Feature Requests

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If you use the QuickBooks integration feature, like we do, OwnerRez will put your payments into QuickBooks automatically (as they go up and down). That's a big deal for us. It'll be a cold day in hell when VRBO syncs with QB or does anything else that is, you know, useful.

Do you have VRBO payments? if so, why enter VRBO bookings into ownerrez? You can just import the booking and populate phone/email address of the customer. You payments amounts will be 0 in ownerrez as they are handled in VRBO. That way you can use ownerrez templates for your emails, but payments (and fee) is still handled by VRBO.

Cool stuff.
It would be great if you had a special way to deal with the ridiculous VRBO/HA service fee as it would always be removed from what we actually get out of the down payment.
Thanks for the hard work you guys do.

@Sid: Funny you should mention this. We're right at the tail end of optional surcharges - should be out (as a v1) in a couple days. That will let you report against surcharges in your booking charges and also let guests optionally select things to add-on during quote acceptance. v2 is going to split out Add-Ons as a separate thing, split out Discounts too. So you'll be able to report against those things in your charges.

I currently manually create most of my bookings in OwnerRez because they come from VRBO. When dealing with the charges, I always have to subtract the VRBO service fee from the down payment (their 25% down is not always exactly the same as OwnerRez, sometimes it is off by a penny). It would be great if we could add a line item that is the VRBO service fee that would then be automatically offset by another line.
From there is would be kind of cool to be able to run a report on just how much they are making off of us.
Thanks,
Sid

Thanks for that info, Chris. I do see that it makes more sense to have a rate table.

I would still rather like rate table widget. That way I can post cleaning fee, tax rate etc as a separate line below the table. But it will give people idea of what rates are by season. Those who charge for extra people can put a line below saying something like 'rate based on X people, extra people is Y per person per night'

A nightly rate for each day box can be good, depending on the complexity of your rates. Problem is, a lot of folks have things like cleaning fees, per person fees, minimum stays etc. that aren't really represented well on a nightly rate box. That's why we've steered toward a quote generated based on dates rather than hovering on the calendar.

That works for everything, and its really not more effort to get a quote, because you'd have to click on the calendar a few times in the hover model anyway to get a full quote

I have been wanting this feature as well. However, I have also wondered about incorporating the rates into the calendar. I've seen this done on other sites with the nightly rate showing in each day's "box", or the rate appears when you mouse over the day. Maybe there are reasons that this method isn't good? What are your thoughts on this?

Yes this would work! I got an email frpm inquirer why the rates on my rates website page were different (by a few $) from the quoted. That it because I cannot keep up updating them in many places :) rate widget would eliminate that issue.

Yes, that is planned and in the works. Our Hosted Website feature already includes that in the property page. Here's a live example:

http://www.shenrent.com/echo-valley-farms

(Scroll to bottom)

I see there is a rate table appearing under each property, generated from rates and seasons. love it! If it was only possible to export it in a form of a widget! Pllllease.

Perhaps this exists so please inform me if so! I have many guests who are on payment plans and who also pay by check (yes, they and I remain old-fashioned in that regard!). I would love to be able to capture their payment plans, including due dates and amounts due, so I can more easily track it using OwnerRez reports (as these would be fields I could download to Excel).

The only way I see to schedule a payment now is if the guest is paying by credit card AND that credit card info is on file. As noted above, not all my guests pay by credit card and not all use Stripe (I've had several who insist on PayPal because they already have PayPal accounts - so I don't receive their cc info).

Thanks for any insights!

Jackie N.

Awesome! I'm obviously learning new things every day about OwnerRez. Appreciate the quick response and glad to know it's something easy for me to add!

Jackie, you can already do that! Go to Settings > Listing Sites and add a custom listing site (on the right side) for your own website. If you have multiple listing sites, enter them all! Then, everywhere in the system where you track a listing site, select your site. If you have a Book Now/Inquiry widget in your website, make sure that the Listing Site field set to the right one as well so that inquiries and bookings are tracked properly when they're made on your website.

I would really like to see the ability to provide customers with a coupon code that would provide a discount as well.

Thanks

Would love to see you add "Repeat Guest" and "Owner Website" as options for listing site sources. Thanks for considering!

Jackie Noble

Yeah, that's a great idea for the widget. Maybe we have a "simplify charge descriptions" setting there that collapses the rent together and removes the type from the other surcharges.

I'll note that down in our dev list.

Would be great to see the system offer a simpler quote to customer when they fill out the Book Now/Inquiry form.

