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I'm not clear on exactly what the question is here? Please write in to the Helpdesk with a description, specific examples, and screenshots, so we can properly understand and give advice.
(Posted May 20, 2024 10:14 AM)
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May 20, 2024 10:14 AM |
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You can't - and you don't need to. Inquiries don't need to be "approved", the guest can just go ahead and book without approval.
(Posted May 17, 2024 11:48 AM)
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May 17, 2024 11:48 AM |
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The issue is that Vrbo doesn't even have a custom-quote API. We've pressed them on this for years, and recently we've gotten a bit of traction, so hopefully at some point that functionality will be …
(Posted May 17, 2024 11:41 AM)
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May 17, 2024 11:41 AM |
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Is this a gap with the integration between VRBO / Ownerrez?
Effectively, yes - Vrbo intentionally does not provide any direct guest contact information until the guest has actually booked. You …
(Posted May 17, 2024 11:31 AM)
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May 17, 2024 11:31 AM |
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Please write in to the Helpdesk with specifics, so we can investigate.
(Posted May 17, 2024 11:16 AM)
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May 17, 2024 11:16 AM |
General Help and Questions » Footer
Yes, this has indeed changed, but, you can still edit the Hosted Website footer settings. Here's how to do that:
https://www.ownerrez.com/support/articles/hosted-websites-footer-customizations-v…
(Posted May 17, 2024 10:59 AM)
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May 17, 2024 10:59 AM |
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Here's how to duplicate a property:
https://www.ownerrez.com/support/articles/add-new-property#duplicate
(Posted May 16, 2024 1:50 PM)
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May 16, 2024 1:50 PM |
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Unfortunately, at present there's no way to do that - editing the Hosted Website does require full admin access.
(Posted May 16, 2024 1:15 PM)
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May 16, 2024 1:15 PM |
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Unfortunately, no, none of the channels support the capability of changing between request-to-book and instant-book based on the season.
(Posted May 16, 2024 1:14 PM)
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May 16, 2024 1:14 PM |
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Well, it looks like this must have been a very limited outage - I see there have been no responses to this post, nor have we seen any similar reports in our support tickets. Unless more evidence com…
(Posted May 15, 2024 10:20 PM)
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May 15, 2024 10:20 PM |
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I don't myself interpret this law as speaking to security deposits in any way, but no doubt that will be determined over the coming months by the appropriate legal authorities.
(Posted May 15, 2024 11:35 AM)
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May 15, 2024 11:35 AM |
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This is not a phishing message, it is legitimately from Vrbo - we got it also, as well as other partner-level communication.
We are not lawyers and have no competency to express legal opinions ot…
(Posted May 15, 2024 10:51 AM)
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May 15, 2024 10:51 AM |
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Here's how to keep the security deposit hold:
https://www.ownerrez.com/support/articles/security-deposit-holds#charging
This does not require any interaction with Airbnb at all.
However, …
(Posted May 14, 2024 11:09 AM)
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May 14, 2024 11:09 AM |
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No, that's a misunderstanding - Glamping Hub does not have an internal channel messaging system like Airbnb and Vrbo do. OwnerRez communicates with Glamping guests in the same way as it does with di…
(Posted May 14, 2024 10:29 AM)
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May 14, 2024 10:29 AM |
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I would prefer to see the first feature introduced as soon as possible
Realistically, that won't happen, because that alone is not in demand by enough people, nor is it likely to be. By combini…
(Posted May 13, 2024 12:13 PM)
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May 13, 2024 12:13 PM |
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the ability to swap photos in and out of the active set is ALSO a different feature than being able to have it done automatically on a schedule.
Well, yes, those are indeed two separate features.…
(Posted May 13, 2024 10:43 AM)
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May 13, 2024 10:43 AM |
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There are currently two related, but separate, feature requests active.
One is this one, which relates to assigning different photos to different channels. To me, logically, this would also incl…
(Posted May 13, 2024 10:29 AM)
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May 13, 2024 10:29 AM |
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[This topic has been closed as a duplicate of another topic ( Display / Hide Gallery Photos by date/month/season (/forums/requests/display-hide-gallery-photos-by-datemonthseason) )]
(Posted May 13, 2024 9:39 AM)
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May 13, 2024 9:39 AM |
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[Another topic was closed as a duplicate of this topic ( Ability to schedule different descriptions or photos for posting (/forums/requests/ability-to-schedule-different-descriptions-or-photos-for-…
(Posted May 13, 2024 9:39 AM)
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May 13, 2024 9:39 AM |
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[This topic has been closed as a duplicate of another topic ( Select which photos are sent to the difference channels and our own website. (/forums/requests/select-which-photos-are-sent-to-the-diff…
(Posted May 13, 2024 9:39 AM)
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May 13, 2024 9:39 AM |
