Leaving Hostaway because of their booking fee?

Security deposit not showing up in contract

Katie R
Feb 15, 2024 2:01 PM
Joined Jan, 2024 4 posts

Hey there OwnerRez. Thank you so much for setting up a wonderful program.

 

I noticed that in my contract, my security deposit is showing up as 0.00. The field code is {BSDAMT}. I checked on the listing under Rules, and we have our security deposit listed at $1500.00 When I hit preview, the amount shows up as 0.00. Am I missing something? Is it because it it only pull that amount from a booking? Also, I imagine that if it's Airbnb, that amount will be zero, as they will not allow Deposits, yes? 

Ken T
Feb 15, 2024 2:27 PM
OR Team Member Joined Aug, 2019 1706 posts

Is it because it it only pull that amount from a booking?

Yes - each rental agreement is populated with data from its specific booking, which can be different, particularly when specific different channels are involved.

I imagine that if it's Airbnb, that amount will be zero

Given your current settings, yes, but...

as they will not allow Deposits, yes? 

In fact they do, if you're using OwnerRez and our Airbnb API connection!  Here's how:

https://www.ownerrez.com/support/articles/security-deposit-holds#airbnb 

 

Amy C
Jun 19, 2024 2:38 PM
Joined Mar, 2024 1 post

Katie, did you ever figure out why your security deposits are showing up as $0.00 in your rental contracts? Mine are doing the same thing and I have security deposits entered for every property.

Caleb M
Jun 20, 2024 8:59 AM
OR Team Member Joined Mar, 2022 174 posts

Hi Amy,

I'd recommend emailing in to our helpdesk via help@OwnerRez.com with example bookings of this occurring so we can take a look at your specific situation together.

~Caleb