we can print the reports and send them to the cleaners, but this seems like an unnecessary step considering the report is already in place and is just an access issue.

Id love to use the calendar that the system has instead of Google calendar as a widget on my phone home screen. Is this possible? Or if not, then have the Google calendar sync show the same info at least. Maybe?

I would love it if I could specify a font and font size that would be used as the default in all new templates I create. As it is every time I create a new template I have to change the font and font size to match all the others. It seems like a little thing but it ends up being quite time consuming over time.

If Quickbooks Online is used, PM should also integrated with the transactions of the expenses to PM moduel.
Otherwise it is duplicated work to enter expense in PM and have to do class in qbo again.

Thanks,

Lily

The work around in most local jurisdictions for circumventing landlord/tenant laws where tenants are harder to evict is once it is a contract of 1+ month in length. Per my lawyer, signing multiple contracts at any periods of less than 1 month will restart this time frame, and avoid lengthy court appearances for evictions. I suggest that we have the option to send out multiple renter agreements to guests if the stays are greater than 1+ months.

Disclaimer: I am not a lawyer and am unable to provide legal advice. This is only per my discussion with a lawyer and my knowledge of this topic.

Unfortunately, Airbnb doesn't provide the guest's reviews via API, just the ones relevant to that particular host.

We do link the Airbnb user profile in the booking overview and guest overview, though, so you can click through there to see the guest's profile on Airbnb.

We had a terrible guest and although I normally always check a guest's Airbnb profile after a booking is made, this time I missed it. Now when I check the guest on Airbnb I saw that he has one 1* review left before. So, it'd be great for us (and also team members who do the greeting) to see guests' ratings in OwnerRez. If we didn't miss this we could cancel the booking or warn the guest in a very serious way at check-in.

Can we please have the skip button back in the messages screen?
The new screen adds time to regular tasks. and it is more difficult to see messages.
Can the drop-down be removed on the desktop view?