Booking.com Problem.

Hi

For the first time I've got a problem with the credit card info on Booking.com. A booking came in today and the guest has followed it up with a message. "There is an error on the security deposit submission. All my details are correct and have been validated twice in my banking app." Under card in the booking info I see "Card Status Card received, but authorization failed". Normally I would just give them a call tomorrow to sort it out but I also got this message today from booking.com.

"Maintenance to our Finance System

Dear Partner,

We’re writing to inform you that we're performing maintenance to our finance system on 1 - 11 July 2023, as part of our ongoing efforts to enhance the products and services we provide you. During this period some of our financial services will be impacted."

Is this just a coincidence or has this cased the API to have a wobble? Anyone else seen this?

Thanks

First for us - please write in to the Helpdesk identifying the booking and with whatever information you have regarding the problem, so we can investigate.

BDC is actively discouraging property managers from taking guest credit cards. They want us to use their payment systems, similar to Airbnb. BUT, they have no viable way of allowing us to take extra payments for pool heat, mid stay clean, etc. Very disappointed with booking.com

If Booking.com (BDC) puts you on payments by Booking, where they collect and pay you at arrival, you should still be able to request a credit card from your guest for security deposit reasons. With that card on file, you can (with the guest's OK) run the payment for add on services.