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We're supporting Schlage Encode locks directly. We hit some roadblocks with a direct Yale integration, and, for now, will still only be supporting them through services like Remote Lock.
If you are…
(Posted Oct 23, 2023 1:26 PM)
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Oct 23, 2023 1:26 PM |
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Hi Katie:
I found your help desk ticket from Tuesday and reached out.
(Posted Oct 12, 2023 5:19 PM)
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Oct 12, 2023 5:19 PM |
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I checked with PriceLabs, who mentioned that they do not send LOS (length of stay) pricing to OwnerRez; however PriceLabs does offer a orphan premium option you might use to add on a 1 night stay. Th…
(Posted Oct 12, 2023 2:19 PM)
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Oct 12, 2023 2:19 PM |
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Hi Holly:
Assuming you are API-connected to Vrbo, the detailed answer depends, in part, on whether you are Instant Book or Request to Book. I read your question about the inquiry/quote to mean you…
(Posted Oct 11, 2023 11:32 PM)
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Oct 11, 2023 11:32 PM |
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Hi Tarki:
Thanks for raising this issue. Our engineers have spotted the problem & are in discussion with Airbnb to remedy it in the next few days.
(Posted Oct 9, 2023 9:21 PM)
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Oct 9, 2023 9:21 PM |
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Can you write in to our Helpdesk (https://www.ownerrez.com/contact/us) and include some specifics as to whether you want this to be direct or which channels & your screenshots?
(Posted Sep 28, 2023 4:03 PM)
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Sep 28, 2023 4:03 PM |
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Hi Maged:
For Airbnb, you should be able to roll surcharges into rent.
For Vrbo , if you mark the surcharge as "categorize as a rent. line item"
https://uc.orez.io/w/files/c93b9f5b083f464dacc1a…
(Posted Sep 28, 2023 12:03 PM)
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Sep 28, 2023 12:03 PM |
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If a guest is booking direct, you can change the rules for the security deposit for that booking and skip the deposit.
Depending on your payment processor, you could select a security deposit hold…
(Posted Sep 28, 2023 11:44 AM)
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Sep 28, 2023 11:44 AM |
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You can see a video about integrating with Houfy here:
https://www.ownerrez.com/support/articles/channel-management-api-integrations-houfy-setup-connecting
Houfy is mainly self-directed and se…
(Posted Sep 18, 2023 12:06 PM)
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Sep 18, 2023 12:06 PM |
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If you are API integrated, then go to:
Settings > API > Vrbo > Change and scroll down. You'll see a place to adjust either just rent or rent & surcharges.
(Posted Sep 14, 2023 9:43 AM)
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Sep 14, 2023 9:43 AM |
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Great to hear, Patricia! Thanks for the update.
(Posted Sep 14, 2023 9:40 AM)
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Sep 14, 2023 9:40 AM |
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Can you write in to HelpDesk@OwnerRez.com (mailto:HelpDesk@OwnerRez.com) and we will look into the specific settings on your account?
(Posted Sep 5, 2023 3:06 PM)
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Sep 5, 2023 3:06 PM |
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Hi Pam:
That is an issue, what with the increased popularity of dynamic pricing. We are working on some future solutions. For the moment, for an Airbnb booking you can see that breakdown in the ho…
(Posted Sep 4, 2023 10:26 PM)
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Sep 4, 2023 10:26 PM |
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You can create custom fields to require the guests to initial chosen items in your RA:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
(Posted Aug 21, 2023 12:35 AM)
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Aug 21, 2023 12:35 AM |
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If any activity ever occurred- bookings, inquiries, quotes, OwnerRez recommends disabling, not deleting that property.
You'd need to have no future bookings, including blocks, on the system to dis…
(Posted Aug 19, 2023 1:42 PM)
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Aug 19, 2023 1:42 PM |
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Scott- try scrolling down on that city menu,, at the very bottom is "other" but it does not always default to be easy to scroll that far.
(Posted Aug 18, 2023 9:35 PM)
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Aug 18, 2023 9:35 PM |
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I was told this email is to be used for hosts:
Homes@Hopper.com
(Posted Aug 18, 2023 2:14 PM)
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Aug 18, 2023 2:14 PM |
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Hi Catharine:
You can create a new mid-term rental agreement, either a template with field codes for many of them, or a one off special agreement for one guest.
You'd also want to review your m…
(Posted Aug 13, 2023 10:26 PM)
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Aug 13, 2023 10:26 PM |
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You can allow RemoteLock to generate the code any time. Do not set up remote lock to send the code to guests. Instead set up a template & trigger on OwnerRez, using whatever criteria you need, to all…
(Posted Jul 27, 2023 10:07 PM)
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Jul 27, 2023 10:07 PM |
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Airbnb fixed the Custom Promotions for API connected hosts!
If you run into any issues, take a video (Loom is a free option) of your attempts on Airbnb & send it to Help@OwnerReservations.com (ma…
(Posted Jul 21, 2023 2:58 PM)
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Jul 21, 2023 2:58 PM |
