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Unfortunately, Airbnb discontinued its proxy email system. In order to use OwnerRez to send messages to guests automatically, you will need to be using our Airbnb API connection and configure your m…
(Posted Jan 31, 2024 12:52 AM)
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Jan 31, 2024 12:52 AM |
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Google Vacation Rental users must use an OwnerRez hosted site for their "landing page" with Google.
*If you use an OwnerRez hosted site for your website, that happens automatically.
*If you u…
(Posted Jan 26, 2024 1:19 PM)
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Jan 26, 2024 1:19 PM |
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Ah, so many spam inquiries on Vrbo (my office will mail you a check.) It would be nice to be able to mark as spam, but thus far it is not supported via the API.
(Posted Jan 23, 2024 4:01 PM)
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Jan 23, 2024 4:01 PM |
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Normally, you should change the property in Airbnb.com and let that change sync to OwnerRez.
(Posted Jan 21, 2024 12:15 PM)
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Jan 21, 2024 12:15 PM |
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In general you’d want to change the booking on Airbnb via the right hand side bar where it says change booking.
Are you saying you’ve tried that and get the warning message you posted?
(Posted Jan 21, 2024 12:02 AM)
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Jan 21, 2024 12:02 AM |
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When a property goes active on Vrbo, it is generally actually active on Ownerez. However, Vrbo does not sync the visual update of that tag on the API in real time. That tag update lags behind. You sh…
(Posted Jan 17, 2024 11:29 AM)
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Jan 17, 2024 11:29 AM |
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Hi Linh:
You can turn off damage protection for the entire account or exclude certain channels here:
https://app.ownerrez.com/settings/damageprotection
(Posted Jan 16, 2024 11:06 PM)
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Jan 16, 2024 11:06 PM |
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Yes, OwnerRez does support Elavon, which is most commonly seen as a Costco member option. See the linked article below. Pay special attention to the very last caveat as that can be an expensive mista…
(Posted Jan 16, 2024 1:42 PM)
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Jan 16, 2024 1:42 PM |
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Hi Jen:
If there are messages associated with the trigger, you won't be able to delete the trigger. Instead, you can disable the trigger by going in to the trigger and scrolling all the way to the…
(Posted Jan 15, 2024 10:15 PM)
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Jan 15, 2024 10:15 PM |
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We've had similar reports recently, and the fix seems to be going into the website or hosting account to "clear cache". This is not the same as clearing your computer or browser cache.
Here's a gr…
(Posted Jan 15, 2024 11:20 AM)
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Jan 15, 2024 11:20 AM |
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Since Summer 2023, you should see the Expedia link in your Vrbo API. Expedia only supports Instant Book, if you have a link, but no listing, they are seeing you as Request to Book.
(Posted Jan 14, 2024 7:42 PM)
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Jan 14, 2024 7:42 PM |
General Help and Questions » Identification
Hi:
This article/video can walk you through that process:
https://www.ownerrez.com/support/articles/capture-additional-fields-on-checkout-quote-acceptance
(Posted Jan 9, 2024 11:31 PM)
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Jan 9, 2024 11:31 PM |
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Hi Antony:
PriceLabs syncs to spot rates, which shows on Settings > Rates Calendar
Then, you can adjust the channel pricing via the Settings > API> Channel > Changes button & "adjust" w…
(Posted Jan 2, 2024 4:22 PM)
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Jan 2, 2024 4:22 PM |
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Hi Amanda:
You can set a photo in a template. For example, in the rental agreement, the box on the right represents where the first house photo will show:
https://uc.orez.io/w/files/6c1bc7ce85a…
(Posted Dec 20, 2023 11:46 PM)
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Dec 20, 2023 11:46 PM |
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You can add your OwnerRez account level email to your Vrbo listing. Doing so will direct inquiries to you through OwnerRez. You still won't be able to provide them with a quote (due to the link issue…
(Posted Dec 14, 2023 9:12 PM)
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Dec 14, 2023 9:12 PM |
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Generally, when you create a new API channel, a specific account number is assigned as part of the channel creation. Once you create a Nofie channel, if you click into it, you'd see the account numbe…
(Posted Dec 14, 2023 3:55 PM)
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Dec 14, 2023 3:55 PM |
General Help and Questions » Property Name
That highlighted field pulls from
Properties > Description
And either the default headline or the Airbnb override listing title:
https://uc.orez.io/w/files/0ff1cec31cde413c969348760f8cd775
(Posted Dec 10, 2023 10:50 PM)
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Dec 10, 2023 10:50 PM |
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Booking.com (BDC) is in the process of releasing a series of upgrades to their API over the next 6-9 months. OwnerRez will write to each new module as it is released. The first update will be messagi…
(Posted Dec 7, 2023 11:21 PM)
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Dec 7, 2023 11:21 PM |
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@DesertCompass
If you're able to write in to Help@OwnerRez.com with any specific examples of times you know the lock was disconnected, we could check on that for you.
(Posted Nov 26, 2023 11:46 PM)
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Nov 26, 2023 11:46 PM |
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For such a detailed scenario, you might want to write in to the Help Desk so we can view your account details. The first idea that comes to mind to allow different minimum nights on different channel…
(Posted Nov 19, 2023 7:20 PM)
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Nov 19, 2023 7:20 PM |
