Feature Requests

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Thanks for the feedback, Simona!  One possible solution that you could do right now would be to export that report to Excel and then add a column that considers if Period Nights is the same as Total Nights.  If not, it divides them to get the percentage and uses that to calculate how much the tax should be.

Hi ShaRee,

These are two limitations of the Vrbo API connection. We have been in active discussion with Vrbo regarding both topics. They are working on a Messaging API to allow access to Vrbo Messages from within OwnerRez (and hopefully inquiries with it), and are looking into a possible option of API connections that keep payment management within Vrbo. 

As far as automated messaging for Vrbo guests, we recommend utilizing email communication for those via Templates and Triggers. Once you collect the Point of Contact form and Renter Agreement from your guest, you will have their real email address so all communications can be handled that way.

 

~Rex

Hello,

I think it would be really helpful to allow VRBO automated messaging like with airbnb. Also the ability to connect VRBO through API without having to process cards and collect taxes. I came over from another management software so I could collect deposits through airbnb but am honestly debating going back. I am retired and do not like having to keep track of all the messages I need to send for routine things like check-in/check-out or deal with the tax man every single month. Thanks.

ShaRee

All 50 of our properties are located within the same Gates Resort Community, therefore they are all the same distance from various "nearby places" 

I would love to be able to create Nearby Places and then choose which properties to associate them with or the option to associate or add them all of our properties at once. For example, all our properties are located 60 KM and 1 hour from the Liberia International Airport. 

Instead of adding this Nearby Place individually to 50 properties, it would be amazing to create it once and then choose which properties to add it to or the ability to add it to all properties at once. 

If a change needs to be made to a Nearby place you would only need to do it once and it would automatically be updated for all properties for which it was associated/added. 

Use the main Booking screen, List view, and in the Filters you can search by whether they have TI.

Where can you see the Booking Activity Notes to identify when a guest has purchased travel insurance? I cannot see that in the Booking.

For any screen that allows you to select specific properties or owners 

  #1 force all check boxes to be blank when screen appears so you do not have to deselect 30 properties to pick 3

 

   or add a ONLY option so you could select everything but a handful

 

 

Requesting a proration calculation report based on Period Nights, and Not Total Nights. No matter which option is selected (This Month, Next Month, This week, etc..), they are all a fixed date range, or "Reporting Period". The current report includes the entire stay for each reservation. My request will benefit the entire OwnerRez community who wish to calculate taxes paid for given period, especially when a booking spans across two months, or how each state has different reporting periods. My Request is to have a radio button named "Prorate" or any term that is voted on. When Prorate is selected, along with "any stay during period" selected (AKA the fixed date range) and "include pending/cancelled bookings" boxes are unchecked, tell the system to run a function to perform 2 calculations that will be displayed in the Total Charges column. Step one is to  calculate the daily prorate by subtracting "Non-Taxable Charges" from "Charge Total" which is then divided by "Total Nights" - End result is the "daily prorate". The daily prorate should then be multiplied by "Period of Nights" - "Period of nights being the fixed date range (This Month, Next Month, Custom, etc...).

My example for this would be a 4 night reservation that spanned, from 30 May - 2 June with $890.00 total "Taxable Charges . I want to report the taxes received only for May, therefore I need to prorate the reservation from 4 days (or "Total Nights" down to 2 days (or "Period Nights". By selecting the Prorate button and selecting/deselecting the previously mentioned criterion, the system now knows that I do not care about calculating any received taxes for the 2 days of one or more reservations that extended into June. Because the current report calculates  based on "Total Nights" (4 days), the system calculates taxes based on that value (4), and the calculated taxes are as such (8.90, 8.90, 44.50, and 53.40, where set taxes and fees are 1,1,5, and 6 percent.) However, if prorated the function would be as follows:

1. "prorated" Daily Rate: 890/4 = 225.50
2. "Prorated" Period Nights: 225.50 * 2 = 445 (displayed in "Taxable Charges)
3. Prorated taxes then would display as 4.45, 4.45, 22.25, and 26.70

The current report is only good if you want a report of what the "Total" taxes collected for the entire reservation, and not a prorated method for reporting taxes to be paid to the respective city, county, and/or state.

The alternative option to a "Prorate" radio button is to perform the same prorated calculation provided above based on comparing "Period Nights" from "Total Nights". If they do not equal, then the system runs the Prorate function to get the prorated amounts based on "Period Nights" otherwise calculate using current system calculation for taxes collected.

