Feature Requests

Sort by

• Newest Reply
• Newest Topic

This would be helpful! There are actually so many columns that are available in other reports that I'd love to see as options here in Owner Statements. Having the ability to truly build our own statement (basically our own custom report) from all available fields would be the most ideal!

@Joe - I've got the cleaning charges set up (both the amounts charged to the guest as well as what is charged to the owner). The challenge lies in running owner statements (in the PM module) as it expenses the cleaning on the date of the guest arrival rather than the departure. For bookings that overlap months, it creates an accounting debacle. I can correct it manually by adjusting the cleaning charge date for each individual booking when this occurs but it would be super helpful to have it always add the expense date as the end of the stay rather than the beginning.

Currently the system only allows http: and https: but it would be great if you could also support the tel: and sms: schemes - thanks

Emails sent by triggers can be resent from the "Emails" tab on the booking.

Ad-hoc emails can't be resent, but you can find them in the communication history and copy the contents into a new email. To find all emails sent to a guest from a booking, use the "Email History" link at the top right of the yellow booking header bar.

Recently I had to re-write an email because the email sent to the guest was deleted by the guest. Currently there is no way to re-send a prior email so I am requesting it be done by OwnerRez

Glad I searched the forum first to see if somebody else had requested this, so I didn't accidentally duplicate the request.

Essentially optional add-ons/surcharges (with regards to direct bookings) are calculated by either - Fixed amount - Or by percentage of total or subtotal - Then by per stay or night - Then multiplied by the number of guests/pets etc.

It would be useful to also have the option of letting the guest select the qty of add-ons/surcharges they require on the booking form.

Just like the firewood example above, there are many optional extras owners may want to offer which don't fit in to the current format.

For example, we also have a boat for hire, which we charge out daily. However if guests are staying for say 2 weeks for example, they may only require the boat for 5 days of that stay.

Or we want to offer, say - beauty treatments, theme park tickets, airport transfers, welcome hampers, extra BBQ gas... whatever... Sometimes not everybody in a booking party requires these additional optional add-ons. So be would be very handy to be able to offer an optional add-on, then let the guests choose the qty of that item they require. presumably via a drop down box on the booking form.

I am interested in making use of the custom owner statements and would like to request that the following fields be added to the selection of columns to choose from.

#1 commission rate. Sometimes we discount the commission for one reason or another and would like to let the
owner know by including it on each booking.

#2 Rent Amount - there are columns for taxes, gross, cleaning etc. I would like to be able to use just RENT AMOUNT.

Randy

I would love the ability to allow guests to click on a date on the calendar and a booking widget uses this date to populate form to get pricing, quote or book.

I can see this being useful with conditional settings. I would like to see custom fields that allow predefined answers such as Yes or No and then an action based on their response. For example, I setup custom required booking fields for guests to agree, or not, to I agree to No Parties and I agree to No Pets. These are also added to the rental agreement. I'd really like if the answer is No then the guest is presented with a message that their booking cannot be accepted under these conditions and to contact the owner. I'd also like for discounts to be displayed if the guest indicates they are a returning guest. Those are just a few examples of how I'd like some conditional settings for custom fields.

Not a feature request per se but a nomenclature change request. If you don't want to update across the whole system for everyone, please allow the ability to use "rental agreement" instead of "renter agreement" someway throughout by the end-user. The custom messages can be changed but the system alerts and the legal PDF file name, etc. cannot be, best I can tell. Thank you.

Absolutely need this! Trying to convince our town to no longer force In Person Check-In and part of that would be getting their ID - I have 20 cabins so I can't ask fo them to email it- need it to be automated.

I agree with some sort of reminder triggered for a custom field. I setup a custom field for Special Requests and then created an email with a trigger. BUT, if there is not a special request, then it's just one more email to ignore. Personally, I'd like the option to include the custom field in the Booking Fields of the Triggers where Custom Fields are listed, can be selected and then some sort of IF statement logic. It could be as simple as IF custom field is not Null then send trigger or something like that. I'm thinking of something like custom formatting functionality found in Excel or Numbers.

I've had this same thought many times. I'd vote for this more than once if I could. :)

Please add "strikethrough" to text formatting options.
Example: https://postimg.cc/SJHJkZcz

I'd like to see a number notification for bookings on the menu bar just like is done for inquiries.
https://postimg.cc/HrmpsFvR

Thank you for adding a "Notes" section on the Guest level. One great improvement to this would be if we could add attachments to the notes.

