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Hi,
I'm not fully sure I understand the context of what system or part of OwnerRez you're referring to by "Commission Detail", for an accurate response I'd recommend emailing our helpdesk at Hel…
(Posted Jul 24, 2023 9:40 PM)
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Jul 24, 2023 9:40 PM |
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Hi Dan,
(1). Generally for a Surcharge or discount to have commission applied you would need to navigate to that specific items configuration page and ensure that the commission setting is set to…
(Posted Jul 16, 2023 10:11 PM)
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Jul 16, 2023 10:11 PM |
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Hi Pat,
If you navigate via Settings > Hosted Website > Website in Question > Home > Change settings for Availability/Property Search Widget. You'll find several options for how those rates are d…
(Posted Jun 24, 2023 3:35 PM)
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Jun 24, 2023 3:35 PM |
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[This topic has been closed as a duplicate of another topic ( Unified inbox feature similar to Lodgify (/forums/requests/inbox-feature-similar-to-lodgify) )]
(Posted Jun 5, 2023 2:38 PM)
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Jun 5, 2023 2:38 PM |
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[Another topic was closed as a duplicate of this topic ( Ability to log emails in OwnerRez by including a unique BCC email (/forums/requests/ability-to-log-emails-in-ownerrez-by-including-a-unique-…
(Posted Jun 5, 2023 2:38 PM)
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Jun 5, 2023 2:38 PM |
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Thank you for the additional information!
I wanted to reach out and add a little more to this discussion, I would also recommend reaching out to PriceLabs and showing your interest for them to in…
(Posted Jun 2, 2023 3:03 PM)
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Jun 2, 2023 3:03 PM |
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At this time, It is still planned though we can't provide any ETA.
(Posted May 31, 2023 10:24 PM)
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May 31, 2023 10:24 PM |
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Generally seasons are meant to apply across many different properties, while spot rates are designed to be finely tuned for specific properties at exact times.
Can I ask you to elaborate exactly …
(Posted May 31, 2023 3:03 PM)
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May 31, 2023 3:03 PM |
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I believe what Paul W was referring to only works for specifically OwnerRez Hosted websites, not widgets on third party sites. Do you have an OwnerRez Hosted website? If so I'd recommend emailing in …
(Posted May 30, 2023 6:12 PM)
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May 30, 2023 6:12 PM |
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Generally we recommend defining specific property rules not found else where within House Rules via the API configuration Settings > API Integrations > Airbnb > Change > House rules field.
I want…
(Posted May 25, 2023 2:18 PM)
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May 25, 2023 2:18 PM |
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Hi Steve,
Files that are uploaded manually by yourself to your account are able to generate a public link and send to guests via templates. We have a small guide on that process here - https://ww…
(Posted May 22, 2023 10:54 AM)
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May 22, 2023 10:54 AM |
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Hi John, to change those settings Chris shows in his screenshot you'll want to navigate via PM > Owners > Owner In Question > Change > Settings. Once you've changed that default for the owner, then y…
(Posted May 22, 2023 10:31 AM)
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May 22, 2023 10:31 AM |
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This is doable via CSS, if you navigate via Settings > Hosted Websites > Website in Question > Theme & Layout > CSS you can either paste code provided to you or your own in this section to modify man…
(Posted May 18, 2023 1:22 PM)
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May 18, 2023 1:22 PM |
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It may be worthwhile reading through this article if you haven't already:
https://www.ownerrez.com/support/articles/bookings-display-for-cleaners#portal-access
Here's a key excerpt from that …
(Posted May 17, 2023 3:37 PM)
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May 17, 2023 3:37 PM |
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Hello,
You have the ability to upload your floor plans as PDFs within your Account > Files (https://app.ownerrez.com/account/files) page. This would allow you to grab the public URL for said fi…
(Posted May 11, 2023 5:34 AM)
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May 11, 2023 5:34 AM |
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Hi Alana,
I also wanted to jump in and add some information here for you,
Generally when creating a custom view, or generating a statement the system does provide small descriptions within mo…
(Posted May 10, 2023 1:13 PM)
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May 10, 2023 1:13 PM |
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Hi,
For specific issues such as the one you're detailing, I'd recommend emailing into our helpdesk at help@ownerreservations.com (mailto:help@ownerreservations.com) with details such as the rel…
(Posted May 8, 2023 2:06 PM)
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May 8, 2023 2:06 PM |
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A PM lock should prevent any and all changes to the financials of a given booking. This is no exception with channel bridge or the API transaction sync.
(Posted May 8, 2023 12:16 PM)
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May 8, 2023 12:16 PM |
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Hi,
In the past running Channel bridge would be our first recommendation, but as of the week we have a new transaction sync option you can opt into if you'd like. This should automatically handle…
(Posted May 4, 2023 12:50 PM)
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May 4, 2023 12:50 PM |
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Hi Tarki,
We completely agree, the filter option is super powerful!
We have no plans to stop supporting the old ribbon view, it should remain available at least until the old filter option is…
(Posted May 4, 2023 11:56 AM)
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May 4, 2023 11:56 AM |
