Feature Requests

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Ability to create default user to receive all communication on a per property basis. Currently one user is receiving all email notications and using filters and forwards to send information per property to correct team member. Ideally we set a default team member per property.

Hey Paul,

Any ETA on this? Or am I just blind and not seeing the functionality? Thanks for this!

Recommend sync a WiFi enabled thermostat (like Nest or Ecobee) with my owner Rez calendar.
This way it will adjust temp automatically before guest arrives and after guest leaves.

This went out in the latest release:

https://www.ownerrez.com/blog/more-settings-for-refundable-security-deposits-airbnb-status-weekend-rates-on-rate-table-vrbo-reviews-automatch-to-bookings

This went out in the latest release:

https://www.ownerrez.com/blog/more-settings-for-refundable-security-deposits-airbnb-status-weekend-rates-on-rate-table-vrbo-reviews-automatch-to-bookings

iOS lacks the universal "back" button that Android has. A swipe from the left edge can replicate it sometimes, but it doesn't always work smoothly.

Like the OP, I understand why OR has taken the PWA avenue for now, but as the product continues to mature and it becomes more of a centralized hub for communication (channel messaging, SMS, etc.), a real app with push notifications really is necessary. So I always upvote any feature request that leads to that. :)

Can some sort of warning be given if a CC given for a security hold will expire during or shortly after a booking.

Yes its a great device. It seems an odd mix of features that they have turned off on the free plan.

Do you find this helpful with the free program?
IS this the best of this category of device?

As a noob to OR (and a software engineer) it would be nice if you just linked to the appropriate page from each issue that I need to fix. I _would_ ask that I be able to just fix the issues in-line on the LQA page but that'd be way more work than it's worth... Cheers!

Generally, in the API Settings.

Sent the pictures

Please write in to the Helpdesk with screenshots - normally, blocks are indeed a different color from bookings.

Where are the additional House Rules on Airbnb coming from in OwnerRez?
I had additional house rules prior to migrating to API with Ownerrez, and I can't actually find where to edit them.

Don't want them on the public side just on the private ownerrez side in our calendar blocked dates are the same color as booking dates.

Is there something wrong with my setup them the color is the same as the dates that booked.

Does your phone have a back button? Or a swiped left/right to go "back"? Most do, at least Android phones do. If so, doing that will do the same thing in the app as clicking a browser back button.

It is understandable why OR is using a PWA approach to mobile. But it does not create a good experience for we owners. Way too many times it is necessary to reselect an item at the highest menu level when all we really want to do is go "back" 1 selection.

Not sure what best answer is outside of a native mobile app. Maybe "breadcrumbs" in the interface?

Would be nice to have the option of triggering a template based on whether guest has left a review. We can not only us it for reminders (no review left) or for thank you messages.

It would be GREAT if we could even get the "value" of the review, such as # of stars!

The next release should include a fix for this.

This is already possible - simply set up an email template and trigger as a reminder to yourself:

https://www.ownerrez.com/support/articles/reminder-to-myself

Set it for, say, two days before arrival, with the Criteria of Signed Agreement = No.

That is what our API connections are for:

https://www.ownerrez.com/support/articles/channel-management-api-integrations

So, there isn't any need to automate Channel Bridge - if you want that data automatically, set up API connections, which can get just about all of it for you on their own once they're configured.

https://www.ownerrez.com/support/articles/when-you-have-to-use-channel-bridge-by-channel

This is not necessary, because the listing channels got wise to these tricks, and they don't work anymore.

https://www.ownerrez.com/support/articles/channel-management-api-integrations-airbnb-common-issues-questions#listing-boost-tricks

If there was a way for the host to be notified if the rental agreement has not been signed by guest, that would be very helpful.

If there was a way to automatically integrate the channel bridge instead of having to use the Google extension manually every time a Booking comes in, that would be wonderful. Other property management softwares like your Porter already have this automatic feature integrated and is it is very convenient for users and truly goes a step ahead and making things automated.

If there was a listing ranking booster feature where owner rez automatically can alter /switch the order of a few pictures in the listing nightly and alter the headline of the listing slightly to keep it on top of the search engine for air B&B and VRBO platforms that would be wonderful. Other property management softwares like your Porter already have this automatically integrated and that really helps in increasing the bookings as it keeps the listing on the top of their search engine.

Please add this feature

I have different rates on OR and Vrbo (via a percentage adjustment made in OR). When a guest asks for a quote (possibly to move a reservation for a legitimate reason), I'd like to have a check-box once I select the "Change / Move" option so that I can provide a revised quote based on where their original reservation was generated using that site's base rates.

Yes, email does apply to all bookings, as long as you've turned on that option in your Airbnb control panel.

The Airbnb tab is if you want to send messages using the Airbnb internal messaging system, which is optional and only works for Airbnb bookings.

Do you need to fill in the Airbnb tab as well? I just completed all of my templates and triggers and didn't realize there's a separate AIrbnb tab.

I assumed email would apply to all bookings so I am confused why there is an Airbnb tab.

Maybe give the option to see the HTML code, and put the character counter on that.