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  • Blog

    ...column display clearer
    * Add payment status filter on booking grid
    * Add clear all filters button on all grids
    * Add email address and has email address filters on booking grid All of the smaller stuff

    * Show actual values from entities (bookings etc.) on legal agreement and email template previews instead of using sample values. Sample values still used if no entity exists yet.
    * Show travel in...

  • Blog

    We released an update earlier today that was mostly aboutProperty Management stuff, but we slipped in a couple things for emailing that will make your life a lot easier. We have a lot ofchanges coming for guest communication - responding toinquiries, dealing with guest responses, capturing a timeline/thread of everything - but we wanted to fix a problem that has been frustrating users for awhile.

    You...

  • Blog

    ...s for rental agreements (Part of OR process)
    * Processes security deposits effortlessly (Part of the OR process)

    A guidebook would be nice but not if it comes with all of this other duplicative stuff.

    I want OR to do it all and not have to bolt on all of these other apps.

    I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    On the Amenities page, is it possible to add several checkboxes. Perhaps under a Green section?

    100% renewable electric provider

    Low flow showers

    Recycle bin

    LED bulbs throughout


    I don't use the

  • Forums

    ...perties fully on the App and it has been GREAT - before I had a Centralite keypad with MyQ and RBoy which is now not possible.

    I have had a couple of calls with support they have some really cool stuff coming down the pipe... like OR they launch new features monthly and sometimes more often.

    They don't have Daikin integration yet but will likely come soon if the Thermostat feature takes off......

  • Forums

    That's a great list!  Thanks for detailing that.  Several of those things, we already know about and plan to add.  In general, we are planning to do a lot of of accounting work in 2022, so stuff like this is great to be talking about!
  • Forums

    News on which piece in particular? 2022 did bring some big accounting things.

    We are currently pushing hard on large PM work (which includes how expenses are handled and also includes some reporting changes), other accounting things, and lots of other stuff.

  • Forums

    ...te end changes instantly because it's built on the same infrastructure. All of our security, routing, load balancing, etc infrastructure handles the website end so you never need to worry about that stuff. And your page are always up to date because it pulls directly your OR account.

    With your own third party website (Wix, GoDaddy, Wordpress) you have to manage those content pages on your own. We ha...

  • Blog

    ...others like yourself just want the confirmation and let the housekeeper maintain their own schedule. Cleaning checklists, photo upload to note the state of the property, all of this is on our list of stuff we will be adding eventually. Thanks for the reference on resortcleaning.com -- some good ideas there!
  • Forums

    No updates yet - sorry about that! 😥

    We keep having to back-burner stuff like that because of important features that pop up. We just finished a large HomeAway API update for instance which slowed down a bunch of other things. And now we just signed with Airbnb so that will be coming too in the near future, also slowing down some things. There are certain features that we are forced to drop everyt...

  • Forums

    ...r for centralizing guest records so that you can have an actual CRM system and do reports on your repeat guests and up-selling and such. Obviously custom fields for that would have to wait until CRM stuff was actually out. I can tell you that it will probably a good deal of time before that happens.

    There is a lot of focus right now on things like:

    - Auto responders for inquiries
    - Rules (which go...

  • Forums

    Sounds like lots of great stuff!
  • Forums

    ...d template that you didn't intend for everyone in the past to get.

    It sounds like you're looking for a marketing tool to send newsletter type content out. I don't think any of our scheduled sending stuff fits that bill at the moment. I suppose if we allowed you to take a template and do a one-time in-place send to all bookings (or a filtered list of them), that would meet your need. Something to th...

  • Forums

    ...d from OwnerRez to the channel, overwriting whatever may already be there. If you want to add a new property, don't bother to do that in the channel; do it in OwnerRez, and then let OR push all that stuff to the channel when you turn on the API connection for that property, which is what it's going to do anyway.

    2. If you are *not* using an API connection, you can import property listing information...

  • Forums

    ...cessible by link that you can customize with info about the property, lock codes, etc. If we want to get fancy it could have areas for requesting date changes, updating credit cards, all that sort of stuff that'd be nice to give more self service for the guest. Some of those things are already done by channels and we'd have to direct them to the channel on those bookings, but would work for direct book...
  • Forums

    From what I've heard, OR is working on getting channel messaging (i.e. replying through Vrbo, Airbnb, etc.) implemented, so once that goes live, we'll be able to send some stuff there, although rich content like PDF welcome packets and things might still have to go via email, and URLs might get censored (TBD).

    I signed up for Touch Stay (they were a vendor at the Scottsdale Vrbo conference). It was ab...

  • Forums

    I actually want to put check in instructions. Front door code, address, etc, so it should be private. But making the other stuff public is a good idea.
  • Forums

    ...f internet including wired internet. Wifi is just that specific wifi.

    When you put a comment on the amenity, it'll show on the hosted website.

    For the event center, mark it as "events allowed". For stuff like that and also minimum age, the details would go in the text fields and then perhaps in your renter agreement. Again, there's no way for us to enforce that on the channels so it's informational a...

  • Forums

    ...template!

    HomeAway strips out a ton of formatting from the email in their effort to block all contact info. They basically convert everything to plain text, and their conversion algorithm can jumble stuff up.

    I had a look at your email template and there was still some hidden formatting in there that might have been confusing the HA system. I stripped every last bit of formatting for you -- AVAILGEN...