Feature Requests

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Airbnb blocks links before booking, but after booking links should go through.

If the links still aren't going through after booking, send a help ticket with the specific conversation where you're having issues and we'll have a look.

If I send a booking clean up request via Airbnb, the links will be blocked out. How do you get around that?

Bill

Yep, we plan on it! You can definitely use widgets (or custom pages) right now to create blog-list pages on the website. However, we also planning to add a blog index and post page type so that you can have it built right into the site.

The system won't automatically send a request, but if the guest agrees you can go to their booking in OwnerRez and request a security deposit on the Transactions tab.

Can the offline secdep request through Ownerrez be retroactive, or just going forward after launch? For example, can I make the request for guests who booked prior to 4/13/2021?

Is it possible to add a blog widget for websites? If not, is there a possibility you guys could look into it?
I run other websites in the health industry and use widgets for my blogs - hoping for the same functionality with our OwnerRez website to add a blog. Thank you in advance!

Still in the queue, I'm afraid. :-(

Did this ever happen or is it still in the works?

Hi Brendan,

I reviewed your templates and couldn't find the one with the BUFIXUP link.

If you write into our help desk (help@ownerreservations.com) with an ORB number or a Template name we can take a look at specific bookings and help you figure out what's happening.

Hi Mark, great suggestion. You can do this already by using the Booking Criteria fields at the bottom of the discount to only apply it to booking dates (or arrivel/departures dates) up to a certain date. That would be the same as setting an expiration. The discount would no longer work for everything after that point.

Hi,

I have turned on the booking clean up link, but when I preview it and test it, it doesn't include the page to insert the credit card info for the security deposit. Am I missing something?

Hello,

I was going through my discounts and surcharges. I was wondering if OwnerRez could chose either and expiration date for the discount or if we could run it indefinitely?

Thanks

Mark

This is a desperate need for me as well. I want special requests/add ons easily visible and pushed through to the VRScheduler so my staff can make sure these don't get missed when preparing for a check in. Having to search every single booking for special requests that they've chosen and paid for in advance is time consuming and with so many listings, things are getting missed.

There isn't a way for Airbnb to send over the credit card info.

However, you can send out the security deposit request form as early as you want -- even at booking. If the secdep is currently due, then the hold will be placed immediately. If the secdep isn't due yet, though, the card will be put on file and the secdep scheduled for the due date.

If you've got the Airbnb channel in OwnerRez configured for the secdep to be held in OwnerRez, then you can change your template that uses the e-Signature link and change that to the Booking Clean-Up Link which will get both a renter agreement signature and also a secdep scheduled or held (assuming the rules demand a secdep).

How do you change the template's default font size/

Guests' middle names are needed, but OR has no field for that. Can this be fixed?

You already can change font size and font type.

When entering editor for templates etc. the default font size is 10 which then has to be changed to something larger. Please provide either a larger default or ability to set font size preference.

When a guest pays for early checkin/late checkout, the calendar should be automatically updated. Today this is a manual task and we have to constantly monitor if a guest has paid for early checkin/late checkout. We sometimes miss them and then our cleaners do not know if the guest has paid for early checkin/late checkout.

What if a guest doesn't fill out the credit card info when prompted a few days prior to arrival? I often have to chase people down to sign the rental agreement within 3 days after booking. I think the credit card info should be collected at time of reservation and the "hold" placed 3 days prior to arrival. It should be seamless. Is there a way for AirBnb to send over the credit card info or have the guest authorize it upon booking?

Thanks for the response.
I may have to de-activate my QB / OR integration. I think it has a lot of potential, but I find since the integration I've had to add things to my routine in order to keep QB correct. Getting the taxes and refunds / cancellations correct in QB are particularly time-consuming given the way OR integrates those. I am eager to see where it is in a few months though.
Thanks

I have to agree with you on this with initials and reading the cancellation policy. Having gone through chargebacks and working with processing companies. They have suggested that you mention the cancellation policy more than once. In the beginning and in the end where the guest E-Sign. It is redundant but we all know people don't read.

Yes we would also like this feature to be able to discount one free night on a stay. We have discounts that we run all the time when I guess books 3 nights or more or four nights or more they get a free night and it would be nice to be able to discount one night off instead of a single dollar amount or a percentage amount. Could be done very simply just average the nightly rates for the stay and discounted by that average.

This is a good idea! We have plans to add notes in a lot of additional places.

