It is inevitable to have guests complain about the deposit so we wanted to give an exemption for those guests who has more than 5 5-star reviews.
This would be great! I currently pay my payment processor every time a deposit is collected/returned even though there's no net gain. This adds up if you have a lot of short term stays. I'd be happy to waive the deposit for guests w/ good track record.
If a guest is booking direct, you can change the rules for the security deposit for that booking and skip the deposit.
Depending on your payment processor, you could select a security deposit hold rather than a refundable damage deposit and only pay fees if you actually collect against the deposit. This is not an option for Lynnbrook Group.