Those A domains are the resolved IP addresses for your CNAME:

 ~ % dig portal.vacayzenvillas.com +all  




; <<>> DiG 9.10.6 <<>> portal.vacayzenvillas.com +all

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 64534

;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 1




;; OPT PSEUDOSECTION:

; EDNS: version: 0, flags:; udp: 1232

;; QUESTION SECTION:

;portal.vacayzenvillas.com. IN A




;; ANSWER SECTION:

portal.vacayzenvillas.com. 3600 IN CNAME portal.ownerrez.com.

portal.ownerrez.com. 60 IN A 50.19.237.67

portal.ownerrez.com. 60 IN A 44.199.56.49




;; Query time: 149 msec

;; SERVER: 192.168.50.6#53(192.168.50.6)

;; WHEN: Mon May 30 20:20:31 EDT 2022

;; MSG SIZE  rcvd: 116




 ~ % dig portal.ownerrez.com

; <<>> DiG 9.10.6 <<>> portal.ownerrez.com

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 27076

;; flags: qr rd ra; QUERY: 1, ANSWER: 2, AUTHORITY: 0, ADDITIONAL: 1




;; OPT PSEUDOSECTION:

; EDNS: version: 0, flags:; udp: 4096

;; QUESTION SECTION:

;portal.ownerrez.com.  IN A




;; ANSWER SECTION:

portal.ownerrez.com. 51 IN A 44.199.56.49

portal.ownerrez.com. 51 IN A 50.19.237.67




;; Query time: 6 msec

However, directly querying the authoritative DNS shows that there aren't A records there:

% dig @ns-cloud-a1.googledomains.com portal.vacayzenvillas.com



; <<>> DiG 9.10.6 <<>> @ns-cloud-a1.googledomains.com portal.vacayzenvillas.com

; (1 server found)

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 8087

;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; WARNING: recursion requested but not available



;; OPT PSEUDOSECTION:

; EDNS: version: 0, flags:; udp: 512

;; QUESTION SECTION:

;portal.vacayzenvillas.com.	IN	A



;; ANSWER SECTION:

portal.vacayzenvillas.com. 3600	IN	CNAME	portal.ownerrez.com.



;; Query time: 39 msec

;; SERVER: 216.239.32.106#53(216.239.32.106)

;; WHEN: Mon May 30 20:29:25 EDT 2022

;; MSG SIZE  rcvd: 84

Meaning that for both my initial queries and the ones you ran, one of the resolvers in the chain is caching the CNAME records into A records. But this isn't an issue as they resolve correctly anyway. But I wanted to point that out if it comes up again.

I can confirm that my logo is now showing in the owner portal. However, it highlights why having custom CSS is so important. Our logo is simple high contrast. If I go white on black, I have a large black logo on the login screen against your white background which looks bad. If I go black on white, now I have an ugly white logo on the toolbar that doesn't match your dark gray toolbar. If I had CSS I could adjust it to my needs.

I'm not suggesting you remove A records for your main domain, but you do need to remove them for the subdomain or resolution will go sometimes to OwnerRez and other times to the IP addresses in your subdomain A records.

You're correct, we don't currently support customizing the fonts colors on your branded portal subdomain. Good idea for an additional feature!

We do support the logo and I'm not able to reproduce your issue with the OwnerRez logo showing on your branded portal subdomain. If you're still having an issue with that, contact support with a detailed screenshot so we can drill in further.

I'm sorry, but asking me to remove my A records for this domain isn't an acceptable ask. The A records I have configured I need, and also have nothing to do with the subdomain I configure for you. Nor should it interfere with your ability to retrieve my logo to use post authentication, considering that that logo is stored on your server side (since I had to upload it) and therefore any domain resolving for the image URL should point towards a domain you host (which it does).

Additionally, I don't think you're fully understanding my ask. I'm not saying that its not working. It is working. I just don't like how this feature is implemented. Because I don't have the option to use CUSTOM CSS for the whitelabeling. In order to properly white label it, I need more control over how the pages are rendered. For instance, on the authentication screen, you use green buttons. That is off brand for me. The fonts are different. The toolbar and text color is different. It makes this look like a sloppy implementation on our side.

I appreciate having this functionality. I'm just asking for you guys to take the next iteration of it.

