Security Deposits

Hello! We have just run into an issue involving security deposits. We are trying to pay our owners, but the numbers aren’t matching because we have the security deposits under surcharges. We don’t like the idea of using a card for a security deposit hold, is there anyway to do the security deposits with a bank transfer that’s not in the surcharge section?

Thank you!

Since OwnerRez does not integrate with bank transfers, it is not possible for this to be handled automatically.

Of course, you can manually do anything you like, by entering and removing charges and offline transactions, so if you wanted to do it that way it's certainly possible.  There's just no way for OwnerRez to handle it automatically for you, as it can with credit cards.

We are trying to do owner statements and payouts and it's calculating the security deposit in the statement as something the owner gets. Is there a possible solution?

Thanks

Agent@AlaskaTravelers

That sounds like you're doing a Refundable Damage Deposit-style surcharge, and, you may need to adjust your settings in the Surcharge.

Please write in to the Helpdesk with a specific example, and we can tell you exactly what setting needs to be changed.

Perfect! Thank you Ken that fixed it!