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I think I asked about this previously, but in case it was part of another discussion I'll add it as a feature request.
It would be super helpful to have a checkbox when setting up a custom field to flag that it must have content.
At the most simple implementation perhaps the existence of a custom field without content could simply be shown as a red number on top of the Bookings menu, similar to what occurs when there are unread inquiries.
Or here's a really simple approach - If the flag is set the field will be filled with content in red such as
"Alert: We have notified the owner that the information they intended to provide here is missing"
By doing this the email sent to the guest will at least have unusual content, and since I always cc myself on guest emails and scan them I'd probably notice and fix the problem.
A stronger implementation would prevent the sending of automated emails if the field is referenced in the email but was empty. Either prevent the sending or alert the owner or both.
I'm thinking of a checkbox in the custom field setup like this: [ ] Must have content for new emails, bookings, etc
I'm already finding after just several weeks of using OR that because I don't have to manually draft emails to send I am paying less attention to the arrival day and lead up to bookings. That's what I want, but there's a risk that I forgot to setup of the keycodes when the booking was created and as it stands now, the emails would be sent without anything in the field. And it's very easy to overlook the absence of content like that.
My only alternative at the moment here is to create a special email that gets sent to a service like ITTT or Zapier on the day after booking and parse the content looking for valid keycodes. And then emails me daily until I fix it. But that's a messy solution and I'd rather hope that OR can provide some kind of safety net instead.
Beat practce would be One form that funnels to both owner Rez and Mailchimp.
It would save us the export import steps.
If you're using MailChimp, you can use their form tool to make a capture form and embed that on the site: https://mailchimp.com/features/custom-forms/
There are many other similar tools if you use other emailing systems.
i came here looking for this too. Not really an issue with guests who have requested a quote etc..however what about visitors and paid traffic that i send to the site..they hang out there and then probably browse and leave. I was hoping there is a solution to capture their emails? is there a way to do it, if not mail chimp? thanks
Chris Hynes said:
We don't have direct integration with MailChimp.Instead, use the Email List report in the Reports section to dump all of the data from OwnerRez and import that into Mailchimp or any other email tool.
I would like this also. :)
Yep, we need to do better on that. The fundamental problem with that is the support content itself, not the search. Our support docs are very limited and only cover a small part of the system. Many many features are not documented. We have a plan in place to work on that over the upcoming months.
Hey Guys,
I'm really really new at vr rental, and to OR. First - the customer service you guys provide is amazing. Thank you. This is way more complicated to set up than one might imagine, and you guys are are easy to flag down and get one on one personal help. Thank you.
To that end, i feel like the 'search' of it all could be updated. As a newbie, i'm constantly getting lost on this sight. there are a ton of rabbit holes to go down, and once i go down one rabbit hole, I can't get back to where I started. If I could search words and phrases, it would make it easier to get around. One example would be 'push rates' or 'push rate'. I read about it, but had a hard time finding it again. Another item that took me forever to locate, was my 'orp' address. which brings me to my 2nd suggestion - updating the profile information...
'Orp address' could also be searchable. Likewise, it could also be located under Profile Information. Anything unique to a person or entity's distinguinshing characteristics should be easily located and Profile Information would be a good place for said items.
Just a couple of thoughts. This website goes deep. Searching it more effectively would go a long way and would alleviate a lot of the hands on you guys do. After reading the recap of what y'all did in 2018, I can tell you're busy. If search were elevated, it would free up your time. Just sayin...
And Thank you for your time. You've spent a lot with me, so far, which I do appreciate. Immensely. Thank you!
We are also interested in this, and would appreciate a heads up once the feature is available.
We just want to be able to offer discount coupons as promos or individually, and then allow bookers to redeem by entering the code in a field when checking out through OR.
I didn’t see this before posting my topic. I just posted that even if we just had a box we could click that we have verified the license would be great.
I have several properties and have just learned how to use this program. I would love if there’s somewhere that I can just click a box that I have verified the drivers license. I have them text or email a copy and if there was one simple click that would make things so much easier.
Chris Hynes said:
You can't trigger it on a file upload currently, but you could create the template and use "Email this guest" and then switch to it. Not quite as automatic, but pretty close.We do have plans to add the option for a photo id requirement, and then it'd be something where you could trigger.
