Feature Requests

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Can the "Received" column also include time as well as the date?

Couple owners have asked if they can view/ edit their rates, I think it would be handy to have that feature.

This would be my solution too

Unfortunately, as popular as this request is, it is dependent on work being done by Vrbo to support our integration with this function - and this keeps getting delayed. :-( We talk with them about it at least every month, and we're top of the list for beta testing once it's available, but at present we still do not have a reliable ETA.

Hello! Any updates here?

It's so important for them to integrate this capability with OwnerRez. When scaling vacation rentals, as I am, it becomes more and more apparent of the need. This is particularly so when most of the bookings and guest interaction I receive occurs from other hosting platforms so I can (and do) use OwnerRez far more than the native VRBO app. In other words, I'll spend less and less time with the native VRBO app and it's messaging capabilities because I won't need them as much as the others.

When I do need it, it's a huge pain to have to switch up and move from my current functioning systems in place.

Hi everyone, you'll notice this request has been changed to Planned status. It's actually past planning and dev, and in testing right now. Should be out live in a month or so, maybe less.

Why not do a deal with touchstay for a group discount?

Hi, we also manage both short and long term renals and I think this is becoming more and more common with Covid and the large number of people who are now free to work online from anywhere.

We have tried using OR for long term rentals, by entering Rent as the total of the 12 monthlys rent amounts combined, then we created a payment schedule that breaks the full-year amount into 12 monthly payments however the system does not allow us to set up reminders for the upcoming payments due (monthly rent) the reminder only allows us to remind the guest/renter of the full remaining amount owing, which is of course confusing. Each month we want to email them a reminder of their next monthly rent payment which is due.

I think creating a "next payment due amount" and a "next payment due on (date)" fields would help make the system more flexible for longer-term and yearly rentals.

Also, a field that inserted all future scheduled payments would also be helpful - currently, you can only include all past payments.

If you have any other ideas on how long term rentals can be successfully implemented with the current set up I woudl love to hear about it. We are open to any and all ideas.

Yes please, we have many reoccurring monthly expenses that we need to pass on to owners. Having this feature would be such a big help.
We would also like to be able to charge expenses directly to the Guest through the Expenses tab under Bookings. This would allow us to charge guests for extra services like additional cleaning, grocery delivery etc. Or in the case of long term renters, we could charge cable and internet and other utilities that are consistent month to month.

I can't count how many times I've had a filtered ribbon view looking for a guest that still owes or that we owe a refund to, etc... and instead of RIGHT clicking on the booking and opening it in a new window I click on it, it opens and then I have to refilter. I'd love to have the filtered view be a "sticky" filter until I click on a button or something that resets the filters.

Not an app but a "guest view" via a webpage with a unique URL that could be sent to them specific to their booking... Things that they could access from the unique webpage might include:
1. Property Details Page from the website
2. A guest view of the Booking - Unit Details / Pricing / Payments, etc...
3. For direct website bookings the ability to Cancel (following rules similar to OTAs for cancellation and refunds)
4. The ability for them to add or remove Optional Surcharges and Discounts - add a pet fee, add a returning guest discount, etc..
4. Property Specific Information and Videos - perhaps through custom property fields that are grouped with a tag. We would like to support videos here.

We like it seems everyone else love TAGS, but we find it frustrating when we go to add a TAG only to find out that Tag does not exists. We wish there was a way to create a tag on the fly right there in the pull-down list.

We also wish we could assign Tags to one, more than one or all areas of Owner Rez. For example, the TAG "Frequent Customer" would not need to be on the Tags lists for Properties and the "Pet Friendly" Tag does not need to be available on the Tags list for CRM customers. Being able to choose where TAGs appear would keep the tags lists much less cluttered.

Our company provides both vacation rental management and property management services, so not all of the properties in our OR database are actually available for rent. (Although the non-renting properties do get used by the Owners and their friends and family)
There is currently no way for us to permanently exclude the non-rental properties from the Properties list or Bookings Page so we "workaround" this by Blocking them off for months and months so they don't get booked by accident.
But this leaves our Bookings Calendar views looking cluttered as the properties for rent are mixed in with the properties that don't rent.
We work around that by creating tags for the properties that rent but that means that every time we want to look at the calendar we have to filter and choose only properties that have the tag "Vacation Rental" This is frustrating because we do it hundreds of times per day. And when you switch between view types (Ribbon, Calendar, Year, etc) your filter is lost and you have to do it all over again.
We have two wishes.
1. That properties could be designated as renting or non-renting and that this would be included on the list of TYPES available to you in the pull-down menu at the top of the Filter Screen (the current options are Blocked Off Time or Bookings)
2.That your filter would hold even when you switch view types and would only clear when you manually remove the filter

YES a million times yes. I was really surprised when I realized I could not keep scrolling from one month to the next on the ribbon view and the calendar view. This is super counterintuitive and very frustrating to navigate. I hope this one gets some more votes so that it can be rolled out as an improvement in the near future.

