Feature Requests

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We now have Tags in general:

https://www.ownerrez.com/support/articles/tags

We don't supply you with any tags in particular, but you can certainly create tags for all the various languages you support. Then, you can set up duplicate sets of email templates in each language, using triggers to send them if a given guest or property has a particular language tag (or not).

It's not perfect, but should mostly meet the need for now until we have full multi-language capability.

Any update on implementing a language tag or field we can use in templates?
It just seems like this could be an easy win, with a minimal code update.
Sending lengthy multilingual templates often results in them not being read.

Triggers use the same underlying logic, so once you're able to trigger for quotes, you'll be able to trigger any of the possible template types (email, SMS, etc).

What is the progress on this feature now?

When you have it done, adding this as a trigger Booking Status criteria will be perfect.

I, for one, will never want to submit to facial recognition that anyone but myself or thing that no one else but me can control or access.

We agree Wheelhouse seems to work better for adjusting to national and local holidays and weekend pricing. better gap filling. BeyondPricing seems to be not enhancing their product much.

There is not currently a way to make one trigger dependent on another. However, each user's triggers are batched and sent together at the same time. If you have an Email trigger and an SMS trigger with the same criteria, then they would fire within a few seconds of eachother.

If you want to make certain that the triggers are fired in order, the only way to do that would be to set the Email trigger for 9am and the SMS trigger for 10am.

Yep, still in the plan, but we haven't gotten to it yet. I moved this to the features forum so it can be tracked better and voted on :-)

[Another topic was closed as a duplicate of this topic (https://www.ownerrez.com/forums/requests/smsquote-how-to-trigger)]

No, and yes.

- No, you can't do it now.

- Yes, it's necessary and planned for the future. As always, no ETA, but I think sooner than later.

There may be a problem in doing this. I don't want the SMS trigger to fire if the Email trigger has not already fired. For example, I send a checkout notice reminder at 9 am. The last time my email trigger fired was at 9:17 am. IOW, I wouldn't want to tell the guest to check their email inbox if the email hasn't already been sent. The SMS message would need to be triggered off an email sent event.

Hmm, that seems like a pretty rare corner case. But fair enough - I'll reopen the request so we can see if others vote for it.

That may be something we could consider down the road as we move towards a unified inbox.

Can we have tha ability to put a name with each custom I cal export.
When you have multiple exports there is no way to identify each, other than the GUID which is non human friendly.

The email message that I'm sending is based on a template but is sent manually without being triggered. It would be nice if I didn't have to send the SMS message as well manually.

I don't think this requires a special function - you can already accomplish this effect. Just set up the SMS template, and another trigger to fire it, that uses the same parameters as the trigger that fires your email message. Both will be sent at around the same time, which is what you're looking for.

I kind of expected this response, but thought there would be some way to trigger when a guest has replied to a specific message since it is sent from OwnerRez and there is a conversation history... Taking focus away from the “read message” aspect which was more of a backup suggestion. Although I imagine this would mean OR customers are less likely to require the texting service, which in my opinion is really expensive (and I don’t think I can use it either). But if you want more customer satisfaction, it would provide more automation, so an idea to consider for future.

This "link" is what I was trying to convey. Nothing to download but a unique page per guest as a hyperlink.

bump

I would not want an app. there are way too many apps already and I quit installing them on my phone, and I am sure so did many customers.
What would be really neat though is some sort of hyperlink to a page dynamically generated for particular booking that pulls together info like check in/out times, wifi password, directions, house rules, amenities etc. Sort of brief autogenerated welcome page. Does not have to be an app. The link could be texted /emailed to guest and they click on it an page opens.

I occasionally need to send a last-minute message to a guest that I don't want them to miss in their email inbox. For example, I have an email template that notifies the guest if access to the property is required the next day. When I send out this important message, I would like to trigger an SMS message telling the guest to check their inbox or spam folder for an important email about their stay.

I'd find it very useful to be able to create an event-based trigger when "Tag is added" (similar to when "Renter Agreement is Signed"). This would allow templates and notifications to be sent as soon as a tag is added.

I'm afraid we won't be adding this. That's because our "Guest has read the email" indicator is extremely unreliable. This is due to the nature of how email works, which we don't control.

- We can easily get false positives - if guests have a sophisticated spam filter, it will "read" our email, but the actual guest never saw it.

- We can easily get false negatives - many guests have their email clients set to not display images from unknown addresses, in which case, they actually will see and read the emails, but we don't know it.

So we cannot use this indicator to trigger other automatic events - it's just not reliable enough.

I would also be very interested in OwnerRez creating a simple digital guest app integrated where each booking creates a unique page for the guest before, during, and after checkout to be a one stop page for key information. The PMS I just left had something very simple and allowed the host to configure all the information to one URL for the guest. A unique page is ideal to allow the top to welcome the guest individually with their name, have their unique door lock code show (option to only show starting day of check in), attach items like a community gate/ visitor's/parking pass, and highlight widgets like weather, affiliate links to local services, and include the information from the house manual/rules including the check in/out information and arrival instructions, wifi code. This can also include a request for review and have a communication section that ties into the OwnerRez inbox. Some of these features are more important than others from my perspective, since there are partner applications out there. But the Door code, wifi, and house manual as a click from URL would be helpful. I can add a link to a static page of a house manual, but would need guidance to create unique pages to link to as an automated or templated message if I did this myself to personalize the guest guide with their name, door code, check-in/out dates, etc. Probably a way to create these on a cloud drive, but don't want to manually update a URL to point to the right files everytime if this is a guide available before and after checkout. Open to ideas to build this, but I'm not a coder to utilize the available information that exists and APIs.

There’s been a couple of times where a guest hasn’t replied to my email asking them to confirm receipt of the check-in details.

So I’ve set up a second reminder email which I’d prefer not to be sent if the guest has already confirmed receipt.

Or even “if guest hasn’t opened this” (select template) as a criteria would be really useful towards complete automation.

MC is expensive but it is the most popular.
Start your integration there first (the market leader) and then add others as necessary.

Currently triggers can be set on the hour, 8:00, 9:00, etc. This is a simple request to allow more granular times, e.g. every 30 minutes or even every 15 minutes.

Would love this...