Leaving Hostaway because of their booking fee?

Request Guest Contact Info for CRM -NON BOOKING- (Inquires /Other)

RSP Manager
Mar 15, 2024 5:30 PM
Joined Feb, 2024 6 posts

I need a link that I can provide in a template when somebody makes an inquiry or at any time I would like to collect guest information. 

That way once the information is collected, I will be able to send quotes to the Guest.  


{BUFIXUP} seems to only apply to bookings, it does not appear to be usable for inquiries to collect CRM information.


Ken T
Mar 15, 2024 5:50 PM
OR Team Member Joined Aug, 2019 1706 posts

Yes, that's correct, it is not, for several reasons.

1. Its purpose is to complete missing information for a booking, such as, not just the guest's contact information, but potentially their credit card, offering travel insurance, etc.  These aren't appropriate at the inquiry phase.

2. For direct-book inquiries, contact information is gathered when the inquiry is made, so we already have it.  For channel inquiries, contact information is not provided by the channel, and intentionally so - they don't want you to have it.  For the same reason, they block all links and identifiable information, so it would not be possible for a link of any kind to be sent to a potential guest who is merely inquiring.  Thus, having such a link would serve no purpose - it couldn't be used anywhere it would otherwise be needed.

RSP Manager
Mar 15, 2024 5:58 PM
Joined Feb, 2024 6 posts

Sounds good ken,

It sounds like what we need is a feature request in order to be able to send quotes to channels (and edit the charges).

Ken T
Mar 15, 2024 11:23 PM
OR Team Member Joined Aug, 2019 1706 posts

A feature request wouldn't help much, I'm afraid.

You can already do this with Airbnb.

With Vrbo, they don't have an API to allow that - believe me, we've asked.  Hopefully they will add one at some point, in which case, rest assured we'll implement it promptly all on our own.