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  • Forums

    Chris L in response to: Forward OwnerRez CRM SMS message to a cell phone
    5 months ago

    Stuff like this is why I haven't activated OR's SMS feature yet, despite being an early proponent of it and asking to be put in the beta.

    I think with as much as the OR system is maturing (including offering channel messaging integrations and SMS functionality), it's past time the OR team develops (or contracts to develop) mobile apps with push notifications and quick access to a messaging inbox. Real...

  • Support Center

    Airbnb Common Issues & Questions
    4 days ago

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...

  • Support Center

    SMS Overview
    2 months ago

    ...sent to any government. While there are government rules in the US about the adoption of Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do anyway based on our Privacy Policy (

  • Support Center

    Airbnb Taxes
    2 weeks ago

    ...s it -- the tax will now be pushed to Airbnb as a custom pass-through tax.
    * Repeat with any additional taxes you have to collect - each individual separate tax authority needs its own entry.

    👉 Stuff to watch out for:

    * If you switch to custom taxes, you must configure all of your taxes with the appropriate criteria. Make sure to check the options on the tax page in Airbnb and on the tax dashbo...

  • Support Center

    Changing Charges
    2 weeks ago

    ...ectly on the Arbnb platform via alteration requests () , and quotes are handled via special offers () .

    Those are only the default charges, though, at any point, you can change the charges to override the amount. Maybe you want to add a cleaning fee or subtract a last-minute discoun...

  • Support Center

    Moving a Booking to a Different Property
    3 weeks ago

    ...ort/articles/cancelling-a-booking#ha-vrbo-non-api-ical-cb) .

    Option 3:

    Another option is to just give the guest a $10 special offer () on the new property and manually adjust all the pricing in OwnerRez to match the true price.

    NOTE: This only works for moving Airbnb API bookings between properties that are in the...

  • Support Center

    Instant Book vs. Request-to-Book
    4 days ago

    These days, many guests are used to ordering stuff online with no human interaction. They expect the same for booking their vacations - they want to be able to just fill out a form, provide their credit card, click OK a few times, and bam! They're booked.

    Some property owners want more personal interaction with their guests, though, and do not want to allow Instant Booking. Let's see how you can cont...

  • Support Center

    Delete Guest Records
    1 month ago

    ...want the option to remove guest contacts. OwnerRez supports both options.

    OwnerRez users cannot delete guests or Airbnb Special Offers () (quotes) created through an Airbnb API connection.

    All guest information you put into OwnerRez is yours to keep or delete. For more information, read our Frequently Asked Questio...

  • Forums

    Booking.com "Fine Print" items - turn these off via the channel API
    1 week ago

    ...over content (photos, amenities, descriptions, etc), and I'm enjoying it.

    I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.

    I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....

  • Forums

    Paul W in response to: Are message templates actually really seriously not available from the new unified inbox?
    2 weeks ago

    ...inbox) under the covers.

    Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

    Apologies for the heartburn, but it'll be fixed extremely soon.

    Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...

  • Blog

    Sloanish in response to: Integration With Happy Guest
    1 week ago

    ...s for rental agreements (Part of OR process)
    * Processes security deposits effortlessly (Part of the OR process)

    A guidebook would be nice but not if it comes with all of this other duplicative stuff.

    I want OR to do it all and not have to bolt on all of these other apps.

    I wonder if OR just wants to check another box (integrations) at the expense of really evaluating whether the App inte...

  • Blog

    Hello, Deposits!
    2 years ago

    ...reating Deposits
    * #fees Fees and Adjustments
    * #automatic Automatic Imports for Stripe and Lynnbrook Group
    * #status Deposit Status on Payments and Refunds
    * #history Dealing With Historical Stuff

    * #batch Batch Update
    * #everything-before-july Everything Before July 2022
    * #manual-recording-options Sifting Through Current Transactions to Record
    * #filter Finding and Filtering Depos...

  • Blog

    3DS2 Getting Started, Stripe Connect, Edit the Blue Messages, Import Expenses via Excel, API updates, Exact vs. Approximate
    4 years ago

    ...show exact listing location there as well.

    One of the things OwnerRez is known for is our commitment to updating old features with new settings, options and ideas over time. We don't just build new stuff, we watch and maintain the old stuff too. This past week, we added a set of new quote-based field codes to our field codes list which are as follows:

    * QTTAX - The total amount of tax for this quo...

  • Blog

    Custom iCal Content, Verified Email Domains, PM Streamlining & Cleanup, Imports for Owners & Properties, Gov IDs on Invoices
    3 years ago

    ...ht be laid out.

    ()

    From there, you can add your own text, move stuff around or insert other field codes. You have complete control to do what you want.

    Wondering how your changes will look? We've got you covered on that too. Click the "Preview" button at the top,...

  • Blog

    Add-On Discount Codes, SMS to Non-Guest Numbers, Better Excel Imports, Better Tag Filters, Channel Bridge Info on Bookings
    3 years ago

    ...In the above picture, the top booking is a booking that is not API-connected to the channel and only shows the Channel Bridge import. The bottom booking is API-connected and shows the API-connected stuff along with Channel Bridge stuff next to each other. Over time, we plan to add more information here.

    With PMs now using our new "exclude" option on statements, we added Shift + Click so that you c...

  • Blog

    Happy Holidays from OwnerRez! Some end of year presents - Automatic 5-Star Reviews, New Forums, SMS Brands, New Airbnb Fee Types
    2 years ago

    ...sent to any government. While there are government rules in the US about the adoption of Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do anyway based on our Privacy Policy (/support/...

  • Blog

    Vendor Name on Expenses, Set Tags/Fields via API, Display Option for Candy Striping, Booking Status on Owner Statements
    2 years ago

    ...dditional call. Pretty sweet, right!

    One of the high-level goals of the 2.0 API is to reduce chatter and provide a more-functional interface for developers. In other words, we want you to do more stuff with fewer calls. This approach of mixing in tags and fields achieves that because, as a partner, you can request booking data and see the tags and fields for that booking at the same time without m...

  • Blog

    Airbnb Triggers, Email & Design Tweaks to Guest Thread and Manual Door Lock Codes
    4 years ago

    ...iggers, scheduled emails, etc) are collapsed and show as a thin gray timeline event with a summary. We did this so that the conversation is not cluttered up with lots and lots of redundant automated stuff, and the ad hoc messages stand out. If you click on these thin gray events, the original email will load in.

    You'll notice that inquiries, quotes and bookings also show, but they too are collapsed...

  • Blog

    Custom Views for Owner Statements, WordPress & New API Channels Coming, Better Search for Support and 15+ other Fixes and Tweaks
    4 years ago

    ...when you come up with a new design.

    The owner statement was tweaked to allow temporarily-showing full amounts and some other things as well. Give it a look!

    While we were in there working on PM stuff, we also added the ability to set commission to quarter percents. For instance, now you can set commission to be 20.25% instead of 20 or 20.5%, and you can do this everywhere commission is set - on...

  • Forums

    JTVRs in response to: Guest Review Link
    3 years ago

    A lot of the stuff is out there - articles, forum threads, etc.

    I am a writer by trade. There is two parts to documentation 1) content and 2) getting people to that content.

    The main problem I am finding in setting up, is it is a fishing expedition to find applicable explanations and grasp stuff to apply it. You would spend less time explaining some stuff to forum questioners, if you organized 80% o...