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This might be happening because OwnerRez is adding whatever payments are in OwnerRez to the invoice which in turn pays off the invoice and removes the payment options on the QB side. But that would …
(Posted Feb 10, 2021 1:08 PM)
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Feb 10, 2021 1:08 PM |
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Yep, no worries. I just moved it from the Feature Request forum to General Help.
(Posted Feb 5, 2021 8:04 PM)
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Feb 5, 2021 8:04 PM |
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For anyone else reading this, just FYI - all changes to your OwnerRez properties, rates, etc are automatically synced to the channel after a period of time.
It depends on the channel how long that p…
(Posted Feb 5, 2021 7:25 PM)
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Feb 5, 2021 7:25 PM |
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Hi everyone! We've got a YUUUGE one this week. We released so much, it took two release days that cover a total of 39 updates, headlined by some major PM and owner updates. Let's get to it! 🚀
…
(Posted Feb 2, 2021 3:36 PM)
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Feb 2, 2021 3:36 PM |
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Hi Dori,
Not really, no. 😟 I understand your process, and it makes sense that this would be creating new customer records in QB. By default, our system does not delete old customer records becau…
(Posted Feb 1, 2021 9:41 PM)
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Feb 1, 2021 9:41 PM |
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Hi Dori,
Currently, no - there's no way of doing that. However, that's an interesting idea where the property is the customer and each guest is a sub-customer of that.
I changed your topic here in…
(Posted Feb 1, 2021 9:28 PM)
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Feb 1, 2021 9:28 PM |
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Happy Wednesday, everyone! We have 31 updates to talk about, most of which are enhancements and bug fixes like last week. Let's go through the details!
* New Features
* Enhancements & Tweaks
*…
(Posted Jan 26, 2021 10:07 PM)
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Jan 26, 2021 10:07 PM |
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No worries. So you'd still have to do reconciliation to account for the bank account transactions pouring in from Vrbo and Airbnb.
What OwnerRez's QB Sync does (right now) is create sales transact…
(Posted Jan 26, 2021 9:18 PM)
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Jan 26, 2021 9:18 PM |
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[quote=Jason W]Question... have you started implementing the second model that accountants like better (invoice for each payment)? Also, can you elaborate what you mean by the final "close out" invoi…
(Posted Jan 26, 2021 2:37 PM)
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Jan 26, 2021 2:37 PM |
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Hi Lisa,
We do not support Agoda in our channel manager system.
(Posted Jan 21, 2021 6:44 PM)
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Jan 21, 2021 6:44 PM |
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Happy Thursday! If you can believe it, we've got 33 updates to talk about but not a single new feature! Of course, how I define "feature" versus enhancement, change, tweak, update, fix might diffe…
(Posted Jan 13, 2021 3:42 PM)
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Jan 13, 2021 3:42 PM |
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Hi Lino,
This community forum is not the place to discuss billing issues. Please email the help desk about this at help@ownerreservations.com. Any type of email sent there will work and will crea…
(Posted Jan 11, 2021 3:21 PM)
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Jan 11, 2021 3:21 PM |
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Hi Dori123,
Unfortunately, no, there isn't a way to map to an existing invoice. This is a limitation/known flaw in how the current QB sync process works, and it is the source of duplicate invoice…
(Posted Jan 8, 2021 9:27 AM)
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Jan 8, 2021 9:27 AM |
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Hey look - it's the first Hump Day of 2021! 🐫 Time to talk updates. Our list of updates is small this week but includes a huge Stripe/3DS2 update that was months in the making.
* New Features
*…
(Posted Jan 6, 2021 10:59 AM)
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Jan 6, 2021 10:59 AM |
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"I would like to use the Holiday list feature on a per property basis"
No question. This is needed as well as the ability to have holiday-based season (ie. recurring seasons that change their dat…
(Posted Jan 6, 2021 10:14 AM)
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Jan 6, 2021 10:14 AM |
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"My manual discounts only have the "Percent of subtotal" option"
Yes, that's correct, and this is not an oversight.
Currently, it is not possible to know, at the point a manual discount is appl…
(Posted Jan 6, 2021 10:11 AM)
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Jan 6, 2021 10:11 AM |
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The WordPress plugin is for non-OwnerRez websites. You use it for your own WordPress website, not one of ours. The reason Hosted Websites premium feature has to be turned on is because access to th…
(Posted Jan 6, 2021 10:08 AM)
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Jan 6, 2021 10:08 AM |
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Hi BlueMtnCabins,
No, not really. When you say "used" do you mean the custom field has values in it (in some booking or property) or that it's being actively referenced in an email template, lega…
(Posted Jan 5, 2021 9:39 AM)
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Jan 5, 2021 9:39 AM |
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They can if you use "Custom Holidays". The Holiday List feature, where you subscribe to an entire country's list of holidays at once, is account wide. Custom Holidays can be per property.
(Posted Dec 28, 2020 9:30 AM)
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Dec 28, 2020 9:30 AM |
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Happy Christmas-Week Hump Day! I looked for a camel wearing a Santa hat, but evidently the emoji world is not yet that complete. We skipped last week's update, so we've got a fresh slate of 26 upda…
(Posted Dec 22, 2020 5:52 PM)
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Dec 22, 2020 5:52 PM |