Thank you, Chris. I do have a template that I use to email the guest after they provide their photo ID. I'm glad to hear that a photo ID requirement and trigger is in the works for the future. Looking forward to that feature!
The "send a copy to me" is the closest to a BCC.
You can put multiple email addresses in the TO which gets you basically the same as a CC.
And yep, we're working on additional improvements!
... would be nice if it could be added to the existing email function. I remember reading there are email improvements in the long range plans, but maybe it's not super hard to add this in the meantime.
You can't trigger it on a file upload currently, but you could create the template and use "Email this guest" and then switch to it. Not quite as automatic, but pretty close.
We do have plans to add the option for a photo id requirement, and then it'd be something where you could trigger.
I have cabin guest information that I email after receiving a copy of the guests driver's license. It would be cool to have that email triggered to go out after I upload the photo to their files tab. I'm probably wishing for the moon here...
The booking calendar shows the guest name and number of guests. Would really love to see the channel name as well.
So instead of:
John Doe (8)
Would like to see:
John Doe (8) - AirBNB
Would be nice to automate sending to owners and cleaning staff some of the reports. This implies the automated triggering and attachment of certain reports which would NOT be associated with just a single booking, but instead with a range of bookings.
For cleaning people and myself it would save a lot of time to not have to manually run reports or log into a system, but to instead get periodic emails that aggregate the relevant information.
The existing per-booking automation is nice, but having automated reports would be very powerful and I think would become an important feature that everyone associated with OwnerRez would appreciate... even those folks who don't ever log into the system.
Yep, this is something we plan to overhaul. Later this year we're going to be working on a unified inbox/messaging that pulls in everything from everywhere into OwnerRez and at that point we'll smooth everything together.
Good point, added!
Yep, the multiple payments is in the dev queue. Don't have an ETA yet though.
I think it's rare that anyone would want to receive a copy of their own email. Part of the allure of OR is to streamline communication and eliminate extraneous emails in our inboxes and make the business as automated as possible. Anyone that wanted to see what emails they had previously sent can see it in the booking.
Just used this to import 2 new listings from VRBO - looks like it successfully imported all of the content from VRBO including pictures, what a huge time saver!!
Might want to add this step to https://www.ownerrez.com/support/articles/setup-checklist ...
Multiple payment options?
1/3 at time of lease
1/3 180 days out
balance 90 days out
HA now has 3 payment options but does not support more than 90 days out
Fenwick Vacation said:
It would be great if the view we give house keeper showed list view and included our notes and also number of guests. This would allow me to indicate to cleaner if their was an early check in, playpen needed, or anything extra I needed.
I would love this ability too, some kind of list view for cleaners as well as few custom columns - where they can fill in the cleaning date, cleaning fee, additional fee (sometimes we had to send cleaners out to the cabin for maintenance issues reported during a stay) etc .. and if at the end of month they could generate a PDF invoice for the month and email to me.
Thanks, I am not so concerned about content/photos, mostly rates.
Yes, although there are users who have whined and fussed enough and gotten VRBO to put them in PM mode even with 2 or 3 properties. That's rare though, so don't count on it. For users with less than 5 properties, we're continuing to expand our Channel Bridge options so that you can push/pull content quickly. We just released an Airbnb rate push for that and VRBO rate push will be coming soon. Content (photos, amenities) are coming and some other things.
Paul W said:
Only if we have an API/partner integration with the channel - and we do for several. Our API integration for VRBO is coming out soon. We have a pilot group of users in place that we're starting testing with right now. When that's done, the availability will push to VRBO immediately as soon as bookings occur in OR. That already happens with Booking.com, TripAdvisor and CanadaStays.Only if we have an API/partner integration with the channel - and we do for several. Our API integration for VRBO is coming out soon. We have a pilot group of users in place that we're starting testing with right now. When that's done, the availability will push to VRBO immediately as soon as bookings occur in OR. That already happens with Booking.com, TripAdvisor and CanadaStays.
Paul, is there any way to push reservations to other sites? I added a reservation today thru OR and before it synced with VRBO, I got a reservation request for the dates.
I ended up going to VRBO, cutting my calendar sync link, pasting it again, and clicking 'save.' Did the job, but it would be nice if it could be easier/more automatic.