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This would normally be set in your Theming area:
https://app.ownerrez.com/settings/theming
If you need more assistance, please write in to the Helpdesk with specifics.
(Posted May 3, 2024 11:28 AM)
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May 3, 2024 11:28 AM |
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The only available option would be to use Limited sync for a specific property, and then control most of the property settings in Airbnb instead of OwnerRez.
https://www.ownerrez.com/support/arti…
(Posted May 3, 2024 10:53 AM)
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May 3, 2024 10:53 AM |
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We're aware of this, and it's documented for work, but not a near-term priority.
(Posted May 3, 2024 10:51 AM)
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May 3, 2024 10:51 AM |
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Yes, the Schlage API does support this capability, and we plan to implement it at some point in the future.
(Posted May 3, 2024 10:31 AM)
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May 3, 2024 10:31 AM |
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If you click "Cancel" on a Booking, you go to a screen with a bunch of options relevant to the cancellation, one of which is this:
https://uc.orez.io/w/files/f296acacabaf4ccca3ed89f276121a91
(Posted May 2, 2024 1:21 PM)
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May 2, 2024 1:21 PM |
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Yes, you can indicate "host or guest" in OwnerRez, and, the API sends that flag to Vrbo.
Note that this isn't dependent on who literally does the cancellation - that is always the host, as the gu…
(Posted May 2, 2024 1:11 PM)
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May 2, 2024 1:11 PM |
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OwnerRez and Vrbo are both aware of the issue regarding request-to-book "cancellations." If you do have a situation where you were penalized for rejecting a request-to-book, please reach out to Vrbo…
(Posted May 2, 2024 10:46 AM)
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May 2, 2024 10:46 AM |
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So far as I am aware, none of the channel APIs offer the ability to set whether a specific surcharge is taxable.
As far as bringing in information accurately, our Booking.com integration is being…
(Posted May 1, 2024 11:30 AM)
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May 1, 2024 11:30 AM |
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No, I'm not aware that using the API has any effect on cancellation penalties.
(Posted Apr 30, 2024 5:24 PM)
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Apr 30, 2024 5:24 PM |
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No worries, happy to help!
(Posted Apr 30, 2024 2:22 PM)
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Apr 30, 2024 2:22 PM |
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You are correct, you cannot turn it off, because it already is off. :-) We don't turn Damage Protection on by default.
(Posted Apr 30, 2024 2:06 PM)
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Apr 30, 2024 2:06 PM |
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You can check the status here:
https://app.ownerrez.com/settings/damageprotection
(Posted Apr 30, 2024 1:55 PM)
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Apr 30, 2024 1:55 PM |
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Here's our support doc on how to do that:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
If you're still having problems, please write in to …
(Posted Apr 30, 2024 11:20 AM)
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Apr 30, 2024 11:20 AM |
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There is some limited ability to control specific data included, but, we do plan on adding more fine-grained permissions over time.
I'm not quite sure I understand the details of your accounting …
(Posted Apr 29, 2024 6:19 PM)
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Apr 29, 2024 6:19 PM |
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Unfortunately, Booking.com does not have a "House Rules" area in the same way that Airbnb and Vrbo do. You could mention it in any of the property description fields, but, at present those are also …
(Posted Apr 29, 2024 11:39 AM)
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Apr 29, 2024 11:39 AM |
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Unfortunately, no, this is not possible, because Vrbo has no custom quote API, nor can you generate OR quotes and send them to Vrbo guests who have not yet booked.
(Posted Apr 27, 2024 12:54 AM)
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Apr 27, 2024 12:54 AM |
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It's on the roadmap for this year, with much work having already been done.
(Posted Apr 26, 2024 4:56 PM)
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Apr 26, 2024 4:56 PM |
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The inbox is undergoing a complete overhaul as part of our "universal inbox" efforts. You'll see major changes over the course of this year, so this specific request is moot within the context of th…
(Posted Apr 26, 2024 4:42 PM)
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Apr 26, 2024 4:42 PM |
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Facebook has some funny caching issues. Here's more information on how to fix that:
https://www.ownerrez.com/support/articles/hosted-facebook-sharing (/support/articles/hosted-facebook-sharing)
(Posted Apr 26, 2024 11:14 AM)
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Apr 26, 2024 11:14 AM |
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This can be a complicated question, and we'd be glad to discuss in more detail via a Helpdesk question, but, the short answer is: for both Airbnb and Vrbo, you need to establish a separate connection…
(Posted Apr 25, 2024 1:44 PM)
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Apr 25, 2024 1:44 PM |
