Search results

284 results in 0.002 seconds
  • Channel Management » Channel Integrations » Airbnb

    ...hat's it -- the tax will now be pushed to Airbnb as a custom pass-through tax. Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    ...ctly on the Airbnb platform via alteration requests () , and quotes are handled via special offers () .
  • Reviews

    ...ke on my end, and they also send me to links on their site that offer additional support in the area I need help. I haven't ever been left in a lurch and they have answered all of my questions. Great stuff. I look forward to seeing how OR continues to evolve!
  • Forums

    ...te", I happen to prefer latter
    * first, my choice is not saved -- when I reload the page, it always switches back to "Use property color" -- a small annoyance
    * second, occasionally I observe weird stuff -- when "Color by listing site" is selected but calendar behaves as if "Use property color" is active. I have to click the first and then second button to "fix" it. Not sure how I get into this state...
  • Forums

    ...to make it work.)

    2.  Logs...we would like to have OR capture the logs from the lock and have them available on the lock page... similar to perhaps what you do with the credit card authorization stuff...  in particular we are looking for every time the lock is unlocked or autolocked.   This is a security thing for us.   Needing to know who is going in and out and when.

    3. Notification if the d...

  • Blog

    ...ineering, sales, and marketing teams with their data needs. Michael is knowledgeable on many fronts, so we're going to let him focus on more advanced areas and hire someone else to do the back-office stuff. This kind of role change has happened several times over the past couple of years. ...But Staying Financially Responsible

    Last year when our pricing increased, I shared how

  • Blog

    I have Stripe for payment processing. So should I connect Paypal thru Stripe or thru OR or both?

    Connect PayPal directly to OR, not through Stripe. Then, OR will use both payment methods side by side but prefer the Stripe one for CC stuff.

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

  • Forums

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...

  • Forums

    ...inbox) under the covers.

    Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

    Apologies for the heartburn, but it'll be fixed extremely soon.

    Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...

  • Forums

    ...these things we have addressed with manual solutions or with an integration we created with Twilio and I know we could go further with Twilio -> Zapier -> OR but ultimately we would like to see this stuff in OR so we didn't have to develop that type of solution.
  • Blog

    ...s for rental agreements (Part of OR process)
    * Processes security deposits effortlessly (Part of the OR process)

    A guidebook would be nice but not if it comes with all of this other duplicative stuff.

    I want OR to do it all and not have to bolt on all of these other apps.

    I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...

  • Forums

    ...vailable.

    Note that, with Airbnb, you can already create a custom quote in OwnerRez and send it to a prospective guest via the API.

  • Forums

    ...cessible by link that you can customize with info about the property, lock codes, etc. If we want to get fancy it could have areas for requesting date changes, updating credit cards, all that sort of stuff that'd be nice to give more self service for the guest. Some of those things are already done by channels and we'd have to direct them to the channel on those bookings, but would work for direct book...
  • Forums

    From what I've heard, OR is working on getting channel messaging (i.e. replying through Vrbo, Airbnb, etc.) implemented, so once that goes live, we'll be able to send some stuff there, although rich content like PDF welcome packets and things might still have to go via email, and URLs might get censored (TBD).

    I signed up for Touch Stay (they were a vendor at the Scottsdale Vrbo conference). It was ab...

  • Forums

    ...d from OwnerRez to the channel, overwriting whatever may already be there. If you want to add a new property, don't bother to do that in the channel; do it in OwnerRez, and then let OR push all that stuff to the channel when you turn on the API connection for that property, which is what it's going to do anyway.

    2. If you are *not* using an API connection, you can import property listing information...

  • Forums

    I actually want to put check in instructions. Front door code, address, etc, so it should be private. But making the other stuff public is a good idea.
  • Forums

    Ken was partially correct, we have similar stuff planned, but nothing that quite tackles what you're looking for. I'd recommend turning this into a FR at this time.