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Hi James,
We strongly recommend disabling properties in OwnerRez, but not deleting. Disabling means that you'll no longer incur a monthly fee for that listing, but it still exists in the backgrou…
(Posted Nov 17, 2023 3:34 PM)
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Nov 17, 2023 3:34 PM |
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Is there a projected release date? by Tony L (/forums/users/347396125) – Oct 21, 2023 3:04 AM (UTC)
Hi Tony,
We're unable to provide an ETA, but it shouldn't be too much longer now! Testing…
(Posted Oct 21, 2023 7:55 AM)
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Oct 21, 2023 7:55 AM |
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But can we maybe categorize it as something else to trick the system? I tried with a few categories but it didn’t without. Maybe if we just don’t call it “cleaning fee”? by Maged B (/forums/users/34…
(Posted Oct 17, 2023 9:49 AM)
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Oct 17, 2023 9:49 AM |
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A Custom Field Definition (https://app.ownerrez.com/settings/fielddefinitions) can be added to the Point of Contact form as a required entry. The responses would be stored in the "Custom Fields" ta…
(Posted Oct 14, 2023 9:05 PM)
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Oct 14, 2023 9:05 PM |
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This is true, Airbnb now supports Short Stay Cleaning fees. This can be configured in OwnerRez! Here's how:
* For the regular cleaning surcharge, set up the per-stay surcharge with a Booking Cri…
(Posted Oct 14, 2023 8:57 PM)
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Oct 14, 2023 8:57 PM |
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We used to push those registration numbers through the API, but Airbnb and Vrbo no longer accept that information from us, so it has been removed from the feed.
In order to get your registration …
(Posted Oct 12, 2023 4:48 PM)
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Oct 12, 2023 4:48 PM |
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Can you do this for AirBnb? by Katie Reuben (/forums/users/347438788) – Oct 11, 2023 4:04 PM (UTC)
Yes! We have a support article that can walk you through how to set that up for yourself - htt…
(Posted Oct 11, 2023 12:18 PM)
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Oct 11, 2023 12:18 PM |
General Help and Questions » Kwikset Halo
We also offer a Manual Lock integration. I'm not sure if this would be a suitable fit for you, but you can explore that option here:
https://www.ownerrez.com/support/articles/integration-manual-d…
(Posted Oct 9, 2023 10:54 AM)
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Oct 9, 2023 10:54 AM |
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Hi Matthew,
Yes! We have Field Codes that can be inserted into your Templates that populate with property-specific content.
You can read more about creating custom email Templates here (all T…
(Posted Oct 9, 2023 9:59 AM)
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Oct 9, 2023 9:59 AM |
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Hi Jessie,
Take a look at that booking now. I gave it a nudge from this end to update the transaction records.
If anything still looks amiss, please write to us at the helpdesk so we can have…
(Posted Oct 9, 2023 9:44 AM)
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Oct 9, 2023 9:44 AM |
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Hi Sheri!
We offer the ability to create Custom Field Definitions so that you can obtain that additional information on the Point of Contact form.
You can read more about Custom Fields here -…
(Posted Oct 6, 2023 2:34 PM)
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Oct 6, 2023 2:34 PM |
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I know that we can easily ask guests through the airbnb messenger for emails but now we have an additional step to grab that email and enter it in ownerrez. It would be AWESOME if Owner Rez could pr…
(Posted Oct 6, 2023 11:09 AM)
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Oct 6, 2023 11:09 AM |
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Hi Catharine,
In order to use OwnerRez to automatically send messages to guests, you will need to be using our Airbnb API connection, and configure your messages as channel templates.
Note th…
(Posted Oct 6, 2023 9:15 AM)
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Oct 6, 2023 9:15 AM |
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Hi Luke,
I'd like to send you some account-specific screenshots. Could you write in to us at the helpdesk (help@ownerrez.com) with the subject line "DAMAGE PROTECTION ON/OFF" and a brief descript…
(Posted Oct 4, 2023 7:56 AM)
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Oct 4, 2023 7:56 AM |
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Why am I no longer getting requests & seeing my bookings from VRBO? by Toni T (/forums/users/347426712) – Oct 3, 2023 4:24 PM (UTC)
Hi Toni,
Please write to us at the helpdesk (help@ownerre…
(Posted Oct 3, 2023 1:48 PM)
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Oct 3, 2023 1:48 PM |
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For all 3 of my properties, the Changeover Restriction is set to "no restriction" but on the Airbnb platform, it is requiring one day on each side of a reservation. Airbnb will not allow me to chang…
(Posted Oct 3, 2023 9:00 AM)
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Oct 3, 2023 9:00 AM |
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can someone help me know what is the field code for "platfform", this is my template
Hi {CFIRST},
It was a pleasure hosting you in {PDISPNAME}. We will certainly be leaving you a …
(Posted Oct 3, 2023 8:47 AM)
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Oct 3, 2023 8:47 AM |
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Hi Luke,
It sounds like you may already have Damage Protection disabled. If you navigate to Settings > Damage Protection (https://app.ownerrez.com/settings/damageprotection) , do you see the but…
(Posted Oct 3, 2023 8:28 AM)
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Oct 3, 2023 8:28 AM |
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Hi Larry,
You can import the default OwnerRez iCal exports for each property to your personal calendar, or create custom iCal links for each property!
Here's where you can find the default e…
(Posted Oct 2, 2023 2:12 PM)
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Oct 2, 2023 2:12 PM |
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Hi Maged,
That setting is neither her nor there, really, when you're rolling those Surcharges into a single line item. You can leave it checked, and it won't impact the end goal here.
What th…
(Posted Oct 2, 2023 1:54 PM)
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Oct 2, 2023 1:54 PM |