We require an ID and right now, the ID must be attached to the booking in "Files". It would be better if we could attach the ID file to the guest record instead of the booking. That way, if the guest books subsequent stays with us we can see immediately that we've already collected their ID instead of having to go look up the former booking and confirm the ID attachment is in the "Files" area.

I've checked and OR PM is not configured (and cant be it seems) to calculate some items that I need to include in my monthly owner statements (i.e., calculating credit card fees & charging owner for these based on the gross rental amount, then deducting that from the commission calculation, so owners are not paying a commission on the credit card fees) . Since making the edits before the statement is generated is not possible, could you make the final generated statement editable so I can make the changes manually and change the figures. That would be extremely helpful.

We used to generate door codes to be the last 4 digits of the guests' telephone numbers for the same reason.

Then I received a request from a guest to change it to something else "for security reasons".

You can't please them all!

We decided then to just let the system generate a random 4-digit code and send instructions to the guest on how they can change it if they want to.

We rarely hear from guests that they don't have the door code, but that might be because besides including the door code in the Check-in instructions email that is sent (10 days prior to arrival), we also send an email/Airbnb message on the morning of their arrival that includes the property address and the door code as well as a reminder that complete instructions were sent to them 10 days ago.

Just want to agree this would be a great feature and I would certainly use it.

when I do a report it shows the lines on it for each property in a color, however the color is a different color than the property color I have set up. can you please make them match or synchronize ? it makes it really confusing to see the report with the same colors as my properties but they are not correlated to the correct property.

We noticed that there is a new "batch copy rate" tool available for the rate section, which is great for the spot rate setup, I wonder if you could add an "adjustment" feature to this tool, for example, we want property A is $50 more expensive than property B, we can just copy the B rate with option of an adjustment, it could be fixed amount (+$50) for % adjustment

Is this something easy to configure? if we can have that tool, it will be much easier for owner like us with multiple similar properties but different amenities, so small adjustments need to make to each properties

Thanks

Yes please! I know it must be possible, because I had this exact feature when using Smartbnb.

Allow the pasting of amounts with a , and $ by stripping them out before evaluating for errors.
I cannot copy $1,773.46 and paste it.
Instead, I have to edit it to be 1773.46
Defeats some of the utility of a computer.
I am sure there is code out there you can re-use as most websites do this.
The same for phone numbers.

Implement Quicken's common date operators on date fields.
This is a huge time saver
Here are date shortcuts in Quicken Mac:

TaskShortcut keys
Today's date T
Increment date +
Decrement date – 
Increment 7 days . or >
Decrement 7 days , or <
First day of this Week W
Last day of this weeK K 
First day of this Month M
Last day of this month H 
First day of this Year Y
Last day of this year R

The functionality to charge on owner statement is there, automatically with each booking. It is set up in "Settings", then "Pricing", then surcharges and discounts, then "create a surcharge or discount", select surcharge from drop down, then you have to do some work at that point to establish if you want it on the statement, how much you want to charge the guests, what properties you want this charge to hit, etc.

Are you trying to set what is charged to the guest, or what is charged to the owner?

Where will I find this feature? I'm trying to set up cleaning service expense per booking but I can't find it!

I am just setting up my account and was searching for how to do this. Such a shame it isn't there already. I need to set up a recurring charge to cover the changeover clean after each booking. We employ our own cleaners so need to take this expense from the owner statement and pay it to ourselves for each booking. We have the ability to do this in our current system, and this is the first thing I've found that OR falls short compared to our current PMS :(

We'd like to be able to set Second Payment - Due (under Properties - Rules) to 0 (zero) because we want the guests to make the second payment on their arrival. Currently, we have to set this value to 1 and say in terms and conditions that the second payment is due on arrival but this creates a lot of confusion.

@Ken - Sorry for not being more clear -- I'm not at all talking about the actual scheduling of cleanings. In the PM module, OR automatically assigns/creates a cleaning expense for each booking. The date it auto-assigns is the first day of the booking rather than the last day. Then owner statements and other reports mistakenly display the expense in the wrong month on stays that start in one month and end in another. (If I could attach screenshots here to explain further, I would!)