Agoda messaging problem

Just got this message through. How do we deal with this?

Also is this a global thing or is it an Agoda china thing as the guest is from Hong Kong?

If it helps I've been trying to work out what the problem is and I think it is the messaging security settings on booking.com. It does say the information was update 1 day ago so they may well have changed things.

https://partner.booking.com/en-gb/help/legal-security/security/all-about-our-messaging-security-settings

I think i need to input the OR domain.

(enter either a specific URL (such as www.example.com/xyz.html) or an entire domain (such as example.com))

I have added https://orez.io and will let you know if it worked.

Hi-

Yes, the problem is with Booking.com (Agoda’s partner).

BDC recently instituted new security settings and have screened out all links, even non-clickable/cut and paste ones.
I’ve had to reach out to each guest, get their real email, and send info (like the link to sign the rental agreement) that way. You can ask for their direct email on the BDC messaging platform and explain the problem, call them or text them. Overall it is tedious.

BDC is unresponsive and I’ve spent over six hours in the past two weeks asking for help. Going into BDC’s messaging and security settings and attempting to enable links doesn’t work. They’ve grayed out the radio buttons to make them non-functional.

-Alice

We are actually working on integrating with Booking.com's internal messaging system via our API connection with them, though this isn't finished yet.  With our other such messaging integrations (Vrbo, Airbnb), the channel automatically filters and removes any links in messages before the guest has booked, but allows them in messages sent after the booking is complete.

Additionally, if you are using our Booking.com API connection, in most cases you will automatically receive the guest's real email address once they have booked.  OwnerRez can send automated messages directly to the guest's email, which does not go through Booking.com and thus is not filtered by them.

If you have a specific example where you can't get this to work at all, please send it in to the Helpdesk so we can investigate further.

Hi Ken

I am on the API but unfortunately no e-mail is appearing in the contact info and the e-mail on the pulse app is a booking.com proxy.

I have sent an request to the guest for their e-mail directly and will see if that works. I'll also contact the helpdesk.

Thanks

Great, thanks!  We'll take a look.  We do know that there are occasions in which Booking.com does not send us the guest email address - I think Agoda bookings may be one of those, though we don't get very many of those and so I'm not 100% confident.  Having a specific example from you will really help us to investigate and document the behavior, as well as perhaps to improve it while we're working on the Booking.com API overall.