monthly statements

Started work on my monthly statements this morning and my column for "cleaning fees in period" is showing $0.00 for all 4 bookings. Tried a couple of different owners and  and different views with same results. Next, I looked back at my July, June, May, April etc statements and the "cleaning fees in period" column and all of my correct figures have disappeared and are now showing $0.00 vs the correct amounts they were showing when I did the statements! I thought all completed statement info/history would have been locked so no changes could me made? I have not changed any settings on my owner rez account that I am aware of. Someone else on the Owner Rez facebook page wrote in about the same issue about 4 days ago. I have contacted her directly to see if she has had any resolution. A few others commented that their credit card fees weren't showing up correctly on statements. I have also sent an email to Owner Rez Help. August 31st is quickly approaching, so I hope someone out there has a solution for me. 

Hi Cheryl,

We recently fixed a bug (noted on this Change-log), where owner statement previews were incorrectly showing Pre-deducted expenses in expense columns. It's generally intended for any expense set as Pre-deducted to not display on the owner statement. This is indicated via the options themselves, these expenses would be included in the owner payout formula instead.

If you'd like a subtle workaround, you can change your custom view to display the charge rather than the expense, this would work as long as you're expensing the total charge. 

If you're still needing assistance, I'll reach out to you on your support request with the same information to see if we can work with you further. 

~Caleb