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Hi, I just sent in a support request and I did not get an autoresponse saying that the request had been received. Should I assume that the request was not received and that I should send it again (I…
(Posted Apr 8, 2024 11:10 AM)
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Apr 8, 2024 11:10 AM |
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[This topic has been closed as a duplicate of another topic ( Same Day Bookings with Time Cut Off (/forums/requests/same-day-bookings-with-time-cut-off) )]
(Posted Apr 8, 2024 9:47 AM)
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Apr 8, 2024 9:47 AM |
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[Another topic was closed as a duplicate of this topic ( Same day booking cut off time? (/forums/requests/same-day-booking-cut-off-time) )]
(Posted Apr 8, 2024 9:47 AM)
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Apr 8, 2024 9:47 AM |
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At this point, please write in to the Helpdesk for further assistance, because we can't post specific details about your account here in the public forum for the world to see. If you can provide scr…
(Posted Apr 8, 2024 9:46 AM)
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Apr 8, 2024 9:46 AM |
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OwnerRez is only able to push rates to Airbnb and Vrbo via an API connection, which I see you have not yet established. That's the solution for this problem:
https://www.ownerrez.com/support/art…
(Posted Apr 7, 2024 4:48 PM)
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Apr 7, 2024 4:48 PM |
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As mentioned above, unfortunately Vrbo does not support this feature via their API that we use to connect with them, so this is not possible.
(Posted Apr 7, 2024 12:47 PM)
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Apr 7, 2024 12:47 PM |
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Unfortunately, no, at present Airbnb is the only channel that supports a specific time cutoff for same-day bookings.
(Posted Apr 6, 2024 8:39 PM)
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Apr 6, 2024 8:39 PM |
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We do as well, Ken is it possible to book a walkthrough meeting with you? You are always so good at answering our questions, and explaining them in a way we understand. Thank you! by ATA (/forums/us…
(Posted Apr 5, 2024 9:49 PM)
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Apr 5, 2024 9:49 PM |
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In that case, collecting payments directly from the guest would be a violation of Vrbo TOS - you'd need to work through Vrbo to handle that.
(Posted Apr 5, 2024 11:55 AM)
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Apr 5, 2024 11:55 AM |
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the guest is seeing a note about paying a security deposit and then payment information after clicking the link in the "Sign the Rental Agreement" email, which is confusing because they have already …
(Posted Apr 4, 2024 8:44 PM)
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Apr 4, 2024 8:44 PM |
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There are several different aspects to answering this question.
Strictly speaking, it is not possible to "send a request for a payment invoice through OwnerRez", in the sense of sending a guest a…
(Posted Apr 4, 2024 7:23 PM)
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Apr 4, 2024 7:23 PM |
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No, no app is planned. However, upcoming app-like notifications are discussed in this engineering webinar:
https://www.ownerrez.com/webinar-under-the-hood-4-3-2024?autoplay
So that should ho…
(Posted Apr 4, 2024 10:51 AM)
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Apr 4, 2024 10:51 AM |
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Yes, the upcoming app-like notifications are discussed in this engineering webinar:
https://www.ownerrez.com/webinar-under-the-hood-4-3-2024?autoplay
So that should hopefully take care of tha…
(Posted Apr 3, 2024 5:58 PM)
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Apr 3, 2024 5:58 PM |
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Since every part of the OwnerRez interface uses responsive design, no standalone app is necessary - you can use all OwnerRez services in your mobile phone browser.
There are a handful of screens …
(Posted Apr 3, 2024 2:15 PM)
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Apr 3, 2024 2:15 PM |
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Here is a very general example:
https://www.ownerrez.com/support/articles/review-request
As to when you should send out the request, that's up to you - you may get different or better results…
(Posted Apr 2, 2024 9:10 PM)
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Apr 2, 2024 9:10 PM |
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Sending emails, and sending messages via the Vrbo internal messaging system, are two completely different systems that do not connect. They even have different capabilities, such that many common em…
(Posted Apr 2, 2024 9:09 PM)
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Apr 2, 2024 9:09 PM |
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As noted above, there is already a feature request for this:
https://www.ownerrez.com/forums/requests/include-a-dropdown-to-include-deactivated-properties-when-running-historical-reports (/forums…
(Posted Apr 2, 2024 12:32 PM)
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Apr 2, 2024 12:32 PM |
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[This topic has been closed as a duplicate of another topic ( Different Minimum Nights Rule for Different Channels (/forums/requests/different-minimum-nights-rule-for-different-channels) )]
(Posted Apr 2, 2024 9:55 AM)
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Apr 2, 2024 9:55 AM |
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[Another topic was closed as a duplicate of this topic ( Channel-specific Minimum Night Restrictions (/forums/requests/channelspecific-minimum-night-restrictions) )]
(Posted Apr 2, 2024 9:55 AM)
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Apr 2, 2024 9:55 AM |
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With Booking.com, at the moment you have to set up the cleaning fee in Booking.com itself - it doesn't get pushed in from OwnerRez the way the other APIs do:
https://www.ownerrez.com/support/arti…
(Posted Apr 1, 2024 1:30 PM)
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Apr 1, 2024 1:30 PM |
