|
if I collect $225 as a cancellation fee, VRBO will not refund their $886 service fee. by Trinity Property (/forums/users/347404033) – Feb 8, 2024 2:54 PM (UTC)
This is not necessarily accurate.…
(Posted Feb 8, 2024 10:26 AM)
|
Feb 8, 2024 10:26 AM |
|
At present, it is not. However, I've moved this to the Features Request forum so it can garner votes of support.
(Posted Feb 7, 2024 10:16 PM)
|
Feb 7, 2024 10:16 PM |
|
It is indeed normal for it to take a few days for that status display to be properly updated in OwnerRez. However, that should not affect the proper updating of calendars - that should occur regardl…
(Posted Feb 7, 2024 12:42 PM)
|
Feb 7, 2024 12:42 PM |
|
Can you give an example of such a software? I can't think of anything like that in our list of integrations offhand:
https://www.ownerrez.com/support/articles/integrations-overview
However,…
(Posted Feb 7, 2024 10:14 AM)
|
Feb 7, 2024 10:14 AM |
|
Hmm, I see your ticket - we can explore this issue more that way.
(Posted Feb 6, 2024 4:47 PM)
|
Feb 6, 2024 4:47 PM |
|
The short answer is - you really can't. It is not possible to disconnect a property from the Vrbo API and then reconnect it as a new property, from the OwnerRez side. It is theoretically possible t…
(Posted Feb 6, 2024 3:53 PM)
|
Feb 6, 2024 3:53 PM |
|
Sure, this is a very common situation, which OwnerRez fully supports! The way to set this up is with Mutual Blocking, as described here:
https://www.ownerrez.com/support/articles/combined-proper…
(Posted Feb 6, 2024 10:15 AM)
|
Feb 6, 2024 10:15 AM |
|
How can I pre-approve inquiries in Vrbo?
You cannot, and, it is not necessary - guests can simply go ahead and book without waiting for approval. If your property is in Instant Book mode, the bo…
(Posted Feb 5, 2024 12:48 PM)
|
Feb 5, 2024 12:48 PM |
General Help and Questions » Mobile format
You should have received an automated response email from the Helpdesk system - you can reply to that email with your screenshot attachment, and it'll be posted onto your support ticket internally.
(Posted Feb 5, 2024 11:24 AM)
|
Feb 5, 2024 11:24 AM |
General Help and Questions » Mobile format
For anyone who comes upon this thread - we are glad to assist with formatting issues, but, the best way for us to do that is for you to write in to the Helpdesk with the screenshot of the problem; in…
(Posted Feb 5, 2024 9:30 AM)
|
Feb 5, 2024 9:30 AM |
|
As mentioned above, we do have the ability to see and prove exactly what information was provided from OwnerRez to a payment processor - we just need to know which booking number (ORB). If you write…
(Posted Feb 2, 2024 11:35 PM)
|
Feb 2, 2024 11:35 PM |
|
It is in the roadmap for later this year.
(Posted Feb 1, 2024 5:11 PM)
|
Feb 1, 2024 5:11 PM |
|
We do have a Daily Checkin Report:
https://app.ownerrez.com/reports/bookingstayday
That shows arrivals and departures.
As far as outstanding payments and unsigned RAs, we do not have a sp…
(Posted Jan 30, 2024 5:33 PM)
|
Jan 30, 2024 5:33 PM |
|
I found your ticket, and, it has indeed been replied to. If you have not received / seen that response, the most likely explanation is that it ended up in your spam folder - please check there. Oth…
(Posted Jan 29, 2024 11:29 AM)
|
Jan 29, 2024 11:29 AM |
|
Great, thanks! We'll take a look. We do know that there are occasions in which Booking.com does not send us the guest email address - I think Agoda bookings may be one of those, though we don't get…
(Posted Jan 27, 2024 11:40 AM)
|
Jan 27, 2024 11:40 AM |
|
That discount ended quite some while ago. Where are you still seeing it advertised, so we can remove it from there?
(Posted Jan 26, 2024 6:04 PM)
|
Jan 26, 2024 6:04 PM |
|
**Beta Test Status Update**
We are nearly done reviewing all accounts on the GVR API Beta Test waitlist. Accounts with concerning complexities have been escalated for a deeper dig into the discou…
(Posted Jan 26, 2024 11:45 AM)
|
Jan 26, 2024 11:45 AM |
|
We are actually working on integrating with Booking.com's internal messaging system via our API connection with them, though this isn't finished yet. With our other such messaging integrations (Vrbo…
(Posted Jan 26, 2024 10:44 AM)
|
Jan 26, 2024 10:44 AM |
|
That is correct - properties which have been disabled, are not charged. It is not necessary (and often not even possible) to delete them.
(Posted Jan 25, 2024 6:07 PM)
|
Jan 25, 2024 6:07 PM |
|
It's actually a bit more complicated than that - we can't necessarily always tell whether insurance can or cannot be purchased, because of some geographic and nationality limitations that OR may not …
(Posted Jan 24, 2024 4:39 PM)
|
Jan 24, 2024 4:39 PM |