In the meantime, you could create a property custom field for private notes and record the information in that custom field.

We need a Private Note Field for Properties so we can share special information that we do NOT want published.

Thanks for posting this. We have some upcoming Door Lock work that is going to update a number of common feature requests, so we'll try to get this into that work.

The confusion seems to be how the required initials end up on the rental agreement.

1. As Lydia explained in very good detail, the first step is to create any custom field that you want a guest to agree to/initial in the rental agreement. Custom fields can be created for things like:

*A separate custom field for "Guest List" where the person submitting the booking can supply the name of each person who will be staying in the property. The description for this field can be something like "Guest List: Please supply the name of each person who will be staying in the property in this field."

*A custom field for the guest to agree to a particular term (such as "Please enter your INITIALS in this box to acknowledge: A copy of your ID and a signed rental agreement are required within 48 hours to confirm your booking." or "Please enter your INITIALS in this box to acknowledge: I have read & understand the cancellation policy".

*A custom field if you want the guest to agree to certain house rules that are not specifically listed on the listing's House Rules section. I use this for one of my clients' properties as follows "Please enter your INITIALS in this box to acknowledge: 1) No additional people 2) No parties 3) No firing guns on property 4) There is no landline phone at the cabin. 5) You agree to remove all trash from the cabin OR pay a $75 trash removal fee."

*Make and Model of Primary Vehicle to Be Used at Property (as used by Lydia)

*Name and Phone Number of Emergency Contact (as used by Lydia)

I would recommend NOT creating a bunch of custom fields for the guest to have to work through when going through the booking process; you don't want to make it so difficult to book that the guest gives up.

2. Once you have created your custom fields for the rental agreement you now need to enter the information into your lease agreement form to display the initials supplied by the guest during the booking process. You'll do this by copying/pasting the Custom Field Code that you assigned to your particular custom fields into the rental agreement along with an explanation in the rental agreement so that it is clear to what terms the custom field applies.

NOTE: the guest supplies the requested information during the booking confirmation process; they do not actually initial the rental agreement itself. The initials appear on the rental agreement because you enter the Custom Field code into the rental agreement that fills in with whatever the guest supplies when they fill out the required field during the booking confirmation process.

As Ken suggested earlier, you should put some text into your rental agreement that accompanies the custom field code so that when reading the agreement it makes sense. Ken's suggestion for the "Guest List" explanation was:

"I understand that the following specific people, and no others, may be permitted into the Property. Admission of anyone else into the Property constitutes violation of this Agreement, and may subject me to immediate eviction without refund as well as additional penalty charges:"

{custom field code here}

Another example is the text that I added to the rental agreement for the property that has the additional house rules:

INITIALS: {BXCSCREQ} I agree to these additional House Rules:

No additional guests
No parties
No firing guns on property
I understand there is no landline at the cabin.
I agree to remove all trash from the cabin when I leave or else agree to pay the $75 trash fee (withheld from security deposit or filed as a damage claim)

If you are like me, a visual might help. Here's a quick little tutorial video:

https://drive.google.com/file/d/1QTdvE-xNjRIG7U2zIpg6-sKsVnBN8ghT/view?usp=sharing

Note that the process shown in the video is what happens when a guest is trying to book a property directly through our website. But, if you send a rental agreement link by email to a Vrbo guest, Airbnb guest (or otherwise not through your website) the form they receive has the same required fields that you saw in this video; the process will be the same where they will fill out the form & initial the required fields.

I hope this helps!

You would need to create a separate rental agreement for Airbnb that contains the custom fields that apply to the Airbnb booking and a separate rental agreement for Vrbo/Direct bookings with the custom fields that apply to the Vrbo/Direct booking. You can specify which OTA should apply to the different rental agreements.

You should do this anyway, because your cancellation policy for your Airbnb bookings is most likely not the same as for your Vrbo/Direct bookings and the rental agreement that the guest signs should absolutely have the appropriate cancellation policy included.

This would not be marketing... this would be specific in house guest communication - things like - Power will be out from 1-3pm, water will be off due to repair from 2pm -4pm, parking spaces are reserved we have a guest that is not parked in their space please be sure you are in your parking space, don't forget to set your clocks forward or back, etc...

Generally, OwnerRez isn't designed for bulk marketing - either via email, or SMS. We've thought about adding that type of functionality, and may down the road, but it gets into some fairly complex legal and technical issues so isn't likely in the near future.