Booking.com Extranet Issues

Hi all,

We've been having issues with some of our guests who use booking.com getting messages or notifications via the booking.com messages.   We just received the following from booking.com regarding this and I thought I would share it with you in case you are experiencing similar challenges.

Due to the recent maintenance and upgrade of the booking system, it may happen that you send messages to customers on the extranet, but the customers cannot receive them.

Therefore, when it comes to check-in instructions or other matters that require contact with customers, you can directly communicate with customers on the phone in the short term, or contact us. We will provide you with the customer's email address so that you can contact them directly through email. This avoids a delay in message reception.

Well, it looks like this must have been a very limited outage - I see there have been no responses to this post, nor have we seen any similar reports in our support tickets.  Unless more evidence comes in, I think we can write this off as a one-off.

If you are still having problems with Booking.com functionality, please write in to the Helpdesk with specifics so we can investigate further and get things fixed.