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  • Core Concepts » Technical Stuff

    ...redit card or payment gateway that requires approved IP addresses, since your card processing runs on OwnerRez servers.

    Subdomain Landing Pages () describes the landing pages shown on OwnerRez subdomains (Fast API, Booking, Hosted Websites, Service page/Link shortener and API for Apps), which share a consistent look an...

  • Messaging » Triggers

    ...-info) support article. Quotes

    Quote statuses include the following.

    * Accepted: Guest accepted the quote or Airbnb request to book () accepted
    * Booked: Quote was accepted and converted to a booking
    * Denied: Airbnb Request to Book () Request was denied...

  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Core Concepts » Technical Stuff

    ...nerrez.com/) Service page/Link shortener, () API for Apps () ) have a consistent look and feel.

    For other technical reference information, see Technical Stuff Overview () .

    Similar to other OwnerRez landing pages, our subdomain landing pages have comparable designs. For example, the Fast A...

  • Core Concepts » Technical Stuff

    ...s wrote this blog post on Phishing and Email Security () , which is a great resource.

    For other technical reference information, see Technical Stuff Overview () .

    OwnerRez uses the following official domains for live applications, links, and email communication.

    * app.ownerrez...

  • Core Concepts » Technical Stuff

    ...If they require that, you'll need to give them the IP addresses below since your credit card processing is being done on OwnerRez servers.

    For other technical reference information, see Technical Stuff Overview () .

    Our public IP addresses are:

    52.2.105.6
    52.45.47.77
    54.164.231.146
    52.21.211.201
    18.210.135.55
    54.161.201.156

    If...

  • Channel Management » Channel Integrations » Airbnb

    ...hat's it -- the tax will now be pushed to Airbnb as a custom pass-through tax. Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Channel Management » Channel Integrations » Airbnb

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...
  • Forums

    ...w far back they can see. We're just getting our system set up to launch portals for the first time, and would REALLY like owners to not be able to see previous history, since commissions and all that stuff are likely not set up correctly for 100% of historical bookings - and owners WILL find the ones that don't match. Currently the only way I've found to keep them from seeing history further back than...
  • Blog

    ...show exact listing location there as well.

    One of the things OwnerRez is known for is our commitment to updating old features with new settings, options and ideas over time. We don't just build new stuff, we watch and maintain the old stuff too. This past week, we added a set of new quote-based field codes to our field codes list which are as follows:

    * QTTAX - The total amount of tax for this quo...

  • Blog

    ...In the above picture, the top booking is a booking that is not API-connected to the channel and only shows the Channel Bridge import. The bottom booking is API-connected and shows the API-connected stuff along with Channel Bridge stuff next to each other. Over time, we plan to add more information here.

    With PMs now using our new "exclude" option on statements, we added Shift + Click so that you c...

  • Blog

    ...ht be laid out.

    ()

    From there, you can add your own text, move stuff around or insert other field codes. You have complete control to do what you want.

    Wondering how your changes will look? We've got you covered on that too. Click the "Preview" button at the top,...

  • Blog

    ...reating Deposits
    * #fees Fees and Adjustments
    * #automatic Automatic Imports for Stripe and Lynnbrook Group
    * #status Deposit Status on Payments and Refunds
    * #history Dealing With Historical Stuff

    * #batch Batch Update
    * #everything-before-july Everything Before July 2022
    * #manual-recording-options Sifting Through Current Transactions to Record
    * #filter Finding and Filtering Depos...

  • Blog

    ...sent to any government. While there are government rules in the US about the adoption of Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do anyway based on our Privacy Policy (/support/...
  • Blog

    ...iggers, scheduled emails, etc) are collapsed and show as a thin gray timeline event with a summary. We did this so that the conversation is not cluttered up with lots and lots of redundant automated stuff, and the ad hoc messages stand out. If you click on these thin gray events, the original email will load in.

    You'll notice that inquiries, quotes and bookings also show, but they too are collapsed...

  • Blog

    ...places, so we fixed it.

    Stats on duplicated properties. We noticed a bug where the Duplicate Properties function would not update the stats for occupancy, bedrooms, min/max pricing - basically the stuff you see on the property's General Info tab. The underlying occupancy rules, bedroom information and so on was in there, but the new property didn't show any numbers in those General Info stats. This...

  • Blog

    ...quotes, and the search page will show the guest and its contact info and notes above any associated bookings, quotes or payments.

    Nothing was removed from the search page, just a bunch of cool new stuff was added!

    The last new feature to mention (whew! 🤕) is that you can remove or disable owners from the PM area. Make a mistake in your data entry or no longer need to manage an owner's property?...

  • Forums

    ...AG buttons only work every other time on a Mac! After using them once, without an intervening click on the screen, the drag buttons don't work! Horrible, bad design! (Sorry, I'm passionate about this stuff!)

    And then... after all that, click Save. And THEN click to go back to the 'summary' screen! No! The financials should be visible on the main booking screen, they are fundamentally important, and...

  • Blog

    ...ttps://) means our engineering team is constantly talking with the channels (Airbnb, Vrbo, Booking.com) and putting out updates and tweaks for the new stuff the channels put out. Nearly every release, there is something we're doing that is channel-related because the feature area is so large and involves so many moving parts. In this release, we tweaked...
  • Forums

    Stuff like this is why I haven't activated OR's SMS feature yet, despite being an early proponent of it and asking to be put in the beta.

    I think with as much as the OR system is maturing (including offering channel messaging integrations and SMS functionality), it's past time the OR team develops (or contracts to develop) mobile apps with push notifications and quick access to a messaging inbox. Real...