Feature Requests

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We're not familiar with that platform, but, we do offer an open API that any platform can use to connect to OwnerRez. If you have contacts there, you should suggest for them to reach out to our Helpdesk for more information on how to do that, or, you could introduce us both via email.

Could we work on linking with the fairly new platform of peer space; it would be nice during slower times to be able to integrate this feature.

At present this is not planned, because it would potentially cause a great deal of confusion. What are you trying to accomplish here? You may be able to do something else to achieve the same effect, like raising your Airbnb rates.

Would allow triggers to send templates based on whether the guest ha stayed before.

Even better… condition logic for triggers with true/else ability so I can send one template if criteria is met or another if it’s not. Presently, I have to create two triggers that filter against each other (but maybe I’m ignorant of a better way to do this)

Hi Jim, this might already be possible. Can you elaborate a bit more on the email template you would send? Would you be sending the email template to yourself or the guest?

Thanks for the detailed explanation, and yes we will do this. In our (slow going) redesign and mission to make everything consistent, we are also addressing pages where information is gone on small screens and adding it back with action or advanced areas or by making it expand vertically. This is a prime example of where that needs to happen. The goal is that mobile/tablet be 100% as functional as desktop view ports.

I would like to have 3 nights minimum for direct bookings through my website, but 7 nights minimum for Airbnb bookings. Is it possible to make an API rule override for the specific channel? Thanks!

If Airbnb's remitting the tax themselves, channel bridge should be able to access the total amount for that tax and populate it on the Guest Channel Fees section of the Charges tab on the booking in OwnerRez.

If you're not seeing that, send in an email to the helpdesk with the booking number and the channel bridge file you imported and we'll look into the issue.

My country has a per night fixed amount tax, AirBnB collects this and remits correctly but ChannelBridge cannot account for it automatically (that I can find anyway-there is no way to calculate it from the rate!)

This would allow me to provide a countdown in a email template leading up to a guest arrival for getting in their photo id and their legal agreement signed.

As part of my month-end financials, I comb through each booking's Charges and Transactions screen to verify that everything is correct (especially when the "Owed" figure is not a zero balance).

On the bookings "List" view, I'd absolutely love it if you could hyperlink the price showing in the "Total" column to the booking's "Charges" screen and hyperlink the price showing in the "Owed" column to that booking's "Transactions" screen, making it far faster and easier to access those respective screens.

Small enhancement but would make for a much more efficient workflow when I'm trying to reconcile a hundred bookings at a time. :)

To have a trash bin reminder feature would be SO useful. It could be easy to add something similar to Holidays, where you can indicate the trash day of the week and then be able to create a trigger using trash days to send out emails a number of days before the trash day.

Frequently, guests (who can’t read) message me through Airbnb or Vrbo asking about bringing pets to a property that isn’t pet friendly or if there are any steps at a property that is up a flight of stairs.

I silently roll my eyes at their inability to read, but then I remind myself that this is an opportunity to sell them on a place that does fit their needs, And so I send them a link to one of my other properties that is able to welcome their puppers or is a walk-in-level unit without steps.

On desktop, the easiest way to do this is to jump into the OR API settings page for that channel, which has a convenient “copy“ option with the property ID or link to the listing.

On mobile, though, you guys reformat the page and chop this important column out. Even rotating my large iPhone 12 Pro Max to landscape mode does not expose this column. So then I have to navigate through the cumbersome Airbnb app or Vrbo website on my phone to grab the applicable link(s) to my other properties.

Since you guys seem to be in a phase of making things more beautiful for mobile, can I kindly request that you do the same for the API connections page and let me copy those all-important links on my phone?

For reservations over 6 months away
1/3 due now, 1/3 due 90 days prior, 1/3 due 60 days prior

For reservation less than 6 months away
1/2 due now, 1/2 due 30 days prior

You actually can do that second message trigger already ;-) -- here's how:

1) Create an "at a scheduled time" type trigger 1 day after arrival

2) Go down to the Booking Fields and add a booking criteria for number of nights >= 2

Yay, can't wait for this feature to be rolled out soon! Was just debating if I needed to re-sign up for SmartBnb/Hospitable for this feature.

