|
We've had similar reports recently, and the fix seems to be going into the website or hosting account to "clear cache". This is not the same as clearing your computer or browser cache.
Here's a gr…
(Posted Jan 15, 2024 11:20 AM)
|
Jan 15, 2024 11:20 AM |
|
Since Summer 2023, you should see the Expedia link in your Vrbo API. Expedia only supports Instant Book, if you have a link, but no listing, they are seeing you as Request to Book.
(Posted Jan 14, 2024 7:42 PM)
|
Jan 14, 2024 7:42 PM |
General Help and Questions » Identification
Hi:
This article/video can walk you through that process:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
(Posted Jan 9, 2024 11:31 PM)
|
Jan 9, 2024 11:31 PM |
|
Hi Antony:
PriceLabs syncs to spot rates, which shows on Settings > Rates Calendar
Then, you can adjust the channel pricing via the Settings > API> Channel > Changes button & "adjust" w…
(Posted Jan 2, 2024 4:22 PM)
|
Jan 2, 2024 4:22 PM |
|
Hi Amanda:
You can set a photo in a template. For example, in the rental agreement, the box on the right represents where the first house photo will show:
https://uc.orez.io/w/files/6c1bc7ce85a…
(Posted Dec 20, 2023 11:46 PM)
|
Dec 20, 2023 11:46 PM |
|
You can add your OwnerRez account level email to your Vrbo listing. Doing so will direct inquiries to you through OwnerRez. You still won't be able to provide them with a quote (due to the link issue…
(Posted Dec 14, 2023 9:12 PM)
|
Dec 14, 2023 9:12 PM |
|
Generally, when you create a new API channel, a specific account number is assigned as part of the channel creation. Once you create a Nofie channel, if you click into it, you'd see the account numbe…
(Posted Dec 14, 2023 3:55 PM)
|
Dec 14, 2023 3:55 PM |
General Help and Questions » Property Name
That highlighted field pulls from
Properties > Description
And either the default headline or the Airbnb override listing title:
https://uc.orez.io/w/files/0ff1cec31cde413c969348760f8cd775
(Posted Dec 10, 2023 10:50 PM)
|
Dec 10, 2023 10:50 PM |
|
Booking.com (BDC) is in the process of releasing a series of upgrades to their API over the next 6-9 months. OwnerRez will write to each new module as it is released. The first update will be messagi…
(Posted Dec 7, 2023 11:21 PM)
|
Dec 7, 2023 11:21 PM |
|
@DesertCompass
If you're able to write in to Help@OwnerRez.com with any specific examples of times you know the lock was disconnected, we could check on that for you.
(Posted Nov 26, 2023 11:46 PM)
|
Nov 26, 2023 11:46 PM |
|
For such a detailed scenario, you might want to write in to the Help Desk so we can view your account details. The first idea that comes to mind to allow different minimum nights on different channel…
(Posted Nov 19, 2023 7:20 PM)
|
Nov 19, 2023 7:20 PM |
|
Not viewing your personal account, but if your guest has a 'proxy' email address, meaning it is not their real direct email, but rather an email address with someguestname@guest.booking.com then the …
(Posted Nov 18, 2023 8:55 PM)
|
Nov 18, 2023 8:55 PM |
|
The Booking.com API does not yet support messaging; however, that is changing. Booking.com (BDC) is releasing a series of API upgrades over the next 6-9 months. OwnerRez will write to each upgraded o…
(Posted Nov 18, 2023 5:52 PM)
|
Nov 18, 2023 5:52 PM |
|
You can do that on Airbnb by changing the name of your cleaning fee to something like a management fee. Airbnb then rolls the fee into nightly rent:
https://www.ownerrez.com/support/articles/channel-…
(Posted Nov 18, 2023 5:49 PM)
|
Nov 18, 2023 5:49 PM |
|
You'd want to, on OwnerRez.com, go to Properties > Photos> Change and remove the photo from OwnerRez.
(Posted Nov 18, 2023 11:33 AM)
|
Nov 18, 2023 11:33 AM |
|
When using dynamic pricing, that would normally sync to the OwnerRez Rates calendar in the form of "spot rates." (Settings> Rates) Essentially spot rates/rules are the ultimate arbiter of pricing and…
(Posted Nov 18, 2023 11:30 AM)
|
Nov 18, 2023 11:30 AM |
|
The amount chosen for the hold varies by region and property. The default is $300, though we see some hosts charging $700-$1000. It really depends on your market.
Inside each booking transaction, …
(Posted Nov 18, 2023 11:23 AM)
|
Nov 18, 2023 11:23 AM |
|
The first thing to check is whether the reviews are set as hidden or shown here:
https://app.ownerrez.com/reviews
The default is hidden, you may simply need to click to "show" them, for exampl…
(Posted Nov 18, 2023 11:17 AM)
|
Nov 18, 2023 11:17 AM |
|
Spot rates are the ultimate arbiter of rates/arrival/departure/minimums. Any time you have a question, look there. The pop-up tells you the source.
I know, personally, very well how tricky it is with…
(Posted Nov 16, 2023 6:26 PM)
|
Nov 16, 2023 6:26 PM |
|
I'd check your spot rates. Do you use dynamic pricing? If so, PriceLabs has many customizations that can result in them syncing arrival/departure rules.
Settings> Rates> hover over the date and se…
(Posted Nov 16, 2023 6:17 PM)
|
Nov 16, 2023 6:17 PM |
