Leaving Hostaway because of their booking fee?

Photo ID upload?

Ted W
Apr 30, 2024 11:13 AM
Joined Jan, 2024 23 posts

Can someone direct me to where to set it up for the guest to upload their photo ID? I thought I had that all set but it doesn't seem to be working now on our first reservation through OR. Thanks.

Ken T
Apr 30, 2024 11:20 AM
OR Team Member Joined Aug, 2019 1706 posts

Here's our support doc on how to do that:

https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance

If you're still having problems, please write in to our Helpdesk with the example where it didn't work, and we'll take a look.

Ted W
Apr 30, 2024 1:15 PM
Joined Jan, 2024 23 posts

Perfect, that helped me find that I had set it up correctly before . . . but embarrassed to say I couldn't find it.  All set now.  Really appreciate the quick response!