One thing I notice is that you've got the CNAME configured correctly, on your portal DNS but you've also got some A records with non-OwnerRez IP addresses configured. Remove those to make sure that you're hitting the portal correctly.

Then log in using your portal URL (logging in via the normal OwnerRez login won't go to the branded portal).

If you're still seeing an OwnerRez logo, send a screenshot of your browser including the URL bar to help@ownerreservations.com and we'll have a look.

 

No, I'm sorry. This isn't what I'm asking for. This is hosted through my domain but it is not branded to us. For instance, the logo when logged in is OwnerRez, even though it's our logo at the login screen. And the colors throughout the logged in area are OwnerRez, not our brand color. We would like to control the CSS for our portal. 

We just added what I think is what you're looking for:

https://www.ownerrez.com/support/articles/portal-going-live

For our company, it would be incredibly helpful to be able to view the guest count for arrivals in the yellow header that moves with you across the guests' profile no matter the tab you're on. It would save so. much. time to be able to prevent constant flipping back and forth from tab to tab

We just added the PM add-on so our owners can have a portal to log in to to check how their properties are going. Unfortunately, I discovered that the portal looks very offbrand to us. We'd love to have the opportunity to white label the portal more to match our brand. And especially to have the logo on the logged in application not be OwnerRez. Its a marketing point for us to have this, but its value is diminished when it doesn't look like our own product. I might have to build out my own owner portal if this isn't possible.

It would be very beneficial to allow add ons to be used as triggers for emails. For example if someone books a massage, our massage therapist will be emailed with the details she needs to schedule.

Thanks for this.  I was able to query the amenities endpoint and parse the rooms data.  Its limited and relies heavily on string manipulation but works.  A rooms endpoint would certainly be ideal.

There's a checkbox grid at the very bottom of the screen.

Can you specify where under the Rules section to block Saturday Check in/out?

We do this now with a daily text alert to our 3rd party cleaners. At 8 am a text is sent with all arrivals and departures. If you dont subscribe to OR text service it is well worth it. We have not missed a turnaround since.  

Create SMS "triggers" for arrivals and departures like below. 

Create SMS templates like these for arriving and departing guest, putting the cell phone numbers in the TO field. 

The booking screen is WAY to crowded with information. If you try to use a phone, which 70% of internet usage is now on a phone (2021 Data) . I LOVE Ownerrez, BUT this needs to be addressed. It is way to difficult to read all the information that is presented to a guest when booking. When you compare AIrbnb, Vrbo, and OwnerRez, the screens for the OwnerRex are too complex for todays mobile usage VS Airbnb and VRBOs very mobile friendly mobile user interface. Here some basic statics:

OwnerRez Book Now Screen

Words	426
Characters	2387
Characters excluding spaces	2010

 

Airbnb Reserve Screen - Half the data

Words 204

Characters 1113

Characters excluding spaces 954

VRBO:

Has about as many characters and words as OwnerRez but it is broken into 3 very readable pages. 

 

Like I said I love this software. However, IMO this is a weak point. Trying to view all that data on a 3 inch by 5 inch space is not up to today's mobil standards. 

Please consider making the booking process less cluttered and more mobile friendly. 

Thanks guys for all your hard work. 

Round up when change price in calendar, remove cents, or make it optional 

 

Unfortunately, our API does not yet expose rooms. I will move this topic to the Feature Request forum so other users can vote on it. 

Feel free to write in to our help desk (help@ownerreservations.com) to discuss your use case too.

It's an option in the Action dropdown button.  But as noted, with Vrbo it's not "sync now", and there is no situation where it should be regularly used.  It's only there for debugging and clearing errors.

Is this feature still there? I don't see a sync now button.

I would like to request that the property management document section be added.  A place where we can have standardized forms such as management agreements for the owners and have the ability to e-sign those docs.  I feel like it should be a given that we have the ability to generate a management agreement that pulls in fields such as address, owner name, management percentage, etc and in a couple of clicks emails that out to new owners.  

Anyone know if there is an endpoint for property rooms.  I found the field for bedroomsCount but can't seem to pull the bed info from either properties to listings endpoints.  

Bump bump nudge nudge, this is much needed!

As you've discovered, this doesn't appear to be something that Google particularly is concerned with fixed.  We'd recommend using some other calendar system, such as the one that is built into your phone.