While we're on the topic... the other SmartBnB feature that I miss (that OwnerRez doesn't have) is the ability to send a message on the 2nd day saying "checking in to see how your stay is going", only to guests who have stays longer than 1 day (ie, to set length of stay as a factor in whether the message gets sent, and then send it on the 2nd day... because guests with stays of only 1 night would already be checking out at this point). Would love to see this feature in OwnerRez as well :)

There are two ways to add the last 4 digits of the guest's phone number as their door code.

First, you can always create a Custom Field Definition and include it as a question on the Point of Contact Form (sent at the time the guest is asked to sign the Renter Agreement). You would ask the guest to enter the last 4 digits of their number in the field. Once they do that, the info will be stored in their individual booking under the "Custom Fields" page. You could then insert the field code name you created into any messages you send.

The other way is to use our Manual Door Locks option on the Settings > Door Locks page:
https://app.ownerrez.com/settings/locks/add

If you use the Manual Door Lock option, you can choose to set the code to the last 4 digits of whatever number is listed as primary in their booking. Doing this will make the last 4 digits show up on their individual booking on the left side of the Overview page. If you decide to use this option, you would insert the standard Field Code of {BDOORCODE} in your email template/messages.

I set the door codes for my locks to the last 4 of the guest's phone number. It would be nice to have a field code that would pull that info from their contact info. Then I could write an email template and pull that in to give them their door code without having to pay extra for remote lock.

The calendar showing availability should allow you to put in your requested dates and bring up the booking screen. I have had complaints from my renters that the availability calendar does not work becasue they expect it to work like the calendars in VRBO and Airbnb. It’s also not intuitive to have to hit the CONTACT button to bring up the BOOK NOW page, which is where they have to enter their dates, after checking the availability calendar.

Interesting idea, Justin! We'll think about this for future improvements. Thanks!

The only negative I see on your website functionality, is that you can only search the Availability without seeing only the available homes on a map, Or you can only search the Map pins without seeing the availability.
I am in real estate and our customers say the ability to search availability and the map at the same time is one of their favorite things about the Zillow and Airbnb websites. When travel, I book by looking at areas and availability first on the map and narrow it down that way. Would love to see this!

You can already do this - there's an option to display rates in your calendar. Write in to the Helpdesk and we'll help you get that turned on.

I would love to display the rate calendar on my hosted website.

I believe it will increase my mid-week rentals, as those nights are considerably cheaper than weekend rates. But even these nights vary considerably, depending on which festivals and events are happening in our town.

Currently, toggling on the "Show Rates" gives customers a range of prices "Night: $486-731" and "Weekend Night: $422-1317" but doesn't show them which nights cost what.

Are there any plans to move toward displaying this, a la VRBO?

Thanks!

It would be great to have a feature that we can set different cancellation policies for different periods on the same property. This will help us set a flexible policy on months that we don't mind a cancellation while a strict policy on months that a cancellation can have major financial impact. One prime example is that one guest booked Xmas to New Year and then cancelled two weeks before arrival, at that time, it's very hard to find another guests to book because most of people are done with the holiday trip planning.

Thanks!

I would also like to see this feature for the exact same reason. Probably makes most sense to program x number of minutes after a booking and enter 60. Please and thank you.

Yes!

There were problems in the past with users accidentally updating rules when they only meant to update the rate but they accidentally updated both, or vice versa, because the rate and rules were on the same "set" window.

Also, the rules and rates are each expanding to include more functions. We already added more rate setting options, and the rules side will be updated as well to include arrival/departure overrides. Because of this rules and rate buttons were separated and won't be recombined. It may take an extra click to set both, but the selected days continue to stay selected in the background, so it isn't a lot of additional work.

We recently (just in the past few days) released an update to make the rate calendar much slimmer and easier to use on mobile and tablet displays. The top header stuff is greatly reduced and the "set" button row is also collapsed. This allows an entire month of days to show easily in your smartphone window. Here's a pic:

I liked having one place to set rates and rules, not two, takes twice as long now to adjust rate and # of nights than it used to. Please re-combine.

Also, any way to override the seasonal check-in/check-out days in the rate calendar? Would be good to add whether the date can be checked in/out in the rate calendar when I have gap dates during a season that has restricted check-in/out days.

I'd like to be able to add a tag to a booking with a trigger. E.G. tag a booking when the Rental Agreement is signed.

This way I could easily look at my upcoming booking list and see who has not yet signed the Rental Agreement.

I was just wondering if the same feature was available. Would be great to have that!