Yes this would be useful for us as well, but we would also like to be able to change the color of the blocking in ribbon view. Right now "Blocks" appear in white and are very hard to see. I'd like to be able to define the color based on wether it is a hold, a booking or a block.

I wish there was a way to organize the custom fields we create and add to the agreement. For example OR comes with custom fields that can be used to collect flight arrival information - which is great. But I also need to collect information in order to produce the Electronic Invoice that our local Costa Rican clients will want after they pay for their vacation rental.
The flight info and the company name, corporate ID etc have nothing in common but there is no way to nicely separate the form fields in the rental agreement.

I would like to have a few different sections where there are custom fields that need to be completed by the client. For example:
Arrival Details (flight #, airline, arrival time etc.)
Guest Details (names and ages of all those staying on the property, license plate number of cars for onsite parking) ability to upload ID (passport)
Corporate Details (company name and id for electronic invoices)

Long term guests want to pay monthly. It would be helpful to be able to set up multiple payments by date in an initial quote and have that information display in the email summary.

As it is, guests who think they are paying monthly get confused when they see the stay total. If you don’t “catch” a booking made close to check in date, the guest gets charged for the full stay before you can set up multiple payments.

For now, to do this, create a surcharge that applies only to those particular properties and only to Airbnb. Don't forget to use one of the Airbnb magic names:

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#surcharges

For three of our properties Airbnb charges us the service fee and for one property they charge the guest. We would like to adjust our rates per property to reflect this difference – but only for Airbnb.

It would be nice if we could edit what specific information/questions we want or dont want on the "Contact Information" section of the booking process. For example I have no use for the fields of "home phone" or "work phone" and don't even think they should be displayed, but I would prefer if the "cell phone" field was marked as required.

What about just adding a mandatory custom field to your booking process? In fact I'm going to go do that right now I like the idea so much lol!

You can already do this, in the Trigger Booking Fields criteria - set it for when Number of Nights > 1.

Yes, I would love this if it was a link and not an app you have to download (similar to TouchStay).

I just came to add this exact feature request! Whenever we get a direct booking it would be so helpful for our marketing to know how they found us. Otherwise I'm always wondering, or have to ask them directly after they book.

@BlueMtnCabins - one example of when this was needed in my experience was I had a guest who wanted to book for 3 weeks. That's a huge booking and definitely something I want to make sure to put a hold on until they could complete the payment! But, they couldn't finalize the quote and complete the payment if I had dates blocked to prevent someone else from booking a 1 night stay and ruining my 3 week highly valuable booking.

We definitely need to be able to have the option to hold dates when sending a quote.

Add the option in the Triggers feature to send a 2nd day message checking in on guests and how their stay is going, only if the reservation is longer than 1 night.

Currently there is no setting to send this message ONLY if the stay is more than 1 night. (If sent for 1 night stays the guest would already be checking out).

This is technically feasible - our open API, that TouchStay is using, includes access to Custom Fields. You could create a Custom Field to hold this URL, which TouchStay could then populate, and you could use it in your templates.

You'd need to reach out to TouchStay for them to build this capability, but there's nothing preventing it, and surely it would be useful to all their clients.

As a further build-out of the API integration, it would be HUGE to have Touch Stay send the Guide Book link back to OR and populate in the Booking record. Then we can integrate that into the Welcome message to the guest to confirm booking. Other benefits include:

• Alleviates concern of Touch Stay email going to junk mail. OR sends emails out masking them as coming directly from the owner.
• Could send the TS link with bundled with all our other customer communications. All we’d need TS to do is share the custom guest link via the API into the OR record.
• Use of Triggers to know once it's been received.
• Could even integrate TS link and messaging into a broader welcome message that contains other info for the guest instead of flooding them with separate messages.
• For OR users, it seems logical to manage this directly within the OR software instead of TS for added control.

I am looking for a way to send the "daily checklist" report to my cleaners. I would like for it to go to them first thing every morning so they can plan their day. They have a login to OR but sometimes they do not see last minute changes.

Can see how this would be useful for those with instant book on.

Especially if someone is requesting to book a long stay but needs to ask some questions before committing, then bang some one books a few nights stay in the middle of there requested dates so make the longer stay impossible.

Think it would work best if it was an option box to tick when quoting, rather than be automatic. i.e. do you want to block these dates? Yes/No. How long for? X days