Simpler i.e. :
Rent: $1000
Cleaning: $75
Tax: $1075
Damage Deposit: $300
Total Due: $1375.00

Instead, they get a dizzying difficult to read quote .. see image: https://goo.gl/7lb254

I understand it's partly due to how I have setup my pricing but other major listing sites seem to be able to simplify quote somehow.

just my .02

Thanks!

Paul

Thanks! Or something like it would be a great plugin for for property managers managing multiple units across multiple channels.

Hey Randy, thanks for the idea. We'll take a look.

Any possibility you could work with these guys asap to get integration with OR?

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I had a brief email exchange with Chris about this a month or so ago.

Having some way to show which property, date, and time you have scheduled for cleaning would be great. The pinned idea would certainly work. One thought is that some of us use more than one cleaner so having the "pin" be able to be customized, like flags in Mac Mail, would be great.

The ability to search for all scheduled cleanings by a specific cleaner would really be helpful.

Thanks so much!

Hi Glenn,

It just occurred to me that nobody ever answered you on this!! I did read it the other day. I understand completely what you're after. We have an "Events" feature on the back burner that we'll release at some point. It's more or less kinda sort what you're looking for. Basically you can add "pinned" events to the calendar that can (optionally) make bookings not be available depending on the event type. This will remind you where events occur and help with booking workflow. You could create housekeeping events for sure.

Hi I am not sure if you take development requests in this forum or not, but I have been thinking about an addition that would make a big difference for me.

Firstly I do have to say that I continue to love OwnerRez. Although a lot of my bookings come though VRBO (trying to slowly change that will my own web pages, etc) I still put every reservation - even manually - onto OwnerRez. I am happy to pay the extra $5/reservation just for the great tools that exist to manage the guest (automated emails, custom fields, good reporting, etc).

One thing that would be an outstanding addition to a booking would be the inclusion of a cleaning date. Yes I know that we can create a custom field and populate it with a cleaning date, but a real date (+time) field attached to the booking would be awesome.

I have done some thinking about this, and the cleaning date could help in driving the availability calendar. I would guess that I am like most hosts who schedule a cleaning after the departure of a guest. Sometimes the cleaners can get in immediately following the guest departure and sometimes it may be a few days later (based on their availability). Obviously if the cleaners cannot get in to clean until a few days later, the property should not be available for bookings and should reflect that in the booking calendar (internally and exposed via ics to other apps).

Perhaps a design could go something like this:

- One the dates tab for a booking, include a date for cleaning, a start time, and a duration
- The start date and time could be defaulted from the checkout time of the booking
- The duration (in hours) could be from a default for the property
- The user could change the date/time/duration as needed. The system will give an error if the cleaning time conflicts with the current booking or if it conflicts with the next downstream booking
- A checkbox beside the cleaning date would allow the user to extend the unavailability of the property to the calculated end time of the cleaning.
- For example if the guest is scheduled to check out on a Tuesday at say 10:00am, but the cleaner cannot clean until say Thursday at 7:00am, then the property would be unavailable (via that booking) until check-in time Thursday afternoon. I suggested a checkbox, because some users may not want to use the functionality

Thoughts?

This would really help eliminate a lot of manual work and manual blocks on my availability calendar. It would also hopefully allow me to send an easy report to my cleaner so that she can ensure her records match with mine.

I know this been discussed before, but several people on "say no to VRBO fee" FB group were discussing ownerrez and also were asking if there is a rate table widget (that can be imbedded in a website).
I thought that this is not that important, because there is a quote/book widget, right? Apparently not so. In absence of rate table widget, I have created manually a rate table and added to my property website page. Well since I have google analytics, I see that people do click on that page a lot, even though they have quote/book widget readily available. Was wondering if this is in the works? Thanks

When I log on to the State web site to file taxes the end of each month,
I need to put the Net amount of sales in the form -- when I do that, the
tax is figured by their data base.

Each month before I log in, I print out from the bank the report of
amount deposited and the reports from the web sites to show amounts sent -
which I compare and reconcile. Then I figure the amount of tax -
deduct that from the total to get the net - which is the amount to
record on the form. Tax is figured - discount deducted for timely reporting,
and I submit payment.

It would be easier for me if the Sales Tax Report had the amount of Sales as well as
the amount of tax due for the month.
Thank you, Mary Jane

A see details slider would work perfectly.

Currently, there's no way to show the the breakdown unless they click forward with Book Now to get the full quote. We have considered before adding a "See Details" link right there that slides down the detail. Sounds like that's what you're looking for.