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  • Forums

    ...ur needs), and ending up with a PMS that has a lot of functionality and got us on Google Hotels (which has dramatically increased our bookings, hooray!) but is a BEAR to use. The support is terrible, stuff breaks all the time, and it has made my life exponentially harder on a day to day basis... after being with OR for 5 years from the beginning of opening my Inn, it is honestly a tragedy that I mourn...
  • Blog

    ...ing them to even send an email?

    Want to allow wide-open inquiries for even no-date requests?

    Check out the widget settings now. There are a lot of new options.

    That's it for now

    Lots of other stuff going on, but I wanted everyone to know about these specific feature updates so that you can go make them work for you right away.

    As always, if you've seen other change in the system and have ques...

  • Forums

    Hello, 

    We just tried to put some of our properties on Airbnb and ran into issues where they said they owners had to do the listings then add us in. Has anyone else run into similar issues? Part of the reason our owners adore us is because they don't have to do the back end stuff. Thank you in advance.

  • Blog

    ...that stop you from enjoying another round of the Midsummer Updates series! We're at Part 8 and covering 14 updates from the week August 23. This is a tidy little update but packs in some important stuff, so off we go!

    * New Features
    * Enhancements & Tweaks
    * Bug Fixes New Features

    Need to copy owner settings and preferences from owner to another? You can now do that. We added a new "Apply T...

  • Forums

    ...as anyone had any good experiences with this company? We are not interested in selling Early check-ins or Late check-out we give these to our guests for free if available and we don't want to prepare stuff waiting in the rooms to sell our guests. We want to get a % of the huge amount of tourist activities Booked in our Area Like trips to Lego Land, Disneyland, Fishing Trips, Wine Tours, etc.  Why is th...
  • Blog

    ...g Fixes

    Always process Travel Insurance. We have a "Confirm and Finalize" page where users often go to make 'pending' bookings permanent. The confirm page runs the guest's card and does a bunch of stuff including processing Travel Insurance requests. However the user can bypass this by going to the payments area and just running the guest's card directly. When they do that, the booking's 'pending' s...

  • Blog

    ...showing for some reason. Fixed!

    Make widget help article link clickable again. In the widgets area, there's a link to our support articles that explains how to use the Embed Code and other widget stuff. The link was hidden by something over top of it, but all better now!

    Quoting historical dates? We strive to stay out of your way as much as possible, but we also try to be helpful when appropria...

  • Forums

    ...vailable.

    Note that, with Airbnb, you can already create a custom quote in OwnerRez and send it to a prospective guest via the API.

  • Forums

    This really doesn't help when none of this shows in the calendar we are viewing when we are creating quotes!!!!!

    I need to see this stuff when I'm preparing quotes for guests. I also need to see availability for ALL of my properties, and to be able to prepare multiple quotes for multiple properties in response to a single inquiry.

    While we're on the subject...

    Could we please have the facil...

  • Forums

    ...ntains all of the booking details and correspondence and then download that report so I can send it in to Eleven? I looked but didn't see anything. Otherwise I'm stuck doing a bunch of screenshots of stuff and that doesn't seem efficient. TIA!
  • Forums

    ...e, use the Insert Field button to insert that custom field, and it'll be populated with the correct value for the property.

    Here's an article that walks you through this process (and also some other stuff with triggers):

  • Forums

    ...ort we have in OwnerRez, others go by QuickBooks. It depends on the level of data you have in each. If you fill OwnerRez with all of the data we can give a better report with vacation rental specific stuff like # of nights booked, perhaps rent vs. different non taxable items etc. This is actually our main focus area for development right now -- getting the numbers correct in OwnerRez and then being abl...
  • Forums

    ...uld be willing to be a tester if OR ever wanted to do that. I just don't think a lot of people have Vera/Zwave, (which is admittedly a more techie lock solution than the pre-packaged - simple-to-use stuff you get from August lock, and other home depot / Rona purchased hardware).

    Gelnn

    Hmmm....

  • Forums

    ...ey guys,

    Sorry for the delay on this. I wanted to discuss internally because our RemoteLock support is kind of up in the air right now. We support the "old methods" really well but some of the new stuff we don't. As it happens, we are in the middle of upgrading our RemoteLock support to handle their newer APIs and we are adding Kaba as well.

    We would like to support Vera and Zwave but it's more co...

  • Forums

    Michelle

    I was looking at some youtube intro stuff for wufoo and looks like I may be able to do that in my website - so I can either send it to @inquiryspot or maybe in the beginning send it to my email address to see what shows up. Now will your programs know the data that is being past? I guess most heading should be the same - first last names, etc - I will look back at the websites you included...

  • Forums

    ...it isn't a lot of additional work.

    We recently (just in the past few days) released an update to make the rate calendar much slimmer and easier to use on mobile and tablet displays. The top header stuff is greatly reduced and the "set" button row is also collapsed. This allows an entire month of days to show easily in your smartphone window. Here's a pic:

    [img

  • Forums

    None of the reports per-se have the listing site reservation number on them but there is a data export that has it.

    Go to the Bookings tab and go to List view, then use the Export button in the top-right to export to Excel. That will include the reservation number (and a ton of other stuff about the booking).

  • Forums

    ...Air (which pretty much everyone does) you will have to get used to accepting Book Now requests and using their message thread.

    * We are working on tools to work WITH the message thread and Book Now stuff that they send.

    * It is more important than ever to export your records out as the walled gardens put up their high walls

  • Forums

    ...onfirmation email might be wrong)

    - Check-in and Check-out policy

    - House access code for the lockbox

    - Specific reminders about the area (fishing licenses, etc)

    You can find the custom paragraph stuff in your property area under the Email Settings tab.

  • Forums

    Awesome!

    Yep, on the logged in site on your booking area it only searches the bookings and stuff in your account.

    To search support articles, forums, and blog posts, use the search box in the support area: Yes, we know we need to put that at the top of the screen here :-)

    Sounds like you already found everything you need, but here's an article about doing pre-arriva...