Ken T

Joined August 2019
1706 posts
Topic

General Help and Questions » Airbnb Importing property - Errors

No matter what, it shouldn't be crashing.  We'll take a look at your support ticket and get to the bottom of the issue.

(Posted Mar 18, 2024 10:20 PM)

General Help and Questions » Contact info in email footer

You most likely need to make change in your Theming section: https://www.ownerrez.com/support/articles/theming If you need further assistance, please write in to the Helpdesk with full detail…

(Posted Mar 18, 2024 10:19 PM)

Feature Requests » Booking widget by clicking on monthly calendar date

Someone told me you can pare down the booking widget so that the phone/email fields aren't there...I think they meant required.  I wish at the very least you could remove them from showing.  It's lik…

(Posted Mar 18, 2024 12:39 PM)

General Help and Questions » Triggers not being sent?

I tend to think not, but really I'd need to look at the specific case to know for sure.

(Posted Mar 18, 2024 10:27 AM)

General Help and Questions » Triggers not being sent?

We're not aware of any large-scale cause for this, but, there are a great many possible reasons in specific individual cases, some of which are not obvious.  Please write in to the Helpdesk with spec…

(Posted Mar 17, 2024 9:10 PM)

General Help and Questions » Channel Bridge works for 2 of 3 properties on first import

Please write in to the Helpdesk with specific examples, including screenshots.  Also, in this message, please provide a list of your property names and their Vrbo listing numbers.  It sounds from you…

(Posted Mar 17, 2024 9:07 PM)

General Help and Questions » Minimum Stay for Last Minute Bookings -Pricelabs

if I set this up on Pricelabs will that feed through OR Yes, assuming you've connected PriceLabs to your OwnerRez account as explained here: https://www.ownerrez.com/support/articles/pricelab…

(Posted Mar 16, 2024 9:24 PM)

Feature Requests » PM Commission in Period Report

It's not exactly clear what you're looking for - can you explain in more detail, maybe with some specific examples?

(Posted Mar 16, 2024 11:47 AM)

Template/Design Share » Request Guest Contact Info for CRM -NON BOOKING- (Inquires /Other)

A feature request wouldn't help much, I'm afraid. You can already do this with Airbnb. With Vrbo, they don't have an API to allow that - believe me, we've asked.  Hopefully they will add one …

(Posted Mar 15, 2024 11:23 PM)

Template/Design Share » Request Guest Contact Info for CRM -NON BOOKING- (Inquires /Other)

Yes, that's correct, it is not, for several reasons. 1. Its purpose is to complete missing information for a booking, such as, not just the guest's contact information, but potentially their cred…

(Posted Mar 15, 2024 5:50 PM)

Feature Requests » Mobile Messaging

Not quite yet, but it's expected in the near future.

(Posted Mar 15, 2024 12:13 PM)

Feature Requests » Google Vacation Rentals Connectivity Partner

Just looking to ask about PriceLabs and the Google Price Accuracy Policy before going through the setup if it won't work. I did read the policy carefully.  Will the prices "push" from OwnerRez or do …

(Posted Mar 15, 2024 10:47 AM)

Feature Requests » Block bad guest

We have confirmed that Airbnb's API integration includes no support for this feature, so, it is not possible for us to make use of it.

(Posted Mar 14, 2024 10:24 AM)

General Help and Questions » Channel Bridge

Hmm.  We're looking into this, and may reach out to you directly.

(Posted Mar 13, 2024 3:42 PM)

Feature Requests » Block bad guest

Unfortunately, this isn't really possible. IP addresses are commonly shared and reassigned regularly, so that, while it is indeed technically possible to block a particular IP address, it wouldn'…

(Posted Mar 11, 2024 11:03 AM)

General Help and Questions » Holiday Rates

It seems that most folks are just creating a season for the specific holiday period - is that the preferred way and if so, why have the holidays functionality. by Liz F (/forums/users/347445743) – …

(Posted Mar 11, 2024 10:43 AM)

General Help and Questions » Airbnb Additional Guests - Multiple Scenarios

This definitely won't work with Airbnb.  You can do it for direct bookings though, and I think perhaps for Vrbo, though I'm not completely sure.

(Posted Mar 9, 2024 8:14 PM)

General Help and Questions » My client is freaking out because of this, help

My PM/co-host primarily uses Hospitable. Can we both be connected to Airbnb and she can reply as herself through Airbnb by Erin O (/forums/users/347440503) – Mar 8, 2024 11:57 PM (UTC) No, unfo…

(Posted Mar 8, 2024 11:20 PM)

General Help and Questions » Communication History?

When was that booking made?  I bet it was several months ago.  Remember, our integration with Booking.com internal messaging is fairly new, and, my understanding is that older bookings don't connect …

(Posted Mar 8, 2024 5:56 PM)

General Help and Questions » Communication History?

Yes, that's correct!

(Posted Mar 8, 2024 5:48 PM)