Hi Ata,
It looks like the guest paid column is currently set to zero percent, this is important as the system calculates how much can be remitted via the following:
Lesser of Owner Amount x Guest Paid % or In Period %
in this case since views the guest paid amount as zero, it's resulting in a total can remit value of zero. Taking a look at that booking on the transactions tab, are the payments marked as deposited? I would hazard an educated guess that they may not be.
If that is correct then you select to include bookings that are marked as undeposited during the statement generation process:
Of course if the deposit should be marked as deposited, you can manually mark it as such by clicking into the transactions tab of the booking and select he payment. There should be a "Mark as deposited" option present if it hasn't yet been.
In any case if you're still having issues, please feel free to reach out to our helpdesk with more details (I see you note you have I'll try to find that here in a second) and we can discuss this more in depth.
~Caleb
