Feature Requests

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We've decided to leave cleaning scheduling functionality to our housekeeping scheduling partners for the moment:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

This would be amazing, @PacView! Great idea!!

I'd love for the system to auto-assign the date of the cleaning service expenses for the booking checkout date rather than the check-in date (as it currently does). When a stay extends into the following month, it's helpful to have the expense logged in the correct month in which it is paid.

I did not know that it works like this, that It checks all criteria hourly after the time has passed. If it will send it within the hour, then that's great, booking.com situation will be solved.

Exactly. I guess you could just leave the DESCRIPTION page as is and perhaps add it under Channel Rules or under API Integration where, if left blank, DESCRIPTION page entry is used? Not sure, but you guys are good at this.

Oh, OK, you explicitly want to have separate fields for each channel. Gotcha.

Ken: thanks for being so quick, but maybe my request is misunderstood? Or, I am misinterpreting your response (most likely).

I am pretty familiar with the field-difference chart by now (and it is a godsend!). But I am asking for the ability to have a different title, or headline as it were, for different channels. Something like:

AirBNB: Set your dial to RELAX at this cozy log cabin w/hot tub, fire pit, 2 gas fireplaces. It is so secluded that you cannot even SEE another cabin!

Vrbo: Secluded - Hot Tub - Fire Pit - Fast Internet

As it is now, the HEADLINE is mapped to both of these meaning 1 title/headline across all. This is especially valuable since Airbnb allows up to 255 while Vrbo is only 80 (as is the OR website).

So how about a property HEADLINE field (or PROPERTY TITLE) for each channel?

It's not - that's what Airbnb and TA call it. In OwnerRez, that's the Headline field.

There's not a trigger event that covers all of those criteria, but instead you can use a days before arrival trigger.

In your example case, set it up to go out 7 days before arrival with the card on file criteria. Then under options, set it to "try to send a missed trigger up until the booking has arrived".

That will tell the system to check every hour after the due date 7 days before arrival, and don't stop trying to send until the arrival date passes. It will then send the first time the criteria matches after they enter the card on file status.

So it's not going to happen exactly when the guest provides the info, but it will fire within the hour.

Maybe I am sloppy, or maybe because it is 1:30am, but where in OR is "Listing Title"? I think I looked everywhere.

Depending on exactly what you're trying to do, you can sort of accomplish this, because Airbnb uses the various fields differently:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-property-field-differences

I strongly suggest adding this feature.

It has recently come up that having the ability to having unique property titles for each channel would be helpful. Not all channels have the same types of clientele and different text works better/worse on channels.

Yes. Saw that criteria and have been using it, but it will not automatically send the door key when the card info is entered.

Let's say I send the door key at 7th day, I will use the "card on file" criteria to not send it to booking.com customers who does not have a credit card on file. Then I will need a trigger to send it to them when they enter the credit card. I am using the "card on file" criteria to tell them, "We are not sending you the door code until you enter the cc". Then I will have to send it manually as I see that the cc is entered. I am merely trying to automate this with this trigger. Let's say this is a last minute booking at 10pm same day and I am sleeping at that time, they will receive the message that they are not getting the door code by using "card on file" criteria, then they will enter it and I would not know, since I am unavailable and the guest will not be able to receive any door key at that time and will not be able to check-in although they may have entered the cc and now the cc is on file.

There is a "Card On File" criteria for triggers, so you could do the opposite - not send the email if there is no card.

Add the ability on the Booking Screen Search to use the * wildcard when doing a search so you could enter the last 4 digits of a phone number as *1234 and OR would find the bookings that have phone numbers on them that have 1234 in them.

This is a great feature, I want it too

Creating a trigger like this will ensure that a late night booking.com guest will automatically receive all the info as soon as they put a cc in for the security deposit. That way I do not need to manually monitor and possibly miss sending a guest's door code. So unless it is a very hard thing to add, I see lot's of benefit for all the bookings that does not provide a cc card to the host. (Booking.com started working like airbnb and handling all transactions themselves, it is a win win since they also do not cut a 3% comission on cc fees)

True. This only applies to the bookings that you do not charge directly and paid by the channel after the check-in occurs where the channel does not offer damage deposit and leave it to you. In this case it applies to all my booking.com bookings. And they seem to be the ones who require the deposit most. I just had a unit trashed by one of them and there is no way to recover since they neglected my requests to enter security deposit. I am trying to avoid this by only sending them the door code, after they add a cc for for security deposit.

I don't think this would be the right way to go about it - in most cases, the security deposit is scheduled as soon as the booking is made. The only time it would be scheduled later is if the initial payment was made by check.

I am trying to setup a trigger to send door code only if the customer has a security deposit scheduled or have card on file for certain bookings. So as soon as the security deposit is scheduled, the check-in info can be send. Can we add this feature.

We feel it's important to reiterate the house rules in the rental agreement. As there isn't currently a way (that we've found!) to automatically include them, we've had to create a custom field with the house rules for each property to include them that way. However that means that any time we make changes to our rules, we need to update it in not just the house rules section of OR but also in our custom field. It would be so ideal if there was a built-in field for the house rules which we could utilize in email messages, rental agreements, etc. when needed.

I vote for this new feature request as well. Could automate moving my customer information to MailChimp!!

Set default to auto-populate the {BCLEANDATE} with the check-out date. Then the field could be used in msg's to cleaners on new booking, booking change, booking cancellation, etc.

That's very unlikely, because the "Read" indicator is highly unreliable. Many people have their email clients configured in such a way that we don't know they read it. And, often the "Read" indicator is actually triggered by someone's spam filter, and no human being ever saw the email.

Bumping this, I just got another guest who never read any emails and is literally 20 mins from my unit.

Out of curiosity I searched email history for my welcome email and it shows 8 out of 25 never opened. I imagine in some cases that is someone with privacy cranked up, but I'd still love to know. My reaching out with a message of "just checking to be sure you got the email" will generally be viewed as my being conscientious/helpful and *sometimes* will avoid a terrible guest experience of showing up and me being unavailable.

Could a trigger be added for unread status?

I would love to see this as well!

An email tag that can capture the last 4 digits of a bookings phone number into an email. Starting with mobile which then moves to any other contact number. Or the ability to create this tag with your specific requirement (last 5 for example).

Thank you.

+1 this feature would be great - a tag that takes the last 4 digits of guest phone number, shouldn’t be an issue for these guys! :)

It is unlikely we'll be adding more sophistication to our cleaning scheduling soon, if ever, because we integrate with several excellent companies that do a first-class job of housekeeping and maintenance scheduling:

https://www.ownerrez.com/support/articles/housekeeping-service-connections-overview

Granting Portal Access users access to the Stays report makes sense, and likely will come along eventually.