Topic | Posted |
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General Help and Questions » Update language in {BBINFO}No, that is automatically generated by the system. (Posted Sep 25, 2020 12:43 PM) |
Sep 25, 2020 12:43 PM |
General Help and Questions » VRBO API/ Tennessee / Tax questionWe have reached out to our engineering contacts at VRBO, and they have confirmed that this *will not* have any effect on API clients. Just another reason why using our HA/VRBO API is the way to go! (Posted Sep 24, 2020 2:44 PM) |
Sep 24, 2020 2:44 PM |
General Help and Questions » OwnerRez question about Extra days between bookingsThat's something you'd need to set in the Google Calendar options - we are pushing the information out via the iCal feed, but we don't control how Google displays it. (Posted Sep 24, 2020 9:18 AM) |
Sep 24, 2020 9:18 AM |
General Help and Questions » Download contact info?They should still be visible in CRM > Contacts, and able to be exported from there. (Posted Sep 22, 2020 9:44 AM) |
Sep 22, 2020 9:44 AM |
Feature Requests » SMS/Quote - how to trigger?You can use SMS to manually send messages to any guest. You can also configure automatic templates and triggers to be used for booked guests. Just not inquiries yet. (Posted Sep 22, 2020 8:46 AM) |
Sep 22, 2020 8:46 AM |
Feature Requests » SMS/Quote - how to trigger?This is not currently supported, but will be added in the future. (Posted Sep 22, 2020 8:11 AM) |
Sep 22, 2020 8:11 AM |
General Help and Questions » AirBnb collecting and remitting taxesThat is a question that can only be addressed via a Helpdesk ticket, because the various possibilities are nearly endless due to there being so many different tax jurisdictions and so many different … (Posted Sep 21, 2020 1:47 PM) |
Sep 21, 2020 1:47 PM |
General Help and Questions » Completely delete a booking?That is dependent on internal database integrity. Normally, no, it is not possible, because the booking refers to other database elements. (Posted Sep 21, 2020 8:52 AM) |
Sep 21, 2020 8:52 AM |
General Help and Questions » OwnerRez question about Extra days between bookingsYou should be able to do this using a custom iCal calendar export, where you've selected the option to include booking information and notes. I don't see any custom iCal calendar exports in your acco… (Posted Sep 18, 2020 8:09 AM) |
Sep 18, 2020 8:09 AM |
Feature Requests » Add a custom field for the OR-hosted ribbon calendarYou should be able to do this using a custom iCal calendar export, where you've selected the option to include booking information and notes. I don't see any custom iCal calendar exports in your acc… (Posted Sep 18, 2020 8:08 AM) |
Sep 18, 2020 8:08 AM |
General Help and Questions » Inbox not feedingExactly! (Posted Sep 17, 2020 1:31 PM) |
Sep 17, 2020 1:31 PM |
General Help and Questions » Inbox not feedingSort of... Airbnb has a temporary "proxy" email address that OwnerRez sends the emails to. Then, Airbnb forwards them on to the guest's real email address, which they do have even though they don't … (Posted Sep 17, 2020 11:02 AM) |
Sep 17, 2020 11:02 AM |
Feature Requests » Triggers that can be sent after x number of hoursMakes sense to me. We'll put it on the dev list. (Posted Sep 16, 2020 5:58 PM) |
Sep 16, 2020 5:58 PM |
General Help and Questions » Credit Card Processing SurchargeNo, they can't. What you'd normally do is to manually apply the discount if you know they are going to be making a manual payment, and switch the Rules of their Booking to allow manual payments only. (Posted Sep 15, 2020 3:35 PM) |
Sep 15, 2020 3:35 PM |
General Help and Questions » Setting up a specific time for emails to be sent to guests?The whole System Messages area is scheduled for a complete overhaul, and I would imagine specific timing features would be added at that time. For the security deposit, I can see why you might want … (Posted Sep 14, 2020 6:31 PM) |
Sep 14, 2020 6:31 PM |
General Help and Questions » Setting up a specific time for emails to be sent to guests?Yes, this feature was added. Generally, it is controlled in the Triggers - if you are using a trigger that is sent at a scheduled time, you're now allowed to select an actual time as well as a date. (Posted Sep 14, 2020 3:16 PM) |
Sep 14, 2020 3:16 PM |
Feature Requests » Update tax rule page to show listing site exclusionsGotcha. Yes, this is a known need that's already been written up to be addressed. (Posted Sep 14, 2020 2:53 PM) |
Sep 14, 2020 2:53 PM |
Feature Requests » Update tax rule page to show listing site exclusionsI'm not completely clear which rules you think should be mentioned under the taxes? (Posted Sep 14, 2020 12:47 PM) |
Sep 14, 2020 12:47 PM |
General Help and Questions » Legal Rental AgreementYou'd need to go to the Legal tab of the Booking, and use the Request button to send it to each guest individually using their email address. (Posted Sep 14, 2020 9:30 AM) |
Sep 14, 2020 9:30 AM |
General Help and Questions » WebsiteOn *just* the home page? Not exactly - but, you could probably approximate something like this by putting content in the "Conclusion" section of the home page editing area, which would appear at th… (Posted Sep 9, 2020 10:02 PM) |
Sep 9, 2020 10:02 PM |