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OwnerRez does not do currency conversions, so, an individual OwnerRez property can only be in one currency.
However, it is possible to create a copy of the property in OwnerRez, and assign a diff…
(Posted Feb 20, 2024 11:06 AM)
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Feb 20, 2024 11:06 AM |
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How do we respond with a quote to VRBO?
As noted above - you cannot. Vrbo API simply does not support that.
(Posted Feb 20, 2024 10:57 AM)
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Feb 20, 2024 10:57 AM |
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Unfortunately, this is a restriction enforced by the lock - the lock simply will not accept the same code used twice at the same time. Unfortunately, you will have to manually configure the code for…
(Posted Feb 20, 2024 10:49 AM)
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Feb 20, 2024 10:49 AM |
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That sounds like you're doing a Refundable Damage Deposit-style surcharge, and, you may need to adjust your settings in the Surcharge.
Please write in to the Helpdesk with a specific example, and…
(Posted Feb 16, 2024 1:46 PM)
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Feb 16, 2024 1:46 PM |
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Since OwnerRez does not integrate with bank transfers, it is not possible for this to be handled automatically.
Of course, you can manually do anything you like, by entering and removing charges …
(Posted Feb 16, 2024 12:10 PM)
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Feb 16, 2024 12:10 PM |
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As noted, you can indeed set the pre-booking message for your entire Airbnb account, but, not per property. I've moved this to the Feature Request area so it can gather votes.
(Posted Feb 16, 2024 12:04 PM)
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Feb 16, 2024 12:04 PM |
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Is it because it it only pull that amount from a booking?
Yes - each rental agreement is populated with data from its specific booking, which can be different, particularly when specific differe…
(Posted Feb 15, 2024 2:27 PM)
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Feb 15, 2024 2:27 PM |
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Please write in to the Helpdesk with this email, including any attachments, so we can examine what Vrbo sent and compare it to your account to determine if there is an issue that needs to be addresse…
(Posted Feb 15, 2024 10:19 AM)
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Feb 15, 2024 10:19 AM |
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Yes, this still works the same way. Please write in to the Helpdesk with a detailed explanation so we can investigate - this function has been pretty stable and reliable for awhile, so we should be …
(Posted Feb 14, 2024 2:39 PM)
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Feb 14, 2024 2:39 PM |
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I'm wondering how much of the issues with property setup and payments is at least partially solved by ownerrez? by Kraig M (/forums/users/347440676) – Feb 14, 2024 2:51 AM (UTC)
That's an excel…
(Posted Feb 13, 2024 10:53 PM)
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Feb 13, 2024 10:53 PM |
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Do you have specific field codes that you think should be able to be available in specific situations and aren't? If so, post them here, and I may be able to answer why they aren't.
(Posted Feb 13, 2024 12:12 PM)
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Feb 13, 2024 12:12 PM |
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The OwnerRez agreement signing system supports e-signing, which is generally legally valid:
https://www.ownerrez.com/support/articles/renter-legal-agreements#legal
It doesn't support wet sign…
(Posted Feb 13, 2024 12:10 PM)
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Feb 13, 2024 12:10 PM |
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You'd normally use the Booking type template, since all such messages will related directly to a specific booking.
The property address is indeed an attribute of each property - but, since by def…
(Posted Feb 13, 2024 10:38 AM)
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Feb 13, 2024 10:38 AM |
General Help and Questions » Queued Message
Please write in to the Helpdesk with a screenshot of the message, and the ORB number of the booking it's on, so we can investigate specifically.
(Posted Feb 13, 2024 10:37 AM)
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Feb 13, 2024 10:37 AM |
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Perhaps a slightly different take on this, but what I really need is a separate email address specifically for inquiries, that is separate from my account email. And I'm not sure if this exists or no…
(Posted Feb 12, 2024 9:45 AM)
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Feb 12, 2024 9:45 AM |
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If you have an Expedia link on your VRBO Channel page in OR, then, yes, this does mean that your property is visible on Expedia.
However, any booking that comes from Expedia, while it is labeled …
(Posted Feb 11, 2024 12:25 PM)
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Feb 11, 2024 12:25 PM |
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Unfortunately, none of the other channels have this capability. In fact, Vrbo doesn't allow same-day bookings at all.
It would however be possible for direct bookings, so, we'll leave this sugge…
(Posted Feb 11, 2024 12:23 PM)
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Feb 11, 2024 12:23 PM |
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Unfortunately, where field codes are not available in messages of certain types, it's because this is not possible, because of the nature of the fields.
Let's consider your specific example - a b…
(Posted Feb 9, 2024 10:20 AM)
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Feb 9, 2024 10:20 AM |
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Please write in to the Helpdesk and send us the Excel sheet with all your reviews in it, we'll take a look.
(Posted Feb 8, 2024 9:59 PM)
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Feb 8, 2024 9:59 PM |
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Is it possible to make sure a security deposit is held before confirming a booking?
Before confirming a booking? No, because security holds expire after awhile, and it could be any length of time…
(Posted Feb 8, 2024 4:24 PM)
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Feb 8, 2024 4:24 PM |
