Ownerrez in not importing prices and nightly minimum to my booking platform

Fatma S
Apr 7, 2024 1:41 PM
Joined Feb, 2024 12 posts

Good afternoon. 
I integrated Ownerrez with pricelabs, I tested it through “rate checker” and it seems like prices are synced between Ownerrez and pricelabs, I deactivated pricelabs minimum stay feature to allow Ownerrez to control it 
However, neither prices, nor the new seasonal nightly minimum that I set in Ownerrez is actually being reflected on my calendars on Vrbo and Airbnb 
Can someone help me?

Thanks 

Ken T
Apr 7, 2024 4:48 PM
Joined Aug, 2019 1706 posts

OwnerRez is only able to push rates to Airbnb and Vrbo via an API connection, which I see you have not yet established.  That's the solution for this problem:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-setup-connecting

https://www.ownerrez.com/support/articles/channel-management-api-integrations-vrbo-setup-connecting

However, I see that you have a Jumpstart call scheduled with our staff.  If you don't feel comfortable proceeding with the API connection on your own, your Jumpstart agent would be glad to walk you through the steps.

Fatma S
Apr 7, 2024 11:58 PM
Joined Feb, 2024 12 posts

Thanks much 

I did connect API to Airbnb, and I need some help

 

1. prices still didn’t sync 

2. I set seasonal nightly minimum of 3 days by default for May through October, however the calendar on Airbnb still allows 2 nights min on weekdays and 3 one weekends

3. I opted in for the feature that prevents orphan nights, however, I don’t like the message that says “host is not available to check you out on that day” I would rather have a message in minimum night is 5 for example, any way to change that message?

thanks 

Ken T
Apr 8, 2024 9:46 AM
Joined Aug, 2019 1706 posts

At this point, please write in to the Helpdesk for further assistance, because we can't post specific details about your account here in the public forum for the world to see.  If you can provide screenshots with specific examples of the problem, that will make investigation quicker.