Hi! I was wondering if it was possible to change the landing page after a guest clicks the link in the email that requests signing of a rental agreement when the guest has booked via VRBO. Right now, the guest is seeing a note about paying a security deposit and then payment information after clicking the link in the "Sign the Rental Agreement" email, which is confusing because they have already paid via VRBO and the security deposit is covered there. I was hoping to streamline that landing page so that my channel guests do not see information that does not apply to them.
the guest is seeing a note about paying a security deposit and then payment information after clicking the link in the "Sign the Rental Agreement" email, which is confusing because they have already paid via VRBO and the security deposit is covered there.
Something is off here - Vrbo guests should not be being asked for a security deposit credit card. If this is a platform booking where Vrbo is collecting payments, you are not allowed to take the guest's card yourself for a security deposit. If you are using the Vrbo API and doing your own payment processing, then Vrbo passes the guest's card information to OwnerRez automatically, so it is available for payments as well as security deposits and there is no need for the guest to provide it again.
Can you write in to the Helpdesk with the specific booking where this occurred, so we can investigate?
