Search results

38 results in 0.001 seconds
  • Messaging » Triggers

    ...-info) support article. Quotes

    Quote statuses include the following.

    * Accepted: Guest accepted the quote or Airbnb request to book () accepted
    * Booked: Quote was accepted and converted to a booking
    * Denied: Airbnb Request to Book () Request was denied...

  • Messaging » Channel Messaging

    ...ates calendar view
    * Any Comments added by the potential Airbnb guest
    * Inquiry Activity

    For complete information, see the Inquiries () section of the Airbnb inquiries, Special Offers, Request to Book, Pre-Approvals () support article. Activity Timeline...

  • Blog

    ...most obsessive attention to detail. I take that seriously. I'm naturally a problem-solver, an over-communicator, and unapologetically detail-oriented, because in this line of work, sweating the small stuff prevents the big stuff. What advice would you give to new short-term rental operators?

    Decide early what kind of operator you want to be, and build around that. There's a difference between chasing...

  • Channel Management » Channel Integrations » Airbnb

    ...effect at the original booking.
    * Have the guest inquire about new travel dates. If the host desires, the host can send a special offer () in which the new booking charges include a credit for some portion of the old booking payment. The new cancellation policy for the new dates will only apply to the amount of any new c...
  • Core Concepts » Bookings, Quotes, Inquiries » Bookings

    ...ctly on the Airbnb platform via alteration requests () , and quotes are handled via special offers () .
  • Messaging » SMS Messaging

    ...hing is sent to any government. While there are government rules in the US about adopting Brands and A2P sending, the information we submit is only used by our SMS carrier to prepare your "Caller ID" stuff with the carriers. We cannot say what happens to it beyond that, but OwnerRez does not transmit anything to any governing bodies, which we would not do based on our Privacy Policy (
  • Forums

    ...AG buttons only work every other time on a Mac! After using them once, without an intervening click on the screen, the drag buttons don't work! Horrible, bad design! (Sorry, I'm passionate about this stuff!)

    And then... after all that, click Save. And THEN click to go back to the 'summary' screen! No! The financials should be visible on the main booking screen, they are fundamentally important, and...

  • Forums

    ...over content (photos, amenities, descriptions, etc), and I'm enjoying it.

    I noticed this list of "Fine Print" items in the Booking.com extranet, and it's a bunch of random hotel and COVID related stuff. See below.

    I wouldn't care, but there's one called "guest must show ID and credit card at check-in" that is turned on for all properties. And this is showing out live on the public guest side....

  • Forums

    ...te", I happen to prefer latter
    * first, my choice is not saved -- when I reload the page, it always switches back to "Use property color" -- a small annoyance
    * second, occasionally I observe weird stuff -- when "Color by listing site" is selected but calendar behaves as if "Use property color" is active. I have to click the first and then second button to "fix" it. Not sure how I get into this state...
  • Reviews

    ...ke on my end, and they also send me to links on their site that offer additional support in the area I need help. I haven't ever been left in a lurch and they have answered all of my questions. Great stuff. I look forward to seeing how OR continues to evolve!
  • Blog

    I love it when you “kids” figure out stuff we old people knew all along
  • Forums

    Just some advice from a new user I had claude code set up as much as possible I added multiple listings from airbnb vrbo plus whimstay booking google vacations…

     

    a-lot of the manual stuff should be automated with mcp like messages from airbnb creating various settings basically anything that I need to go into ui i think it would be a game changer 

     

    also your ui is very dated hard to f...

  • Forums

    ...pe, total of 6. 

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.

    11) No ability to have any meaningful levels of access for employees.

    I could keep going but you can just look at the feature request list and see how long ago stuff has been requested and i...

  • Forums

    I have used every PMS out there and I always come back to you guys (I have had different entities and companies that used others vs my own portfolio).  You always do the important stuff better than others.  

    I have to say this will be the feature that if not perfected and released sooner than later it will be problematic to remain competitive.  Solely because this allows everyone's creative juices...

  • Forums

    ...make all those updates in there too, if you want your website to match.  Otherwise your website will not update.  If you’re ok with this, then there’s no issue here.  However, I just don’t need more stuff to do.  

     

    (6)  Their “CRM” which comes with the website, is basically a command center/dashboard which is supposed to control (and automate) all of your email marketing, social media, and bl...

  • Blog

    I have Stripe for payment processing. So should I connect Paypal thru Stripe or thru OR or both?

    Connect PayPal directly to OR, not through Stripe. Then, OR will use both payment methods side by side but prefer the Stripe one for CC stuff.

  • Forums

    ...inbox) under the covers.

    Right before release, we discovered an issue and yanked the bottom out to not create confusion.  The engineering work to put it back is already under way, along with some stuff to make it better.

    Apologies for the heartburn, but it'll be fixed extremely soon.

    Anything else you see in the new inbox that is causing problems? We have a lot of feedback already, but neve...

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    ...s (listing site)

    9) On top of this, no ability to organize templates into folders. It's a hot mess.

    10) No ability to use many basic tag automations. We're forced to use zapier for such basic stuff.  not clear what "basic tag automation" is for you. I have tag automations to send cleaners a reminder for same-day turn days, send me a text reminding me to set thermostats, send guests a suggestion...

  • Forums

    ...on, but being able to customize columns has been back-burned for a while.)

    The issue is the large number of features we are working on at any point in time. It's not that we don't care about this stuff or drag our feet.  It's that we are working on a wide roadmap, ranging across 8 "verticals" like PM, Channel Management, Websites, Accounting, and so on.  We have invested heavily in engineering - it...