Levels of Team Access Permissions

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We began work earlier this week on the next level of Tiered Access, which will center around adding "Limited Access" permissions, beginning with "property-based" limited access options for Team Access Staff users. This will help those users who have staff who need access to some or all Properties' bookings and messaging, but not all account functions.

Here is a work-in-progress (i.e., not necessarily final) screenshot of the settings/invite page of a Team Access Staff user.

I've marked this request In Development (actively being worked on by one of our developers) and should get to QA later this month.

Other levels of Tiered Access will be needed after this, but this one will be a welcomed addition.

-Shawn

Thanks for the update, Shawn!!

More than anything, access to financials need be separated out. I believe that's what most owners are requesting. 

We need our VA to access guest communications, schedules, booking data but NOT financials.

Agreed with Harry.

Shawn,

Great! Glad that OwnerRez is working on this on developing this further!

Will there be a beta test of this? 

Eddie

I'm sorry, but getting updated on this thread is worse than watching paint dry.  Are there more popular feature requests or is there a reason why OR took years discussing and planning, and are only now beginning to work on development (i.e. a LONG ways away from releasing the feature)?  If OR was seriously working on this, they would have an estimated time of release.  If they aren't saying, it means they are just tinkering and not seriously attacking the development of it.

Any update on this feature?

The speed of new feature adds is painfully slow. It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

We are struggling with this right now. Currently we'd like to see separation of financial only (commission, owner reports, etc.). We want our employee to be able to do everything in the system like an admin, but not see financial reports with our commission and owner reports. Is this in the plan and if possible, can we throw our name in for beta?

As far as I know, every other PMS out there has this feature. This is one of the reasons I am still having to use a competitors PMS side by side with OwnerRez. Soon, I am going to add some virtual guest messaging support to my team. At that point, I am probably going to have to leave OwnerRez for a PMS that supports team based roles.  It is basic software security protocols. Practically every other modern software I use has this functionality of Admin, user, limited user, accountant, etc. Banks. PMS. Breezeway. Etc. Is there any update since January? 

I agree. I feel like OR is a ticking timebomb. Get with the times (FAST) or face extinction. I hope they get with the times because I'm tired of switching. I've learned every program has it's downfalls, but this one I've invested the most time into which makes it harder to walk away.

I asked Customer service about this feature last week that they thought it was expected to be released by the end of the month. Not sure how reliable that info is. 

Hi, Everyone!

Our next iteration of Tiered Access moved into testing today. This will include what Shawn mentioned back in January.

We began work earlier this week on the next level of Tiered Access, which will center around adding "Limited Access" permissions, beginning with "property-based" limited access options for Team Access Staff users. This will help those users who have staff who need access to some or all Properties' bookings and messaging, but not all account functions.

Here is a work-in-progress (i.e., not necessarily final) screenshot of the settings/invite page of a Team Access Staff user.

I've marked this request In Development (actively being worked on by one of our developers) and should get to QA later this month.

Other levels of Tiered Access will be needed after this, but this one will be a welcomed addition.

-Shawn

It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

Huh? 🤨

Do you see all the updates going out every week?

Changelog:
https://www.ownerrez.com/support/latestupdates

Monthly Product Update posts
https://www.ownerrez.com/blog?category=updates

I agree that this Team Access Permissions request is behind and should be out already, but OwnerRez releases ten times as many updates on a regular basis as any other PMS system if you look across the whole spectrum of features.

Hi Bri! Is this function live already? In my invite new staff member I'm not seeing the same as you!

Hey Andres v,

Not quite! It's still being fleshed out between our testing and dev teams. They're working hard on it, and we'll post an update here once the first iteration is released!

Gotcha! Thank you for the response, do you know when will it be released?

It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

Huh? 🤨

Do you see all the updates going out every week?

Changelog:
https://www.ownerrez.com/support/latestupdates

Monthly Product Update posts
https://www.ownerrez.com/blog?category=updates

I agree that this Team Access Permissions request is behind and should be out already, but OwnerRez releases ten times as many updates on a regular basis as any other PMS system if you look across the whole spectrum of features.

I use one of them side by side with Ownerrez for their messaging capabilities (easier than OR). OR has many more features, but the speed of development at OR is slow. I see the change log, I still know that there are others iterating more quickly.

Ideally, we would have the option to include or not include. We may want an employee to be able to access this at some point, but definitely don't want everyone to get access.

It appears that other PMs are iterating and adding features 2-3x faster. At this pace OR won't be the "go to PMS" for much longer. I really hope there's some plans in place to hire more Devs to keep up.

Huh? 🤨

Do you see all the updates going out every week?

Changelog:
https://www.ownerrez.com/support/latestupdates

Monthly Product Update posts
https://www.ownerrez.com/blog?category=updates

I agree that this Team Access Permissions request is behind and should be out already, but OwnerRez releases ten times as many updates on a regular basis as any other PMS system if you look across the whole spectrum of features.

 

I use one of them side by side with Ownerrez for their messaging capabilities (easier than OR). OR has many more features, but the speed of development at OR is slow. I see the change log, I still know that there are others iterating more quickly.

 

 

Agreed. I am also forced to use two PMS, primarily due to the inbox issue for OR, and this tiered level of permissions. The other PMS develops features much faster and is built in more intuitive ways with modern interfaces. Is the functionality going to be limited to what was shown in that screen shot? I use tons of other software where permissions can be granted at a much more granular level. Going from read only vs full access to read only + full access + messaging/booking access only is a nice step but not really a full solution. I need to be able to for example have guardrails in place so I can provide listing edit access to an assistant prevent them from accessing bank account information or changing payment processors, etc. 

I use one of them side by side with Ownerrez for their messaging capabilities (easier than OR).

Interesting. Can you or Edward share which other messaging apps you use?  Does the other messaging app (or PMS) integrate with OR, or run completely outside?  If outside, how do you get your Vrbo/Air/BDC channel messaging flowing to that app since it's outside of OR?  Or do you not use the OR channel management?

OR has many more features, but the speed of development at OR is slow. I see the change log, I still know that there are others iterating more quickly.

I continue to find this hard to believe.  I think there are others iterating more quickly at certain things (messaging, websites, AI - take your pick).  But not iterating on as wide a breadth of changes if you look at the total volume overall. I could be wrong, but I follow the change logs (where they exist) for a number of players in the space.