Trigger criteria: no review posted

Status: Requested 7 Votes
Chuck K
Jan 1, 2020 12:25 PM
Joined Oct, 2019 88 posts

It would be nice to be able to trigger an email based on NO REVIEW RECEIVED so we could send a "reminder", just for example at the 10-day mark, for a guest to leave a review. Not critical, but nice.

Ken T
Jan 2, 2020 12:42 PM
OR Team Member Joined Aug, 2019 1706 posts

Yes, we agree... it's on the development list. We have a number of improvements we want to do to the Triggers, and that's one of them.

Donaven B
May 3, 2023 7:50 PM
Joined Aug, 2022 35 posts

I see this is over 3 years ago now.  Is it still on the development list or did it slip in somewhere and I missed it?

Yes, we agree... it's on the development list. We have a number of improvements we want to do to the Triggers, and that's one of them.

by Ken T – Jan 2, 2020 5:42 PM (UTC)

 

Shawn H
May 23, 2023 7:55 PM
OR Team Member Joined Aug, 2021 267 posts

Hi Donaven - this hasn't been released. More trigger criteria additions are on the development list but not on the 2023 roadmap at this time.

Jennifer W
Nov 16, 2024 8:49 AM
Joined Oct, 2019 61 posts

I REALLLY REALLLY REALLY want this feature
AND if guest is a repeat guest!

Currently i send out review request along with security deposit release. and if they are a repeat guest I ask them to fill in a Google Review.

We are planning on moving away from security deposits but would miss this extra point of contact. I would LOVE LOVE LOVE a Review request if they haven't already 
AND send a different message if they are a repeat guest too hopefully??

PLEASE PLEASE PLEASE

Aaron C
Dec 27, 2024 4:35 PM
Joined Sep, 2024 6 posts

Agree. "Review Status" seems like a really basic feature that is missing from the trigger criterion.