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I feel your pain! Now, whenever I get a cancel request from a VRBO guest, I always redirect the guest to VRBO customer support. VRBO then sends me a request, stating I will not be penalized for aa gu…
(Posted Aug 6, 2024 12:15 PM)
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Aug 6, 2024 12:15 PM |
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Yes, all of us would be experiencing these same issues. BDC is going the way of Airbnb in not allowing us to directly interact with guests except for their platform. This is a huge problem as we cann…
(Posted Oct 25, 2023 4:22 PM)
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Oct 25, 2023 4:22 PM |
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I was told by my rep that payment is sent on day of guest arrival. But this conflicts with OwnerRez saying we need to request payment!!!
(Posted Oct 25, 2023 4:16 PM)
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Oct 25, 2023 4:16 PM |
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BDC is actively discouraging property managers from taking guest credit cards. They want us to use their payment systems, similar to Airbnb. BUT, they have no viable way of allowing us to take extra …
(Posted Oct 25, 2023 4:13 PM)
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Oct 25, 2023 4:13 PM |
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I am on the point of dropping BDC until OwnerRez has a full API connection. This limited connection does nothing for me personally:
1. I have to create a convoluted 95% listing in BDC anyway. The…
(Posted Oct 25, 2023 4:00 PM)
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Oct 25, 2023 4:00 PM |
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I understand things happen, BUT....
1. Will your staff be able to track "lost reservation data" and insert back into correct places
2. Was credit card data breached, along with telephone numb…
(Posted Dec 27, 2022 10:52 AM)
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Dec 27, 2022 10:52 AM |
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Hi
I've only just started to use OwnerRez and restricting check in check out on major travel days was my first priority. So it was disappointing that OwnerRez does not have this feature, especial…
(Posted Aug 28, 2022 3:48 PM)
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Aug 28, 2022 3:48 PM |
