Challenged with the booking.com platform. Does anyone know if booking.com's final payment works the same way as AirBnB (i.e. its released the day the guest arrives)?
Booking.com's payment system is vastly more complex with far more possible options, depending on your location, length in business, and many other factors. You should speak with Booking,com tech support about the details and options available, and if necessary, reach out to our Helpdesk for assistance in getting the most satisfactory available configuration. Note that this may take time, and potentially some trial-and-error.
I opened a ticket with OwnerRez. Booking.com said I need to push the final payment request manually.
I was told by my rep that payment is sent on day of guest arrival. But this conflicts with OwnerRez saying we need to request payment!!!
Booking.com (BDC) does have one payment option requiring the host to collect "at arrival." This is based on a hotel model and does not work for the majority of short-term rentals. It is even possible to have some listings receive credit card details whilst others require payment at arrival in the same account.
This is a BDC determination and not related to API.
Just to spread some hope here - we are actively working with Booking.com to develop a vastly improved method of connecting and configuring your account, which we believe will resolve many of these concerns. No specific details or ETA yet, but we anticipate you'll start seeing the first round of improvements in the near future, with many more to come.
That’s good news the are by far the hardest channel partner to integrate with in OwnerRez…..